BMW Omdömen 1 320

Very disappointing aftersales experience.

I purchased a BMW from Stratstone BMW Tunbridge Wells and the vehicle developed a fault within the first 6 months of ownership. The car has now been with the dealership since 22 January 2026.

Initially, the vehicle remained with the dealership for around 3 weeks with limited communication. Now, I have been waiting over 3 months due to a part being on back order, with no confirmed delivery date.

Although I was provided with a courtesy vehicle, I still expect a reasonable repair timeframe and clear communication. I was also informed that options such as exchange, buy-back, or alternative solutions could be discussed, but this was later declined due to the lack of a confirmed repair date.

Overall, the situation has been very frustrating, with no clear resolution after several months. I expected a higher level of service from a BMW main dealer.

I hope this matter can be resolved soon.

Bought a new BMW in December Fromm Hereford bmw. No customer service totally ignorant. Unprofessional and didn’t do things to time which cost me money. BMW uk were notified but they wouldn’t get involved as the dealerships are privately owned by companies and they set their own rules. Hereford did eventually offer to give me the loss of money in petrol but that would have meant a 5 to 6 hour journey 170 miles in fuel so it wasn’t worth it even though they admitted it was their fault they would not send a cheque out. Totally unacceptable from both BMW uk and bmw Hereford

BMW assistance and customer service for breakdowns and onward travel. My GS is only 4 months old and on Honister pass in the Lakes it broke down the clutch cable came apart!!! After 4 months of riding on a brand new bike I did not expect that to happen. After ringing BMW assistance it took them nearly 6hrs to get to me and get the bike loaded on to the recovery van !! I was left stranded on the pass with no signal, food, water or anything else. It was lucky cars were passing and I hitched a lift in my gear to the nearest property which happened to be YHA Buttermere who were great in letting me use their WiFi to do emergency calls to everyone. 955am I rang BMW and again and again throughout the day to finally get the recovery to turn up at 345pm - 4pm.

Eventually we loaded and had to race over to BMW Carlisle ( nearest dealer) that closed at 530pm to drop the bike off. We were late getting there 545 to 6pm due to waiting 6hrs on the pass !!! If it wasn't for the guys at Carlisle going above and beyond i would have been left stranded with the bike outside the shop!! As no onward travel was organised as BMW assist wouldn't answer the phone and never got back to me. BMW Carlisle actually let me borrow one of their cars and put me on their insurance so I could get back to my hotel in Keswick 90 mins away.

BMW assistance was totally useless and it would have been easier having my own recovery. Travelling on my own on a brand new bike I did not expect it to breakdown in the way it did.

I had to take BMWs car back on the Thursday morning and see if they had fixed the bike. BMW Carlisle stayed behind and tried to get the bike on the road again but unfortunately couldn't due to the problem. They had to order the part for next day which took me to friday.

After myself and the manager of BMW Carlisle calling BMW assist to organise onward travel they eventually got hold of Enterprise Whitehaven even though Enterprise Carlisle was 12 minutes away!! I had to do all the calls myself as they couldn't even organise a simple vehicle. They got it wrong time again. BMW would only let Enterprise find a BMW car for me to use which is ridiculous as they now had to drive to Hexham to go get one. I told them I don't care what car it is I just need to get home after being stranded for 2 days now. After phone calls and a couple of hours later BMW assist agreed to allow Enterprise to use the car on their forecourt 12 minutes away a Mazda CX30.

I broke down 930am Wednesday called breakdown 955am and I didn't get home until 8pm Thursday evening!! Being left stranded for 6hrs on the pass is not good enough.

Had new rear pads fitted last May warning light came on again start of March rear pads shouldn’t need replaced very often rang country garage and they said it might be a faulty sensor.took it up and they looked at car and said pads need replaced they are worn evenly car has done 15 thousand miles.
Took car to my own mechanic and he removed pads at the ware sensor hadn’t even been reached yet pads have 6m on all pads new pads are between 10 and 12m so still plenty of ware on them think they were just expecting me to say go ahead and change for a cost of £230 rip off changed pads and rear discs for £130

⚠️ Serious issue with BMW UK – sharing for awareness.

My BMW was subject to a starter motor fire risk recall, and I was effectively unable to use the car for over 4 months due to lack of parts. No courtesy vehicle was provided.

To manage the risk, I placed the vehicle into storage and kept BMW fully informed throughout. I was told to submit receipts once the repair was completed.

