I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Företaget har svarat
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Företaget har svarat
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Kontaktuppgifter
Storbritannien
- metroprepaid.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Today a helpful gentleman called David…
Today a helpful gentleman called David help me to energise my meter a credit to the company
22 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent assistant called Ncumisa and…
Excellent assistant called Ncumisa and seems quite simple to use
22 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
John Ntywenka was very helpful and…
John Ntywenka was very helpful and professional. Thanks again 5* service
20 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Outstanding Customer Service and Professional Support
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me.
Today, Mr. Khabane Matlali, like many of his colleagues, assisted me with patience, professionalism, and genuine care. I am truly grateful for the outstanding support provided. Highly recommended.
18 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Thanks Ncumisa
Ncumisa was fast, professional and helpful. Helped me straight away eith everything I needed. Thank you
18 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive to use
Expensive to use! I had a total of £40 on my meter last Saturday and today it is £27 ( Saturday 16th May ) I live in a studio flat on my own!!!
16 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Good afternoon, would you mind contacting me via email so I can assist you further with your review
Joshs@metroprepaid.co.uk
David today has been most helpful
David today has been most helpful. Very polite and knowledgable. Sorted my problem straight away. Good people good company.
14 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very bad experience
Very bad experience. Might be great for landlords but for tenants it is a nightmare. For a small studio winter i was paying 250 not having the heating on all the time. I even tried 3 different heaters that should be efficient. The light was also flashing red on it constantly, i called in a few times then just gave up as the suport was not enough. This is one of those greedy companies that is better for landlords but doesn't care much about the tenants.
1 mars 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Good afternoon,
Would you mind reaching out to me via email joshs@metroprepaid.co.uk so I can try to assist you further with your complaint.
wasn't sure what to expect i thought it…
wasn't sure what to expect i thought it would be all about the landlord but it was great i was listened to.and the customer service person was great i now have the pre pay bar code on my phone which is a big help
13 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Matthew
Spoke with Matthew, he was very helpful and answered all I needed to know very kindly.
13 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matt was very helpful and dealt with my…
Matt was very helpful and dealt with my request in a proffesional and timely manner.
12 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very helpful
Very helpful. Always available on the phone.
Served by zaakirah
11 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
It was swift and excellent experience…
It was swift and excellent experience with Mathew tonight. Thanks
9 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I was helped promptly and issue was…
I was helped promptly and issue was solved! The lady (Alicia)treated me nice and all went smoothly!
8 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great solution and customer care…
Great solution and customer care support and quickly responded and fixed the issue thank you great team and best officer i have spoken today
6 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great Customer Service
Justin was extremely helpful and efficient. He very quickly found the information that I needed and said that if there were any further issues to come back to him. Great customer service.
5 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I spoke to Justin and everything was…
I spoke to Justin and everything was very easy very straightforward great experience
4 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Through WhatsApp I chatted to John and…
Through WhatsApp I chatted to John and he was very helpful plus he knew what I wanted before asking him more questions. Thanks John excellent service and all the best
2 maj 2026
Omdöme utan inbjudan
Svar från Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.