Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Se mer
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Se mer
Företaget har svarat
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Se mer
Företaget har svarat
Företagsinformation
Om Mettle
Skrivet av företaget
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktuppgifter
Storbritannien
- support@mettle.co.uk
- mettle.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The app is great but so regularly it…
The app is great but so regularly it asks if you are enjoying the experience. The notifications are driving me mad when I just want to get on with banking- if you say no it takes you to a page for feedback. If you say yes it brings you here when you just want to make a transaction. I am doing this review in the hope it stops interrupting me!!!
8 juni 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. I am so sorry for the constant interruptions.
Our product team is actively looking into this issue further to review how often these prompts appear and make sure they aren't disrupting your experience.
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Would be great if you could transfer…
Would be great if you could transfer directly from pots to make payments
7 juni 2026
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us, Hannah. Hearing how you use your Mettle account—like wanting to make direct payments straight from your pots—helps us keep improving the app. I've passed this suggestion along to our product team.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Very good app
4 juni 2026
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
I find the app really frustrating
I find the app really frustrating. Continually refuses payments instead of notification to check is it you as with other apps it just refuses and then when you go to ask for payment to be made have to wait for a human to check in and it takes an hour.
4 juni 2026
Omdöme utan inbjudan
How do I begin
How do I begin. Always kind and courteous and a vivacious modern approach. Never really waiting long for a reply.
4 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
Hi there,
Thank you for taking the time to leave your feedback on our app and services. We are pleased to see you are happy and find our app smooth to use.
If you need any furure assistance, feel free to reach out to us via the in-app chat service.
Such a shit bank
Such a shit bank, restricted my account, my funds without any reason and during complaint they replying we reviewing your account if you are unhappy with our decision then go complaint to ombudsman. I am in the middle of nowhere can't pay to vendors and loosing my trade. Such a worst decision i made to open a account in a digital bank.
2 juni 2026
Omdöme utan inbjudan
Highly supportive and responsive team
I've been with Mettle pretty much since it's launch, my experience has always been positive, even when they were unable to help directly, the support and guidance has been invaluable with nothing remaining unresolved. If you run a SME, you could certainly do a lot worse. Highly recommend.
2 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Hi David, thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Great tool for my small business
Great tool for my small business. Having the Freeagent account software is invaluable, especially with MTD
1 juni 2026
Svar från Mettle
Thank you for your review. We're glad to hear that FreeAgent is proving useful for your needs.
We are always looking for ways to improve, so if you have suggestions for new features, please reach out to us at support@mettle.co.uk or through the in-app chat.
so easy to use i have confidence in…
so easy to use i have confidence in mettle in all my needs stop on 👍
1 juni 2026
Svar från Mettle
Thank you for taking the time to share your feedback, John. It's great to hear that Mettle is working well for you right now.
Please don't hesitate to message us in-app or at support@mettle.co.uk if you ever have any feedback to share.
Svar från Mettle
Hi there,
Thank you for taking the time to provide your feedback, we are pleased to see you're happy with Mettle and our App.
Should you need anything at all, please reach out to us using the in-app chat function.
Brilliant
I love this app it’s made running my small business so much easier it has the ability to do all the everyday tasks I need and the automatic tax deduction saving account has really helped.
The only thing I would really like is it to be able to link to my other bank account but at the moment it’s not recognised!
29 maj 2026
Svar från Mettle
Hi Rachael,
We are pleased to see you're happy with the Mettle App and how we help you manage your everyday tasks. We also appreciate you taking the time to provide your feedback.
If you haven't already, feel free to reach out to us via our in-app chat service to see if we can help you regarding linking your bank account.
Svar från Mettle
Hi there,
We are pleased to see you're happy with Mettle and our services. We also appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Svar från Mettle
Hi Jacqueline,
We are pleased to see you're happy with the Mettle App and our services. We also appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Svar från Mettle
Hi there,
We are pleased to see you're happy with Mettle and our services to keep you safe, secure and make banking easy. We also appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Svar från Mettle
Hi Emma,
We are pleased to see you're happy with the Mettle App and our services. We also appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Svar från Mettle
Hi there,
We are pleased to see you're happy with the Mettle App and our services. We also appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Switch today
Having a business bank, never occurred to me, I only set my business up last year but I learnt very quickly that there were costs involved until I found Mettle. The reason I set this up is because it’s matched with free agent and gives me free invoicing and free banking. I love that this automatically takes 20% for my tax which I can use if i need to, it’s easy to reconcile money in and out and works on Apple Pay, I can now have my business money separate and I also gain interest. Now I don’t know how I coped without having a business bank account. Highly recommend and if you aren’t using free agent and mettle together then why not ?
28 maj 2026
Svar från Mettle
Hi Matt,
We are pleased to see you're happy with the Mettle App and our services. It is amazing to see how much of an impact we have had for you and your business and we appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Svar från Mettle
Hi Mr Stratton,
We are pleased to see you're happy with Mettle and appreciate you taking the time to provide your feedback.
If you need anything at all, please feel free to reach out via our in-app chat service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.