Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Se mer
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I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Se mer
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Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Se mer
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Företagsinformation
Om Mettle
Skrivet av företaget
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktuppgifter
Storbritannien
- support@mettle.co.uk
- mettle.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use
Easy to use, great for small business. Would be good if transactions could be categorised in groups.
5 maj 2026
Svar från Mettle
Thanks for sharing your feedback with us Ruth. We're pleased that Mettle is meeting your needs and we appreciate your thoughts on categorising transactions in groups, we'll make sure that this is passed on to the right team.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Easy to use app and great customer…
Easy to use app and great customer support. Have recommended to many people.
5 maj 2026
Svar från Mettle
Hi Thomas, we appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
Please don't hesitate to message us in-app or at support@mettle.co.uk if you ever have any feedback to share.
Svar från Mettle
Hi Azizhon, thank you for providing your feedback.
We are pleased to see you're happy with Mettle and the services we provide.
Should you need any future support, feel free to reach out via your in-app chat.
This bank account works really well
This bank account works really well. It's does everything I require as a small business very quickly.
3 maj 2026
Svar från Mettle
Hi Steve, thank you for taking the time to provide this feedback.
We're proud to see you are happy with Mettle and the services we provide!
Should you need any future support, feel free to reach out to us via your in-app chat.
easy to use love it
easy to use love it , just wish i could do international payments as a small business I do buy machinery abroad because it’s cheap cheaper
2 maj 2026
Svar från Mettle
Hi there, thank you for taking the time to provide your feedback.
We're proud to see you are happy with Mettle and our services. Although international payments isn't something we support at the moment, this is something we hope to support in the future.
If you need any further support, feel free to reach out to us via your in-app chat.
A good phone app and good customer…
A good phone app and good customer services they are there when I have needed them
I struggle with the statement side and even though I have been using while it’s still a little complicated for me
2 maj 2026
Svar från Mettle
Hi Robert, thank you for taking the time to provide your feedback.
We are pleased to see you're happy with Mettle and our services.
We're committed to making your statements process complication free for you, if you would like to discuss this further then please reach out to our support team via your in-app chat.
Constantly blocking payment instructions
Useful for the free FreeAgent integration but otherwise an infuriating bank to deal with as they frequently block outbound payments and debit card payments to legitimate businesses and for legitimate purposes.
If you need to make payments that are time sensitive, avoid - unless you like sitting on hold waiting to beg the bank for permission to use your own money. I don't have anywhere near as much friction with Virgin Money's business accounts.
1 maj 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Gareth, thank you for taking the time to provide this feedback.
We're sorry to hear about your experience with our services.
If you would like to discuss your experience further, please reach out to in-app chat service or you can email us on support@mettle.co.uk.
Mettle are the best banking services…
Mettle are the best banking services 100% better than other financial companies 5*
30 april 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Kathryn, thank you for taking the time to provide this feedback.
We are proud to see how happy you are with Mettle and our services.
If you need any future support, feel free to reach out via your Mettle in-app chat.
Absolutely shocking-avoid at all costs
I was initially told my application would be processed within 20 days, so I waited patiently and planned my business accordingly. Once those 20 days passed, I contacted them only to be told there is now no timeframe whatsoever because they are “handling many applications”.
That is beyond unacceptable. If you do not have the staff or systems to process applications, you should stop taking them, not mislead customers and leave them hanging indefinitely. This is not a delay — it’s complete incompetence and a total lack of respect for customers’ time and livelihoods.
Do they seriously expect business owners to put their operations on hold indefinitely while they make excuses? The communication is vague, contradictory, and utterly unprofessional. There is zero accountability and zero transparency.
I have withdrawn my application today. This experience has been one of the worst examples of customer service I’ve encountered.
An absolute disaster of an organisation. Stay well clear of this bank if you value your time or your business.
30 april 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Jayandhan, thank you for taking the time to provide this review and were sorry to hear your experience applying with Mettle has not met your expectations.
We are currently dealing with a high customer demand for applications and want to ensure we are providing a fair and accurate response to each application we review.
If you would like to discuss this further with us, please feel free to message us via our in-app chat or email us on support@mettle.co.uk.
Easy to use and help me get on running…
Easy to use and help me get on running my business
29 april 2026
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
They market to say that you can open an…
They market to say that you can open an account with two owners but then later during application process they declined opening of account because of they deem my partner who is co owner of properly we own together as not a ‘owner’ Don’t waste your time with this so called bank
27 april 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Riyaz, I can see that you have contacted us via the in app chat.
I am sorry that you are unhappy with the outcome of your application. Please see our eligibility criteria for more information here https://www.mettle.co.uk/eligibility/.
If you would like to discuss this further, please contact us via the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Should be able to pay a standing order…
Should be able to pay a standing order to the same payee each month if due 2 different amount.
Should be able to access by more than 1 person.
25 april 2026
Svar från Mettle
Hi Debbie, thanks so much for taking the time to leave this review.
I have raised this as feedback for you going forward. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
New business bank account - great option
The application process is straightforward, it did however take a little while for my application to get approved BUT the communication and updates I received whilst I waited was fantastic! My account was approved, and I’m enjoying how easy the app is to use. I would definitely recommend it.
25 april 2026
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Great service and once you mettle you…
Great service and once you mettle you wouldn’t change .
23 april 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Excellent app
22 april 2026
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
Please don't hesitate to message us in-app or at support@mettle.co.uk if you ever have any feedback to share.
Love how you can categorise payments
Love how you can categorise payments, makes it very easy for accounting
22 april 2026
Svar från Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
My son has a mettie account and has…
My son has a mettie account and has nothing but problems accessing his account to transfer money
It’s a disgrace not being able to get his money as I am now financing him until he can access his money
21 april 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Mary, I am sorry for the inconvenience your son has experienced.
Please could you ask him to get in touch with us directly through our in-app chat or via email at support@mettle.co.uk so we can review this further?
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.