Mercedes-Benz Omdömen 362

Even though I popped in close to closing time Liam couldn't be more helpful !
A very professional organisation for years now that I've bought cars here
Well done !

Mercedes Benz simply does not care about customers. Even when you contact the CEO, Olivier Reppert, directly, one cannot get a response.
The generic customer service number is the entry into a doom loop. The agents are trained not to help you, saying it is being dealt with by another department - but you are now allowed to speak to that department. They can only contact you - and they don't
In summary, if you have a problem with Mercedes, you will have more luck contacting BMW.

If I could give no stars I would. Mercedes Bristol have always been excellent but not this time. Left not one but 4 call backs as needed a quote on an issue. Nothing. Then Mark Lee uses the watsapp to contact and ask what I needed, told him. Nothing. The new automated call line is also useless. Impossible to talk to anyone.

Very disappointing .

Sold my Mercedes to their West London dealership on Monday 27th. They said the money would be in my account that day. Today is Saturday May 2nd and no monies arrived. Emails and phone calls say it's on its way. Mercedes Benz West London at the moment have stolen my money. They are a complete disgrace.

I bought a Mercedes GLE within the first year car been back to the garage six time and yet they still make me pay for oil leak and water came into the indicator I had very bad experience. I will not recommend anyone buying Mercedes-Benz Reading.

I bought an e300e approved used 25 reg 7000 miles from Giffnock Mercedes. They had a price on both their website and MBGB. They sent me an invoice but had added £99 for Admin fees. Never seen this before and have bought 8 mb cars. I checked with trading standards who told me this was illegal. The advertised price must be the full price. I complained. They removed it but then the service disappeared. I had asked for a delivery date as I was selling my old car. They told me 13 February and sent me a confirmation email of that although it did say the delivery may be changed. I am disabled I told them I couldn’t be without a car for more than a day. They agreed to this. After I questioned the £99 extra charge the date was changed to 20th February. I was without my car for a week. My wife had to use taxis to get to her kidney failure hospital appointments. I had paid them for delivery. Car arrived on 20 February. With a puncture that required a new tyre at £317. Giffnock say it arrived fault free and was ‘ the car had an ‘intensive investigation’ which showed no tyre damage. They will not tell me where and when this ‘investigation’ was undertaken. Not at delivery to me. If at Giffnock then any damage occurring during delivery is their responsibility under English law as I paid them for delivery. Interesting that I have set up a geofence on Mercedes me app which shows the car leaves the dealer and within 30 minutes returns then starts delivery again. I have a screenshot. I asked Giffnock that morning why the car had been returned. They denied it had even though I sent them the screenshot. As a puncture only shows in the car dash after a few miles driving I suspect this happened and the car was re inflated. The car shows a rear ns pressure of 29 psi. All other tyres 37-38 psi. I had to by a portable tire inflator to drive the car to KickFit to have a new tyre fitted. At £317.5. Giffnock insist car was delivered fault free. They will not tell me why it was returned. I gave them the delivery driver mobile so they could ask him. Nothing. Under Consumer Rights Act 2015 within 6 months they have to prove the fault was not present on delivery. They have not. I sent them a subject access request in order to proceed to litigation but they ignored that again breaking English law. I have recordings of my telephone calls. I raised a complaint with MBGB but they have believed all the lies Giffnock have told them rather than their long standing customer. My wife is now looking at Lexus! What has happened to Mercedes?

Mercedes deliberately make it's car parts to fail after 12-18 months.
Radar sensors not air tight so rust and fail.
4 matic gear box small parts inside fail as a result the whole rear axle must be replaced, starting replacement 5k.
The company has come to its peak of cutting edge technology and design.
Is it true some Mercedes models are now made in China?..
No self driving cars on the horizon.
Design in 2026 has a big ?.
But the older models are beautiful in design and now old tech.
Where are the manual models.

I am currently dealing with a catastrophic structural failure (snapped rear subframe) on my E-Class. Despite this being a known manufacturing defect (SSD SI35.00-P-0009A), Mercedes-Benz UK has been shockingly negligent.

Safety Negligence: I have an email from a MBUK representative (Ryan McGinlay) claiming that a vehicle with a snapped chassis mounting point is 'safe and legal to drive.' This is dangerously false.

Administrative Sabotage: They have opened 5 different Case IDs for one issue to fragment my file and ignore instructions from their own CEO's office in Germany.

Financial Harassment: While they stall, their retailer is threatening £50/day storage fees and issuing parking tickets for an unroadworthy car.

