Mercedes Omdömen 

I have never had so many issues with a company before in my life.

I purchased a Mercedes EQA 250+ Premium Plus on 17-08-2023.

Within the first drive home I noticed an issue with the windscreen whistling, I called them up and they booked me in for them to diagnose it, they found it to be an issue with the windscreen and told me that they need to get a 3rd party to fix the issue. I was left with the whistling windscreen for 2 months until they finally booked me in. It then took 4 attempts for them to fix the issue.

I drove the car away thinking everything was fine, but within a month I noticed more issues, parking sensors going off randomly, detecting cars in front of me when there was nothing there, auto high low beam headlights not dipping. I have pictures and videos of this going back to October 2023 less than 3 months after picking up the car.

After another attempt to fix the car and then the emergency brake being taken away from me when there was nothing around me, I started the rejection process.

I was told I would get a solution in 8 weeks.
Carl Ranchod the case handler for the complaint was next to impossible to get hold of, never at his desk never letting me know that there was a delay. it took over 10 weeks to come up with a final response, and they told me that because they cant diagnose the issue they will offer me £250 as an apology.

Mercedes Northampton have had my car for months on end, passing me between bottom end A classes to then an EQA 350 which still wasnt as specced out as my car I have been paying over £600pm, to be completely messed about.

For me it was never about the money, it has been about the constant issues I have had with Mercedes and 9 months of inconvenience, not even replacing the sensor when the emergency brake was taken away from me and just telling me to take the car back because they cant diagnose it.

Mercedes Northampton were telling me that they were doing extensive testing on the car, the car has done 50 miles in the 4 months that they have been diagnosing it, the car has sat still since 10/05/2024 its now 30/05/2024, they just unlocked the car and locked it so that it looked like they had been working on it.

I have never known such a pathetic company with such awful service and complete disregard for their customers. I will never buy a Mercedes again, I will take this to court and fight my corner.

Offering me £250 to shut me up was like putting two fingers up and spitting on me.

I took my E class to Mercedes Binze in Bristol city to have Service B and that Service have got changing engine oil and changing air filters it comes out they did not change the oil engine and they did not change the air filter so be aware by taking your car to them or trust them I am very disappointed.

**Review for Mercedes-Benz UK Service Centers: Leicester and Loughborough**

I am a loyal Mercedes-Benz owner, with two vehicles: an E-Class and an ML. Unfortunately, my recent experiences with Mercedes-Benz service centers in the UK, particularly in Leicester and now Loughborough, have been disappointing.

Initially, I had my vehicles serviced in Leicester. The service there was far from satisfactory, prompting me to switch to the Loughborough location. Initially, the service at Loughborough was an improvement and met my expectations. However, my recent experiences have mirrored the poor service I received in Leicester.

A service that should take no more than two hours has now extended to four hours and counting, which is unacceptable. The efficiency and quality of service at Loughborough have significantly declined.

Owning two Mercedes-Benz vehicles, I had higher expectations for the brand's service. Unfortunately, these experiences have made it clear that this will be the last time I purchase a Mercedes-Benz. The level of service I expected from a luxury brand is simply not being met. The slogan "Vorsprung durch Technik" seems to only apply to Germany, as my experiences in the UK have been far from exemplary.

Furthermore, the complaints process is equally frustrating. Being directed to complain to a UK car ambassador is both cumbersome and ridiculous. This level of bureaucracy is unacceptable and only adds to the dissatisfaction with the overall service experience.

In conclusion, my patience with Mercedes-Benz service in the UK has run out. This will be my last visit to this shoddy place, and I will not be recommending Mercedes-Benz to anyone based on these experiences.

Rubbish, in a word. Took a GLA 220 4Matic in for clutch issue. Was told the clutch was given a “re-learn” and recommend clutch housing oil change. £780 later, after being told the car would “feel like new”, it is just as bad and, to boot, a strange noise is coming from under the car at low speed. Never going to them again. Total cowboys.

I had an utterly disappointing experience with Mercedes-Benz, and I feel compelled to share it to prevent others from enduring the same ordeal.
Firstly, I brought my car in for service, and despite being informed of an oil leak, I was advised to keep driving and merely monitor it.
This reckless advice shocked me. Upon my insistence for a proper inspection, I was then tolo the car was undrivable and could have potentially exploded due to the severity of the issue. This inconsistency in diagnosis is alarming and unacceptable.
Fast forward six months, and I'm still without my car, with no concrete update on when it will be ready. The reason? We're supposedly waiting for a water cooler housing from the factory in Germany. This prolonged delay is frustrating beyond measure.
In the meantime, I've been shuffled through six different courtesy cars, each with its own set of restrictions and inconveniences. Despite explaining my hour-long commute for work, the dealership seems indifferent to the challenges these restrictions pose in my daily life.

