Great reformer SPX at home elevated....The rollers however seem to be slowly disintigrating causing me to clean debris of the rails everyday. I would like to find out the cause... they must be aware o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My products were shipped as requested, with a delayed delivery due to travel. Appreciated that. I am wanting to attend an in-class CEC workshop for V2 Max Professional reformer. It's been hard to ge... Se mer
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The slowest delivery ever. We ordered and paid upfront on 1st March, delivery late July! No updates until we started complaining every few weeks. It seems they have expanded quickly without hiring en... Se mer
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I had the pleasure of working with Akash Patel (Sales Manager for Eastern USA) when I ordered my SPX Max Reformer bundle with Vertical Frame. He made it so easy and smooth. I have taken reformer class... Se mer
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Företagsinformation
Skrivet av företaget
Merrithew® is the industry leader in mindful movement. Driven by the latest research, we’ve been innovating our fitness equipment and education for the past 30 years to deliver safe, effective and premium solutions to our partners so they can bring the benefits of mindful movement to people around the world. Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more. Merrithew has trained more than 65,000 partners worldwide in mind-body movement. Our premium Pilates program, STOTT PILATES®, is one of the most sought-after training modalities in the industry. Merrithew has dedicated more than 30 years to building, crafting and perfecting high-quality exercise equipment for professional and personal use. Using the highest quality materials and finest manufacturing processes in the industry, our equipment is versatile, durable and built to last, and is used by fitness and health care professionals around the world. Our care and craftsmanship are evident in every detail.
Leaders in Mindful Movement™
Skrivet av företaget
- Quality Pilates equipment and world-class education
- Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more.
Kontaktuppgifter
500-2200 Yonge Street , M4S2C6, Toronto, Kanada
- 1-800-910-0001
- marketing@merrithew.com
- merrithew.com
4,3
Utmärkt
789 omdömen
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
…Pilates reformer workouts
The material arrived promptly and was exactly what we
hoped it would be. Pictured instructions.
26 september 2024
Svar från Merrithew®
Hi Katie, Thank you for the 5-star rating and positive review!
The attention and clear information I…
The attention and clear information I received and the fast product delivery to my door.
Congratulations.
Since the very first moment, I choose Merrithew products and education
27 september 2024
Svar från Merrithew®
Thank you for the great review Margarita. We are so happy that you are pleased with your new Stability Chair Updater kit.
If you have any questions or concerns, please do not hesitate to let us know.
Svar från Merrithew®
Thank you for the 5-star rating Kim!
Really appreciate Merrithew
Really appreciate Merrithew! High quality products and excellent, fast customer service. Products are as stated and met my needs.
24 september 2024
Svar från Merrithew®
Thank you for the positive feedback and 5-star rating Kimberly!
Admin support needs work
Teaching quality and content was superb. Admin side of process was not good. They admin support updated my name and address incorrectly two times. I have yet to receive a correct third version.
18 september 2024
Svar från Merrithew®
Hi Michelle, we are sorry to hear about your Admin experience. Someone from our Education Admin team will be in touch with you shortly to address this and to ensure we have the updated name and address info and will resend your completion letter/s. In the meantime, please don’t hesitate to reach out to us at EducationAdmin@merrithew.com if you have any questions or need any further assistance. Thank you.
Replacement Parts
I love my Merrithew reformer but I was surprised at the cost of replacement parts. I do not need the roller replacements yet, but when you offered free shipping it felt like the time to purchase. Your shipping department needs to find a way to let customers know the status of their order, I was getting ready to call to make sure my order wasn’t lost when it came.
17 september 2024
Svar från Merrithew®
Hello Debbie, Thank you for your message and for your comments regarding your recent order. We do apologize for the delay with your recent shipment. There was a delay with the shipment from our roller manufacturer. We have passed your comments along to our Technology team as they continue to improve the website for our customers.
Svar från Merrithew®
Thank you for the 5 star review David. We are so glad to hear you are pleased with your purchase.
Svar från Merrithew®
Hi Tamara, Thank you for sharing your feedback and the 5-star rating!