After submitting the storage invoice, BMW refused to reimburse me — not because the cost was unreasonable or unrelated, but purely because the storage provider was not VAT registered.

This requirement was never communicated at any stage before the costs were incurred.

Despite raising a formal complaint and attempting resolution via The Motor Ombudsman, BMW have maintained their position and issued a final refusal, leaving me no option but to pursue legal action.

Consumers should be aware of how claims like this may be handled in practice.

I hope BMW UK will review this approach and resolve matters fairly.

#BMW #ConsumerRights #UKDrivers #VehicleRecall #CustomerExperience

Great fun and memories with my BMW 4 series

I purchased a used BMW X5 45e in 2024 from a BMW dealer. I have recently had a very frustrating issue with charging. I'm with Octopus for my energy and have a PV system. For almost 2 years, everything has worked well. Suddenly, BMW decided to deny access to 3rd parties to set a "Bump Charge". There is no way to set the car to charge to, say, 80% in the BMW App - it only allows 100% charge. That means that my only option to charge the car less than 100% is to set the control to "charge immediately" and remember to go back out to the car to the physically remove the cable. When I raised this with BMW, the reply I received was "I can't overturn this decision as ....this decision was made at board level ...... The changes were based on customer feedback and subsequently the changes were implemented". BMW didn't ask me ! If they had, I would have told them that I see no positive aspect to the change - only negative. So, BMW, if you are reading this, please take this feedback from your customer - the new BMW iX3 was on my shortlist for my next car. It is not any more.

BMW Colchester-

I’m disappointed with my recent experiences at this BMW dealership, particularly in terms of customer service and communication. I’ve visited several times with my car for various checks, and while I understand that things can be busy and delays do happen, the overall experience has often felt unwelcoming. On multiple occasions, I was left waiting for extended periods without clear updates, which made visits frustrating and inconvenient.

During one visit, the dealership accidentally damaged one of my wheels. They did take responsibility for this and offered to repair it, which I appreciated. However, the repair took longer than initially advised (over 7 days instead of the 4 days mentioned).

When I collected the car, I was told the wheel had been repaired to a high standard. Unfortunately, upon inspection, the colour did not match the original finish and the quality of the repair was poor. To their credit, the manager acknowledged this and agreed that the wheel would need to be corrected again.

Since then, communication particularly via email has been quite limited, and progress on resolving the issue has been unclear.

Overall, while I appreciate that responsibility was taken at certain points, the experience has been disappointing. I would prefer to continue using a main dealer, but this experience has made me reconsider.

Purchased a 2023 X4M from Chesterfield Stratstone BMW on 29/11/2025.(Vehicle sold by Joe Barber)

Very disappointing experience. I raised a condensation issue in the headlights of my BMW X4 M before purchasing and was reassured it would be resolved if it didn’t clear. Despite repeated follow-ups and being asked to “monitor” the issue multiple times, the fault persisted.

The car was eventually taken in for repair, but I was informed that no issue was found. When it was returned, the condensation was worse than before, and an additional 500 miles had been added while in their care.

Due to the ongoing unresolved issue, I had no choice but to sell the car privately, resulting in a loss of over £7,000.

Extremely poor handling of a known fault and not what you would expect when purchasing a premium vehicle.

I am extremely disappointed with the service I have received from BMW UK following a major failure on my 2020 BMW 220D.

Despite the vehicle having a full BMW service history and only 34,000 miles, both the instrument cluster and telematics control unit failed completely, leaving the car undriveable. The required repairs total £2,700, which is unacceptable for a premium‑brand vehicle of this age and mileage.

My issue is based on BMW’s duty of care and basic customer duty to treat customers fairly when essential components fail prematurely.

These are not wear‑and‑tear parts these are critical electronic systems that should last the life of the vehicle.

BMW UK refused to provide any goodwill support, even after a formal escalation, despite clear evidence this was a premature or defective failure.

This left me without a vehicle for almost a week, causing significant disruption to daily life and to my young family.

BMW’s refusal to acknowledge or support a loyal customer has been extremely disappointing and falls well below the standard expected of a premium manufacturer.

My complaint is entirely with BMW UK, whose customer care and willingness to stand behind their product were severely lacking.

Buyers should carefully consider how BMW UK responds when things go wrong.