Moreover, their stance on minor damages is exorbitant. I returned a courtesy car with a small scratch on the rims, only to be threatened with a £500 charge. While my husband managed to negotiate this down, the expectation that every car should return in pristine condition is unrealistic and punitive.
The lack of empathy and duty of care from Mercedes-Benz is appalling. Forcing customers to rely on courtesy cars for six months without a viable alternative is simply negligent.
Furthermore, the mileage restrictions on these courtesy cars hinder our ability to lead normal lives, adding insult to injury.
In conclusion, Mercedes-Benz's disregard for customer satisfaction, safety, and practicality is glaringly evident. I strongly advise against entrusting them with your vehicle or your peace of mind.

This issue is still ongoing! They took my car December 2023 and its now May 2024 and still ongoing, they have my car, brought it in driving and now they are saying its not drivable. What scammers.

Mercedes in Leicester are fraud and scammers.. Call you in for one job and then they mess your car up for no reason!! Comes out worse than it went it.. Charging £700 for rear pipe work replacement which is a JOKE!!

Customer service is shocking and disgusting!!!

Mercedes are well known brand and for them to treat their customers the way they do am really surprised they are still standing company… Leicester Mercedes are SCAMMERS!!! Please be aware and think twice before taking your car in to Mercedes dealers… Absolutely disgraceful service and none trustworthy company..

THINK THE BOSS REALLY NEEDS TO DO HIS JOB PROPERLY AND SEE HOW THE STAFFS AT MERCEDES TREAT THEIR CUSTOMERS!!! Bloody con artists at Mercedes Lol

Please think twice before taking your car to them, cannot be trusted!!!!

My partner has been waiting for over one year for a replacement windscreen on his 350SL convertible sports car! He has had several cars (same model) over the years and this is how he is treated by Mercedes. He receives updates saying there is no ETA on when it will be fixed and todays email says the next update will be in August 2024! Totally unacceptable and no courtesy car offered either! It would be interesting if my partner took his car and left it in Mercedes show room to show others how loyal customers are treated by Mercedes. He would have left a no star review but that is not an option on here!

Brand new car with 1200 miles on the clock broke down, (2nd time in less than 3 month engine management light on) for the 2nd time. Recovery would not come out until following morning as was outside my house. Took the car following day to Mercedes of Bolton where the Manager Ish promised to keep in touch and ring me following day with an update. Faff getting hire car sorted but sorted none the less. 4 days later someone called to ask if they could test drive 40-50 miles I agreed, 4 days later call from another guy to say car ready can you collect today, I was working tried to say I’ll have to confirm times to be told if not you’ll be charged for hire car. Picked car up at 5 pm fuel was not replenished so had to ask for this to be done. 0 CUSTOMER SERVICE HERE! This team are shocking at keeping promises. Totally disappointed with this car and don’t feel safe driving it nor am I enjoying my brand new C class, just waiting for the next fault or breakdown.

Mercedes stoke… terrible people.. waited 20 mins when nobody in. 2 couples came in after and salespeople went to them first. Went in to buy 2 cars. Your loss

took my car in to them and received it back with the paint lacquer peeling right off, local Mercedes refused to take the blame... contacted Mercedes directly was also a waste of time. have escalated it further

My Mercedes had a service at Loughton over 5 weeks ago.
After 3 weeks and several phone calls from me , I finally received the service log. Was promised a call back each time I called but never got one. Apparent reason why I had not received the service log via email was that they never had an email address for me.
Surprisingly my appointment was confirmed via email and payment confirmation was received via email.

Service log had an incorrect mileage on it ( over 3000 miles extra on the report).

Called Loughton immediately and was promised a call back. Guess what , never received one.
Raised with head office on 28th March , got a reference number , but no email acknowledgement of my complaint.
Still no call from Loughton.
Called head office again to say ( 5th April) , they said that all they can do is to chase Loughton.
Still no communication from Loughton but did get email acknowledgement from Head Office.

