Mercedes Omdömen 

My experience with Mercedes-Benz Colindale was nothing short of disappointing and frustrating. Despite bringing my car in under warranty to address an issue with the driver side mirror, I left with more problems than I came in with. Not only was the mirror not fixed properly, I also discovered scratches all over the mirror cover upon picking up my car.

The lack of communication and follow-up from the staff only added to my dissatisfaction. Despite waiting for three days for a response regarding the damage, I received no updates or explanations. This level of disregard for customer concerns is unacceptable.

Overall, my experience at Mercedes-Benz Colindale left me feeling undervalued and ignored. I expected better service and attention to detail from such a reputable brand. Unfortunately, my experience fell far short of expectations, and I would caution others against trusting their vehicles to this dealership.

I was utterly thrilled to take ownership of my GLA 220d 2023 model from Portsmouth Mercedes. I loved the theatrical approach adopted for the unveiling of the car and sent the video recorded by Jon Cox to a number of my friends, who all agreed it was a very personal service indeed.
Right from my first meeting to the final handover, Jon Cox was outstanding. The warm welcome I received initially in the showroom and the subsequent meetings, were all incredibly helpful and supportive.
I was mightily impressed by the quality of the car, the value for money and the obvious attention to detail and support I was given. I have already recommended Mercedes Benz Portsmouth to many of my friends.

Booked my car in for a service and some work to be completed under warranty, however I received a notice that my car had been in an impact damage whilst in the care of Mercedes Blackpool via the Mercedes me app the dealership never informed me I had to mention it when they phoned that my car was ready. It was not ready it had been damaged they kept the car for two days not offered a replacement car to tide me over got the car back warranty work I booked it in for not completed poor service.

Still waiting for a replacement part for my still under warranty new C class , it Is now 6 months since the part was orderd by the dealership. Dealership have been as helpful and proactive as possible . However Mercedes Customer Service have been no help whatsoever I complained about the delay and they have informed me that they have absolutely no idea when the part will be available . I wrote to the CEO of Mercedes UK about the delay. Eventually someone from customer service replied (not the CEO)! stating again that they had no idea when the part will be available!!!!. Absolutely disgusting service . What is worse is I know that the part my car needs is still being fitted to new cars deliverd to dealers and customers !!!. Support for existing customers obviously abandoned by Mercedes in favour of new car sales .

DREADFUL DREADFUL DREADFUL DREADFUL
1st and last Mercedes I will ever buy. What is worse is that the staff at the dealership don't care, they lie, make up stories and try to fob people off. Its impossible to speak to someone who has any information at the Customer Service (CAC) Office & you get sent round the houses with any complaint disappearing into a bottomless pit. For a supposedly high end organisation who pride themselves on fantastic quality and service they are the complete opposite. If you value good customer experience, don't use this company or their dealerships.

I brought my 2018 Mercedes E220 AMG line convertible in Dec 2020, from the main dealer with very little mileage on it, I have found Mercedes cars very flimsy built compared to other cars I have had in the past, within the last 3 years I've had window operating switch fly off, I've had 1 cracked wheel rim and replaced at the cost of £1300, and recently my engine management light came on, at this point I had lost all faith in Mercedes cars, I got the car checked out by another car technician, and told me that the AdBlue pump and another module had failed, I couldn't believe what I was hearing as the car has been regularly serviced and maintained and with only around 33 thousand miles on the clock, the car is in the garage at the moment getting this problem sorted at the cost of £1800, as I already lost trust in Mercedes cars so I decided not to take the car back to Mercedes for these repairs as they couldn't build a car properly to begin with. I am just waiting for my PCP contract to end this next Dec, and then I will buy the car back off Mercedes dealer and resell to a totally different car dealer for a more reliable car.
I can't say I am a proud owner of a Mercedes, to me a total waste of money

staff did not want to know, just look at you and cannot be bothered to help

The whole team provided services that I never knew existed but I needed, but did not push me to buy.
they ticked every box, they went the extra mile and more. Mercedes Blackpool.

Mercedes a new GLC AMG 300 purchased in June 2023. In the second week of ownership the fun started when the car failed to start with critical low battery charge. Back to main dealers in Aberdeen frequently but no cure for problem. To cap it all Mercedes can not supply the needed new electronic door modules for 5 months!! Mercedes UK customer services do nothing to help and are completely useless by way of progress. May I suggest NEVER buy a Mercedes car because the onboard electronics are so complex that the Mercedes Service Technicians do not understand them and can only switch parts to see if that helps !! That is if they can get the parts !! Apparently a known and common failure mode for modern Mercedes models.