I visited BMW synter Cow roast
Matt was very patient, kind & considerate.
I knew what car I wanted, but matt sold your service and company values.
All the staff at Cow Roast are welcoming and nothing is too much trouble.
When collecting the car , The bow and sign was a really nice personal touch.
A great experience all round .

Got a bmw ix as a courtesy car from insurer when someone ran into my Tesla.

BMW are so far behind Tesla it’s untrue. This was supposed to be a comparable car. The bmw is like someone’s crazy nonsense fever dream of what an electric car is.

Range? Useless. 200m compared to 350+ from my Tesla
Build quality? Naff. Rattles like an 80s car
In car dash / screen. So janky. A total and utter mess compared to the slick Tesla system. This half buttons half screen is nonsense. Do it all via screen. Do it well. The Tesla example is there to follow

This doesn’t feel like a quality, premium product at all. Would not recommend this for a nanosecond.

We purchased a new BMW Series 1 car from Synter in Newport yesterday. We dealt with Paul Jones who was excellent, he kept us well informed about when our new car would be ready, he made the experience so easy, although he was very professional but very friendly 😉. When we picked the car up he did an excellent hand over so we were able drive away with knowledge of the car. Also a big thank you to the gent who dealt with the finance sections.

I had a very disappointing experience at BMW Grimsby after visiting yesterday for a recall on my wife’s car. From the moment we walked in, the atmosphere felt unwelcoming—no one greeted us or made any effort to acknowledge our presence. It’s surprising and frustrating, especially for a brand that prides itself on premium customer service.

To make matters worse, the car hadn’t been valeted after service as we were assured it would be.

My wife and I are already BMW owners, but this experience has genuinely put me off ordering a new car from BMW. It’s a stark contrast to the service we received at Land Rover last week, where the staff couldn’t do enough to help and made us feel like valued customers.

Overall, a very poor experience that doesn’t reflect well on the BMW brand.

Went to purchase a mini and change of circumstances meant had to cancel the order after paying a deposit of thousands of pounds. I was told by the sales man that i would receive the refund within 14 days. ( NOT TRUE BMW MINI DID NOT HAVE MY BANK DETAILS) I was then told to contact BMW Mini direct. I did that and was told it would be a further 10 days to wait for my refund. To date i still have not received my deposit causing excessive stress financial hardship and anxiety as i recover from a year of serious ill illness. I feel seriously let down by this as I have spent a fortune over the years at this business.

To the attention of john cragg ceo bmw
Took my car to coventry bmw for an oil leak
The first time they charged 1500pounds to fix the leak
The second time they again charged 1500pounds to fix the leak the third time it failed mot on the oil leak
The has been with them for 5 days now still not fixed

Barrett’s bmw Canterbury Darren lies through his teeth . Says he would investigate any safety crash from them i purchased my car . Head on crash , brakes failed and airbags didn’t deploy , i needed there promised help then a week later lied to know anything about it

Listers kings Lynn on Thursday, couldn’t have wished for better service, car collected, MOT and recall issue, wonderful service as always

Collected my brand-new BMW M5, the flagship, top-of-the-range model. You can imagine the excitement… quickly followed by disappointment.

I’ve just discovered that one of the key safety features, Headlight Beam Assist, requires an additional £200 to activate… despite the hardware already being built into the car.

This feels less like premium engineering and more like something you’d expect from a budget airline charging extra for basics, not from a brand like BMW.

I’ve raised this directly, with Gary TysonSlater, Senior Customer Service Consultant and the response was that this is a BMW UK initiative, and they’re unwilling to enable it without payment.

From my perspective, adding a couple of hundred pounds to the showroom price would go completely unnoticed at this level. Asking customers to pay for a safety feature after purchase, especially one they reasonably assume is included, feels like the wrong approach.

This isn’t about the £200. It’s about principle, transparency, and how customers are treated post-sale.

#BMW #BMWM5 #CustomerExperience #AutomotiveIndustry #PremiumBrands #CustomerFirst #Transparency #CarOwnership #InnovationOrExploitation #BusinessEthics #Leadership #CustomerJourney

The bmw in Boucher Road is really friendly and they didn’t charge for the software upgrade as apple play wasn’t working properly and car was out of warranty and they fixed it for free . Good service kept me up to date with each step by telephone when my lease is up with the Volkswagen I have I’m going to bmw again as more reliable and safer on the roads as heavier many thanks Patrick