I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Se mer
Företaget har svarat
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
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Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
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It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Se mer
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Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would like to thank Emmanuel for his patience, support and for being a human who cares and help people thank you very much sir

Svar från Metro Prepaid
I am a property manager and had an issue with a meter for a vulnerable tenant of minewho was getting worked up by a red flashing light on her meter.
I first called and was met with a rude member of the team who eventually hung up on me. However, Justin answered when I called back and was very helpful from the beginning. As soon as he asked for my meter number, I knew he cared to do his job accurately and hastily regarding the situation for my tenant. He checked everything thoroughly and I was satisfied with the service knowing I can call and eventually get the assistance needed when necessary. Thanks Justin!

Svar från Metro Prepaid
Most of metro meter agents are very good but the service faqeeah gave it was exceptional she was very helpful and knowledgeable.Thanks for your help faqeeah👍👍👍👍

Svar från Metro Prepaid
Khabane and Matthew were very helpful for my registration. I recommend them.
It is a new experience for me with this company.
Thank you very much.
Stephen

Svar från Metro Prepaid
Very happy with the prompt customer service. I often need to contact them for meter info etc. and they always respond quickly. I recently spoke to Khabane who was very helpful in finding the solution to my issue.

Svar från Metro Prepaid
Matthew was quick to respond and assist me with my question.

Svar från Metro Prepaid
Just want to say a massive thank you to David today he has been so patient and understanding, he has helped me with everything i need. If he is not a supervisor or manager he should be he is a brilliant asset to Metro, again thank you David for your patience and understanding

Svar från Metro Prepaid
Absolutely disgusted in this company . Landlord's us these companies because they are just as bad . Example buy electric from payment, pay by phone , Opayo by Elavon or PayPal get charged and fee so £20.00 won't give you that amount it'll give you say £17.00 after they take their fee . Also checkout the charge per kw (that'll interest you) . Once again the poor hardworking people are punished by a multi international company using outside customer service assistants. Disgusting how you get away it .

Svar från Metro Prepaid
The team is always being helpful, specially today Matthew & Ncumisa N both helped promptly.

Svar från Metro Prepaid

Svar från Metro Prepaid
Quick easy service on WhatsApp by Ncumisa

Svar från Metro Prepaid
I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was really helpful thank you Justin! Really appreciate your help

Svar från Metro Prepaid
Got temper message on metro meter spoke to customer service really helpful and guide me through really polite and professional manner thanks metro team 👍

Svar från Metro Prepaid
My agent who delt with my request was quick polite and very helpful my agents was ncumisa very well pleased massive thank you to Ncumisa

Svar från Metro Prepaid
Friendly .. educated .. well spoken English

Svar från Metro Prepaid
Excellent service, management and attention from agent Zainu via WhatsApp, Thank.

Svar från Metro Prepaid
Justin, was so very helpful.
He appreciated my geographical position &overcame my issue.
He was patient and awaited my gathering of the necessary data, then provided ne with everything I needed, thank you.
Kind regards Gary Abela

Svar från Metro Prepaid
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.