I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Företaget har svarat
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Företaget har svarat
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Kontaktuppgifter
Storbritannien
- metroprepaid.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Straightforward explanation
Matthew was very efficient in explaining the process to set up a security password enabling the process of updating our unit price to run smoothly.
22 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew was very helpful to me and…
Matthew was very helpful to me and answered all my questions and explained it so well
22 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I had a great experience with Metro…
I had a great experience with Metro Prepaid. Matthew was very helpful, professional, and friendly. He explained the process clearly and made everything easy to understand. Thank you for the support.
20 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Never seen this much quick service
Never seen this much quick service.
Thank you David R
20 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Ali is excellent!
Excellent and efficient customer service.
Ali was attentive and quickly resolved my issue. The quickest resolution to an issue I’ve ever had.
18 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great customer service and support from…
Great customer service and support from Mathew to install a meter.
16 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great person I recommend to hight…
Great person I recommend to hight commend
Really nice and
I recommend Mr Justin
14 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very poor i call 20 call my card is new…
Very poor i call 20 call my card is new no warking but same answer go online go pay point my poblam last 4 days
14 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Getting the information i needed
So I spoke to David R, and he was very helpful and gave me information that I needed with correspondence while I was on my email guiding me through the steps I needed he went beyond his duty I am very delighted at the service 10/10
13 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Terrible service
Terrible service! I top up online my meter and the code didn’t work. I reached their customer service and they told me that the meter number was wrong. I requested the refund as I could not use the code created with the credit and they refused to do it. Now I have a code number to a different meter and can’t use it and they can’t cancel it. It’s so absurd that in 2026 the system doesn’t match the address with the meter code. I am sure that I put the right number otherwise their system doesn’t accept it. I want my money back!!! I want my refund or the credit on my meter!!
2 januari 2026
Omdöme utan inbjudan
Really helpful Everytime I get in…
Really helpful Everytime I get in touch! Always straight to the point and very fast and getting me any information requested and sorting out any issues.
12 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Rodney V had assisted me this time
Rodney V had assisted me this time. Im oblivious to this new system of card payment online etc.
He explained as easy as 1 2 3
24 september 2025
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
The Agent Matthew was prompt and very…
The Agent Matthew was prompt and very helpful
11 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
very good customer service
very good customer service
a pleasure to deal them and Mathew
no delays no playing around they are on the ball 24/7
11 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Charne was absolutely 💯% fabulous
Charne was absolutely 💯% fabulous
11 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Easy to understand
Easy to understand, great customer service, and very polite! a big shout out to zainu
7 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Dealt with Mathew Jurd
Dealt with Mathew Jurd
Very efficient,
Excellent service,
Solved my issue,
Highly recommend Metro Prepaid,
Excellent company been with them over 3 years 👍
7 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.