Metro Prepaid Omdömen 

Called the 24hour service, and my problem was sorted immediately

I spoke with David, he was super helpful, to the point, gave me the exact information I needed, the conversation didn’t take long, and I didn’t even have to wait long in the queue, and he patiently answered all my multiple questions.

Matthew and David were great to deal with especially on a Saturday night
So helpful highly recommended

They are professional and patient and wait with you on the phone to explain everything clearly. They also shared key information, helping us to understand the system and process.

Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!

Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro

Spoke to Matthew, managed to answer my questions very quickly.

Also, very easy to talk to a real person on WhatsApp. Very convenient.

Thanks!

It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button

Guys, I’m sorry, are you doing some experiments with people?

Let’s try another way… it’s working?!

Thank you Victoria, you’re a hero of my day

I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me several other stores where I could top up my meter and I quickly resolved my issue. Excellent and friendly customer service, highly recommend. Thank you Dan!

Struggling go get the meter working. But quick call and few WhatsApp messages later . Everything working.

Very good , Calvin was very helpful

Calvin did a great job in assisting me with my meter problem

Absolutely useless, customer service terrible, can’t fix a easy mistake and leave you without electric, there system is terrible cannot help you in any way if making a mistake when entering meter number wrong by 1 digit even considering you enter the adress for the meter when getting a token. Avoid!

All the staff were very helpful and the set up was made easy.
I asked quite a few questions regarding the set up and rates which they answered back straight away.
They have been brilliant with there support.

Victoria was very kind and professional. She rectified my code immediately without delay. I thought I've lost it a f can never find it. A £50 worth of code. Thank you Victoria. Metro prepaid service i can say it's reliable.

Had to contact metro meters to ask several questions after having purchased 8 meters.

My questions were answered by khabane promptly and concisely.

Grateful for the assistance

I was struggling to put the code on ,it was not accepting it, so I called the customer support The agent was so helpful,Girshwin ,he made it easy for me step by step am so happy,thanks

I had to deactivate my newly purchased meter due to a small mistake with buying 3 pahse instead of single phase unit.
Matthew was very helpful and kind with all the process not forgetting to mention that the process and response was very quick

All is great!

Started using a meter recently, and didn't know the procedure for activating a top-up. Contacted Metro Prepaid by email, and had a response within the hour. They offered a clear and concise explanation of how to activate a token. Very impressive