Awesome customer service
Patti Purcell was absolutely the best. Very professional. Communicated everything clearly. Responded quickly. Resolved my ordering mistakes. And my beautiful reformer covered was received from the Netherlands with no hassle.
18 september 2024
Svar från Merrithew®
Hi Frank, We are so happy to hear of your positive experience shopping with us! We think Patti is awesome too! Thank you for taking the time to share your feedback and for the 5-star rating!
Svar från Merrithew®
Hi Rosemarie, Thank you for the 5-star rating and positive review!
Francine McLaughlin was delightful to…
Francine McLaughlin was delightful to work with. There were a few glitches with the order (computers,etc) and she handled everything professionally and provided excellent customer service. I successfully received my order and very much appreciate Francine's assistance.
6 september 2024
Svar från Merrithew®
Thank you for the great review Catherine. Francine is definitely an asset to our team. If we may be of additinal assistance, pleaase do not hesitate tolet us know
Great!
Merrithew is very reputable company , I love their equipment and the reliability of them over all
6 september 2024
Svar från Merrithew®
Thank you for the wonderful review marcy! we are so pleased that you are happy with your equipment. If we can be of any additional assistance, please do not hesitate to let us know.
The quality of the light green…
The quality of the light green stability cushions was a pleasant surprise. They are made with thick material and are very grippy. They each came with a pump and needle; no blowing into a valve and trying to close it quickly. They shipped quickly too.
4 september 2024
Svar från Merrithew®
Hi Jean, Thank you for sharing your feedback and we really appreciate the 5-star rating!
We tried to order a jump board twice
We tried to order a jump board twice. The first time it was never sent. The second time, they sent the wrong model after I confirmed the correct model.
4 september 2024
Svar från Merrithew®
Hello Katie, Thank you for bringing this to our attention. We have reached out to you via email to address your concerns directly. Please do not hesitate to contact Customer Care via customercare@merrithew.com with any additional concerns and we will be glad to assist however we can.
Kimberly made my experience great!👍
Kimberly made my experience great!👍
Thank you to one of the best customer service reps I have interacted with🫶
11 september 2024
Svar från Merrithew®
Thank you for the 5 star review Phyllis! wse think Kimberly is pretty great too. If we may be of additional assistance, please do not hesitate to reach out.
My products were shipped as requested
My products were shipped as requested, with a delayed delivery due to travel. Appreciated that.
I am wanting to attend an in-class CEC workshop for V2 Max Professional reformer. It's been hard to get thorough in-person training on this versatile piece of equipment. I've owned mine for a while in my Pilates' studio & don't use it enough. I'd like to finish my Re-Hab specialty track. Also, like to know more about the sale of Merrithew. Thank you
31 augusti 2024
Svar från Merrithew®
Hi Stacy, Thank you for the 5-star rating! We are happy that we could accommodate the delay in shipping your order out. We will share your feedback with the Education team and have someone reach out to you regarding company updates and news.
Steve was awesome and helpful
30 augusti 2024
Svar från Merrithew®
Thank you for the 5 star review Denise. We agree that Steve is awesome. If we may be of additional assistance, please do not hesitate to reach out.
Resolved my purchase on line issues
6 september 2024
Svar från Merrithew®
Hi Lynda, Thank you for the great rating and sharing your feedback!
Merci d’offrir des tapis de caoutchouc…
Merci d’offrir des tapis de caoutchouc naturel.
4 september 2024
Svar från Merrithew®
Bonjour Louise, Merci pour la note 5 étoiles et la critique positive! / Hi Louise, Thank you for the 5-star rating and positive review!
Good product and service, web payment a little awkward
Good quality product that arrived quickly after the initial problem with billing and payment. I've had this issue shopping on your site before, and this is the only reason I didn't give a 5 star review. Sales rep was excellent in getting the issue resolved.
28 augusti 2024
Svar från Merrithew®
Hi Barbara, Thank you for the positive review and we appreciate you sharing your feedback!
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