Really disappointing from Mercedes who appear not to take customer issues seriously

i wish i could put no stars. had a recal in norwich for airbag and omission upgrade within an hour they had a look round the car called me to say they would not release my car except on a low loader i would have to provide. it had a worn back tyre and would only be allowed to leave if they fixed it 178.50 plus vat for same make tyre i had 4 weeks ago for 98.50. then when their driver brought it back all my steering was off the steering wheel was not straight when i put it straight the car veered left sharp into the curb.
rang them they booked it in within 20 mins a call not our fault we didnt touch the steering wtaf. gone to trading standards they are a joke robert the so called service manager is an obnoxious gobby p*&$k

Having had 4 Mercedes in the past, I won’t be buying another.
I have recently visited three dealerships and it is clear that the Sales staff have lost all enthusiasm to want to sell new cars. All prices are set by HQ, all authority for pricing has been removed from the dealerships. Their appears to be no need for a customer relationship and zero authority to negotiate a deal and retain with customers.
If they can’t be bother due to this greedy approach then neither can l.

Visiting Land-rover tomorrow.

Bought a 2nd hand Sprinter as the garage (not an MB dealer) recommended it. Foolishly I thought that, as many courier companies use Sprinters and Mercedes has a reputation for quality, I would have no issues. How wrong could I be?

Engine light on after first few miles. A faulty sensor. Still an issue, another faulty sensor. Cost of Nox sensor around £500.

Over-engineered vehicle (how complicated can you make an interior light!?). Poor rust-proofing.
Awful non-self-adjusting handbrake.
Leaking build joints. Rusting due to bad design. Stop Start that doesn’t work.

Anyhow I accepted that buying a piece of crap was my fault but then to add insult to injury I receive an urgent recall letter saying the driver air-bag needs to be replaced. That was before Christmas so I duly contacted my local dealer and was advised it wouldn’t be done anytime soon as the parts were on back order. Given they were still churning out these rust-bucket heaps they clearly prioritise selling new vehicles over fixing dangerous older ones. Clearly not a company you can trust. Remember the diesel emissions cheating?

After five months I contacted Customer Service to ask when the parts might be available. I received a reply asking for my details (even though I had provided Reg No already. I provided the details requested and then nothing. Customer Service just ignored every subsequent mail. I think I may escalate to Watchdog, Motor Manufacturers, Martin Lewis, etc. if anyone will listen. I’ve had the best car and best service from Hyundai in the past and will never buy a Mercedes again given their lack of care for customers. Glossy showrooms and fast cars but at what cost? Clearly they don’t give a damn as no-one responds on here.

Never update on recall diesel engine software. Then you will have to replace the NOx sensors for about £1,500 because the old sensors do not work with the new software. And no one is interested at all

Our car has been in Mercedes Carlisle since the end of July 2023, the part required was ordered more than 23 weeks ago, the ETA of 11th January 2024….been and gone!! Customer service department say that they can give us no idea when this will arrive, say this has been escalated, ask to speak to a manager in customer services the answer is… sorry I am unable to do that, we will keep you updated….JOKE!! Never contact you!! Mercedes as classed as a premium car, well god forbid you ever have an accident and need a repair. This has caused so much stress let alone the depreciation of our car sitting there for 8 months…..absolutely disgusting service.

I planed a service for my car at mercedes benz heathrow branch,
The telephone operator told me it takes 2-3 hours to do the service for my car, so i planed my day according that information, but when I got there I was told by the receptionist it will take 6 hours which ruined my plan,
It's not the first time they get it wrong,
I am really disappointed
I don't recommend them at all

I was involved in a collision and Paul Collins from Mercedes Oxford was absolutely fantastic. He took over and sorted all the bumps with the insurance company, kept me up to date, and I really cannot fault his customer service. Thank you Paul for taking away all the stress and worry and ensuring the car was sorted as timely as it could be. Thank you the team in the workshop- the car is now as good as new ❤️

Nothing short of a disappointing & frustrating experience with Gatwick Mercedes.

Put my car in for repair @ 9am & wasn't contacted by a single person all day. My 'health check' was completed 7 hours later @ 4pm!... I had to phone myself around 5pm to be told the technician 'Christian' had gone home.

Went to pick up today around 5pm & waited 25 minutes to be seen. People who turned up after were served first & not a single person acknowledged me

Premium brand with Halfords service. Disappointing, frustrating & such a lack of basic communication

Shame on you.

Case number 03703582
Had to call Mercedes to recover my car off the M1 near Hemel Hempstead, left me at a Starbucks to get my own taxi home. What followed what farcical. Raised this complaint end November 2023, 3 months on they told me on 29th Feb 24 the case was being looked at now. Premium brand, service poor, staff feel they don't have to care so much.