Bought an approved used E400d 4MATIC, had range of issues, been into dealership for three full days on separate occasions, but they don’t seem competent enough to fix the issues. Escalated situation to Mercedes UK customer service, but they seem to have slippery shoulders and don’t want to know. They are very keen to sell their products but don’t want to know when things go wrong. Not surprised that 80% of ratings are 1 star. If I was Mercedes, I would be a bit concerned about that.

Purchased what I thought was the car or my dreams in July 2023, paid £40k for an E Class convertible, the first 3 months were ok, then the punctures and tyres blowing out on the motorway started, 5 tyres and 7 wheel cracks later and Mercedes have told me in writing i must be hitting curbs with force and hitting all the potholes, all my driving is Motorway, my wheel rims are unmarked which will show no curbes have been rammed, Mercedes just dont want to know, the car will be sold, dream turned in to a Nightmare. avoid avoid avoid

I changed my family cars, from Audi A5s and thought I was upgrading them to Mercedes GLAs. First one that has only done 40k miles just stoped in traffic while daughter doing school run. No warning lights no warning, got a relay company to take car to garage at another £200 cost for the garage to phone me up and tell me they wont rebuild Renault engines on account they always come back and cost them money. I said but I havent got a Renault I have delivered a Mercedes to you. He then went on to tell me that all Mercedes A class, B class Under 2 litre CLAs and all GLAs have Renault engines. If like me you think its a con buying Mercedes car with Renault engines stay clear of Mercedes

My van was service at MB Stratford , when I look if cabin filter been changed there was nothing there, also dent on my door. Disgracefull avoid

After driving my car to Mercedes-Benz Milton Keynes I received a phone saying I should bring a recovery truck to move my car. They said my car was tempered with so it won't start this makes me wonder because I have been using my car every day with no issues. Now I have no car to use and they are keeping my car at their garage.

After I completed customs feedbacks for service experience, my order for replacement subframe was delayed big time.

Customer Service??? Appalling. Buying another car from anywhere but Mercedes. Too many issues to mention latest one looks like they're not going to sort been going on for over a month.
If I could give less than 1 star I would.

My car had a rear subframe corrosion, which broke a rear wheel from chassis (this is known problem on some models, so make sure you check this) - luckily for me it it didn't result in a serious accident!
Mercedes workshop had done full inspection of vehicle twice in 18 months previously but didn't notify of any potential corrosion (workshop manager said they wont), compromising me and my families safety.
They ordered the part and since it is on backorder, they cannot provide any estimated date of its delivery (Yes, this is a joke for a global brand managing its supply chain). They could not give me a courtesy car in the meantime either. Raised a complaint as they asked me for cost of nut bolts, screws, etc to fix the rear subframe (yes this is true!) and not providing any vehicle while I wait for indefinate time for the part to arrive, they have not got back to me for 4 weeks so far (they have 5 day turn around period as most of you mentioned here).
Eventually I emailed its chairman Ola (his email can be found online) and result is another case raised within the same system with highest priority - it has been 5 working days for that and even no response or a call back for apologies for a delay.
Imagine if a case via a chairman of a global brand cannot be resolved within standard timeline, what else this pathetic company can do?

Finally, never buying this brand again - 0 star customer service, no resolution timelines, and most importantly, they compromised on safety of me and my family (this was a very serious issue which MB should be informing their customer - class action ongoing for this in the US).

STAY away from MB - premium is a MYTH!

Bought approved used van back in July. Been assured van was serviced and moted. After weeks noticed noises from suspension, went to another dealer called Mercedes Rossetts in Worthing. after 2 month since van bought they found faulty ball joint, faulty driveshaft, brakes, wipers, tyres totalling £2500+. Under warranty they will do only driveshaft, but not another mechanical part ball joint. Asked to do only what is covered, no replies since for 3 weeks, stopped replying to emails as well.

an engine check light came on took it to mercedes for them to check cost £192 then told an adblue injector fault cost £902 for the job told the £198 would be on top so just short of £1100 , on a car bought off them with a full main dealer history (robbers) I fixed the fault myself cost £268 and 45 mins work and I am 70 years old and not a motor engineer I am now going to sell and buy a Chinese , Japanese or Korean car after 50 years of German cars I hope mercedes go bust for there greed

I bought a used Mercedes from the Cambridge branch, 4 visits to 3 different mercedes garages/ branches plus a 4th independent mechanic review and it's still having issues. Customer service is below pa for your day to day brand let alone a premium brand. Ignored, hung up on, not called back, damage to the car in the garage and no recompense. Having to argue about what is covered in the warranty despite it written in clear black and white and spending my precious days of sitting around or making calls to sort things out. Sadly I always wanted a Merc but can't wait to get rid.