Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Se mer
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Se mer
Företaget har svarat
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Se mer
Företaget har svarat
Företagsinformation
Om Mettle
Skrivet av företaget
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktuppgifter
Storbritannien
- support@mettle.co.uk
- mettle.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service, never regret I’ve open account with mettle thanks for your excellent service always 👍🏽
30 juni 2026
Omdöme utan inbjudan
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Absolute nightmare
Absolute nightmare, I applied for a business account two weeks tomorrow, my credit rating is superb, I've answered all of there questions, still waiting.
So today I applied for business account with Starling, which rates the best business bank on Chatgpt, within three hours it was all done, approved and opened.
15 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Please accept our sincere apologies for the delay in opening your account and for any inconvenience this has caused your business. A member of our team has reached out to you directly to resolve this matter.
Great App
App is really easy to use and access. Disappointed I can't have a second account at this time
18 juni 2026
Svar från Mettle
Hi Mandy,
Thanks for the great review! We’re so glad you're having a good experience with Mettle. Our team will contact you soon with information about second Mettle business account.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Thanks,
Mettle
Svar från Mettle
Hi there, we are sorry for the experience you have had with us.
If you would like to discuss this further, please contact us at support@mettle.co.uk
Refuses To Do What A Bank Should Do
For most of my time with Mettle I experienced zero issues.
Sadly I’ve now had to contact their support to do a chargeback in relation to an issue where goods have not been rendered.
Legally I am entitled to my money back (a sum of over £200) and as stated on citizens advice website the first step is contact the company who didn’t provide the goods or services (which was done and ignored) then second step is to get your bank to do a chargeback.
I made contact with mettle and they just refused. Told me to contact the company who hadn’t provided the services. Despite the fact I already told them and offered proof of this.
So I reiterated I had done this and informed them of what citizens advice has said to do. I asked if they were going to assist in this as my bank since I am legally entitled to get my money back and mettle refused to help.
As a result all my faith in this bank is gone, what good is your bank if they blatantly don’t care to help or assist in situations like this?
I am now in the process of moving to a different business account with another bank who:
A) doesn’t charge for withdrawals like mettle does
B) offers cash back on purchases unlike
Mettle
C) has actual branches you can visit (despite being run by NatWest and NatWest branch will claim they can’t help mettle customers)
A few years ago mettle was easily 5* but over time they are letting themselves slip hoping a previously good reputation keeps them afloat.
15 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there,
Thank you for taking the time to share your feedback with us.
We are sincerely sorry for the inconvenience this situation has caused.
After a thorough review of the transaction, we regret to inform you that this specific payment does not qualify for a chargeback under the mandatory regulatory guidelines we must follow.
We cannot discuss specific financial details on TrustPilot due to the account privacy and security reasons. We have sent the details directly to you via our secure in-app chat.
If you have any further questions or require additional clarification, please reply directly to us within the app, and our team will be happy to assist you further.
Thanks,
Mettle
Svar från Mettle
Hi Keith, thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Love the account and the freeagent that…
Love the account and the freeagent that comes with it. Makes keeping records so much simpler.
15 juni 2026
Svar från Mettle
Thank you for the great review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Amazing app
14 juni 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Absolute joke, don't waste your time.
Absolute joke. Had to try day after day as they only take a certain amount of applicants per day. I did this for 3 weeks everyday, finally got through.
Took all my personal information, told me to wait until to 20 days for the application to be processed. Was then asked to provide more information and documents which I did.
My application was rejected with no explanation as to why. If I had known the application was going to be rejected I wouldn't haven't bothered even trying, complete waste of my time and feel used for my personal information.
I personally bank with Natwest which Mettle is a part of so clearly Natwest don't value their customer in anyway as I've been with Natwest all my life.
Shall be moving bank to a bank that want my business.
Don't waste your time.
13 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Thanks for reaching out Jennie. We appreciate our decision was not the outcome you were looking for.
When you apply for a Mettle account, we complete a number of checks to comply with our regulations. These checks include verifying your personal and business details against credit reference, fraud prevention, ID and company verification services. More information on this can be found in our Privacy Policy.
We have been sure to pass your feedback on to the relevant team, to ensure we continue to improve our processes and services going forward.
If you have any further questions, please don’t hesitate to reach out via in-app chat, or to support@mettle.co.uk
Thanks,
Mettle
App is easy to use with fingerprint…
App is easy to use with fingerprint login and clear interface. General experience has so far been very good. Dropped one star because of fees unexpectedly added to their service just after I joined, eg there's now a charge to pay cash into the account.
13 juni 2026
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Best customer service ever
Best customer service ever
Best fraud team
Always ready to help customers
10/10
12 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Always someone to help when you so have…
Always someone to help when you so have a problem i use it for my business and you can do everything on there had this account for years
11 juni 2026
Omdöme utan inbjudan
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
I love this app
I love this app. It’s really good. The one criticism I have is that it’s not easy to delete previous items from the invoicing list so would you update things? The old ones remain.
10 juni 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
I have raised this as feedback for you going forward.
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
Please don't hesitate to message us in-app or at support@mettle.co.uk if you ever have any feedback to share.
Easy to use and makes running a small…
Easy to use and makes running a small business easy
9 juni 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Great service with all I need to run my…
Great service with all I need to run my company accounts.
9 juni 2026
Svar från Mettle
We appreciate you sharing your thoughts on Mettle. We're pleased to hear the account is delivering what you need right now.
If you ever have suggestions on how we can improve or add to our service, please reach out to us at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
All round useful and simple banking
All round useful and simple banking. Does invoices and quotes easily. And free banking, which was essential for me. I really like the app which is easy to use.
8 juni 2026
Svar från Mettle
We appreciate you sharing your thoughts on Mettle. We're pleased to hear the account is delivering what you need right now.
If you ever have suggestions on how we can improve or add to our service, please reach out to us at support@mettle.co.uk or through the in-app chat.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.