I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Företaget har svarat
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Företaget har svarat
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Kontaktuppgifter
Storbritannien
- metroprepaid.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely disgraceful 12% fee
Absolutely disgraceful to take nearly 12% on ALL transactions on top of an extortionate amount per KWh
Nowhere on their site does it state that they charge a 9.55% plus VAT on every transaction- don’t be fooled by the ‘0% fee’ under each payment method, this is to show you they’re being so nice and not charging you a payment fee on top of everything else.
If I had known my landlord had this electricity system in place I would not have taken on the flat. This is absolute daylight robbery.
Tenants- if you see these meters in a potential place DO NOT RENT IT
17 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Good afternoon, could you contact me via email so i can assist you further
joshs@metroprepaid.co.uk
Kind regards
Josh Smith
General manager
Matthew was fantastic solved the…
Matthew was fantastic solved the problem within minutes ! Great service !
16 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was fantastic and very helpful
Justin was fantastic and very helpful. He helped check all 3 accounts and gave me a quick breakdown. Top service mate.
16 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Justin was very helpful and very clear…
Justin was very helpful and very clear in explaining the top up process. Happy with the service!
16 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with my top up card…
Matthew helped me with my top up card great job
15 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Girshwin about adding a new…
Spoke with Girshwin about adding a new property onto my account and he was a great help! Took care of everything over the phone. Seamless process. Thanks for your help 😀
15 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
We had an issue with the meter that was…
We had an issue with the meter that was showing errors. I called customer service, and they provided a code, but unfortunately, they couldn't resolve the issue. However, on the second call, the person named Vernon was very helpful. He stayed on the line with us to sort out the issue. I appreciate his time and assistance.
14 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Brilliant Customer Service
I topped up yesterday and hung up before the confirmation of my phone number. I messaged Metro PREPAID on WhatsApp. They got back to me straight away and we're able to give me the code for my meter. It was 23.30 at night. So helpful... very grateful
Elizabeth
11 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I’m new to this pr payment method
I’m new to this pr payment method. I’m so pleased with the support even late at night. Thank you David.
7 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Jean -Maec was exceptionally polite and…
Jean -Maec was exceptionally polite and straight to the issue as soon as I explained the issue. No time eating I. Your responses both on the phone and WhatsApp
6 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great service!
Great service!
Whenever I need help I can whatspp or call and it gets resolved straight away!
Big thank you to Emmanuel T.
5 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Put 10 pound on by debit card no code…
Put 10 pound on by debit card no code to my phone then put 50 on my debit card no code on my phone , I then phoned the help line 20 mins put on hold then watts app no reply at all shambles of a firm keep away
1 februari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Good afternoon, many thanks for your feedback, would you be able to email me so I can assist further
Joshs@metroprepaid.co.uk
My assistant Faseegah was extremely…
My assistant Faseegah was extremely prompt with response to my adding credit to a tennants meter, it can sometimes take 2hrs this took 2 mins. Greatly appreciate it
Rich ( Landlord)
31 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive
Awful price per kW and on top of that every time I top up I get charged a service charge.
For what?
What are you doing for that service charge?
NOTHING
31 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Good afternoon, many thanks for reaching out. Please could you contact me via email so I can assist further
Joshs@metroprepaid.co.uk
Easy set up and even easier…
Easy set up and even easier registration process. Mathew made the hole process quick and straight forward.
26 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Mathew supported well and guiding till…
Mathew supported well and guiding till I get resolved the issues.... Prompt support and cooperation.
Thank you.
25 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Registration very fast and…
Registration very fast and straightforward. Quick response to enquiries.
24 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matthew helped me with a problem i…
Matthew helped me with a problem i had... he was insanely helpful and guided me through every step.
23 januari 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.