I have escalated to the DVSA, the Motor Ombudsman, and the CEO in Germany. If you care about safety and integrity, beware.

Here's a review for Mercedes Bedford:

I've been bringing my cars to Mercedes Bedford for over 10 years, and their service remains consistently excellent. A few days ago, Matthew inspected my car and was incredibly thorough. His communication throughout the process was outstanding, and his team was just as impressive. They were able to take my car in for repairs the same day I contacted them. They not only fixed my car but also washed it, and even went the extra mile to change my wheels for me. It's this level of service that keeps me coming back. I'll definitely continue to be a loyal customer.

Brand new Mercedes AMG A35 Premium Plus has had repeated unresolved faults since September, with over 10 visits to Mercedes-Benz of Wolverhampton at Lookers.

Despite being an authorised Mercedes dealership, the same issues are being reported again and again, with the vehicle returned “fixed” only for the faults to still be present. This has happened multiple times with a persistent rattling issue alone, showing a clear failure in proper diagnosis and repair.

Communication between Mercedes UK and the dealership is also inconsistent. Information provided by Mercedes has not been reflected or properly actioned at dealer level, and in some cases has been directly contradicted, including denial of the AMG track experience that had already been referenced through Mercedes channels.

On top of this, the vehicle was returned with missing cupholders on one visit, which is unacceptable for a brand new AMG.

Overall, there appears to be a serious breakdown in standards, communication, and accountability between Mercedes and Mercedes-Benz of Wolverhampton at Lookers, resulting in repeated inconvenience and a service level far below what is expected from the Mercedes AMG brand.

DISHONEST MONEY HUNGRY, PURE GREEDY ORGANISATION! BOUGHT A BRAND NEW MERCEDES THIS YEAR, UNFORTUNATELY I HAD AN MINOR ACCIDENT FORTUNATELY NO ONE ELSE WAS INVOLVED BUT MY BRAND NEW CAR NEEDED REPAIRING. CALLED MERCEDES ROAD ASSISTANCE, WHO WERE VERY HELPFUL AND UNDERSTANDING INFORMED THAT I WAS ENTITLED TO A COURTESY CAR WHICH I WAS UNAWARE OF IF. NOT AT ANY POINT MERCEDES REPRESENTATIVE INFORMED ME THAT MERCEDES POLICY OF A COURTESY IS FOR A 3 DAYS ONLY, NOT ONCE. I BECAME AWARE OF THIS INFORMATION 3 WEEKS LATER BY THE CAR HIRE COMPANY.

I WOULD HAVE NEVER ARRANGED A COURTESY WITH MERCEDES IF THEY HAD TOLD ME THIS FROM THE BEGINNING, I WOULD'VE GONE WITH MY INSURANCE INSTEAD WHO WOULD HAVE ARRANGED A COURTESY CAR WHILST MY CAR WAS BEEN REPAIRED. I HAD TO RETURNED THE COURTESY TO AVOID FURTHER CHARGES, WHICH LEFT ME WITHOUT A VEHICLE TO GET TO AND FROM WORK. MERCEDES DID NOT CARE OR SHOW ANY SYMPATHY NOR DID THEY TRIED TO ASSIST ME WITH ANY ALTERNATIVES.

AFTER A FORMAL COMPLAINT MERCEDES STILL REFUSED TO PAY FOR THE COURTESY VEHICLE. I AM NOW LEFT WITH A BILL OF OVER A GRAND IN A SPACE OF 3 WEEKS THANKS TO MERCEDES NOT BEING TRANSPARENT THE WHOLE THING.

I DEFINITELY REGRET BUYING A MERCEDES CAR KNOWING THE AFTERCARE IS SO AWFUL!

SHAMEFUL MERCEDES!!!

Purchased Mercedes-AMG in March 2025. The required AMG 3-year service was missed and only discovered later at the 4th-year service, raising serious concerns over the accuracy of the service history. The vehicle has been off the road since 6th February for over two months while I continue to incur ongoing costs.

Although an offer was made to complete the missed service, there has been no meaningful correspondence or acknowledgement that this service is now a year overdue, nor any consideration of potential consequential issues such as possible impact on the gearbox or rear differential due to the oversight.

After escalation to Mercedes-Benz UK, their response was to side with the dealership and state the offer was “fair”, despite what I consider to be a clear misrepresentation at the point of sale. No proper resolution or accountability has been provided.

For a premium brand, this level of customer care is unacceptable.

Trapped in my Mercedes. Screaming for help. Afraid I would suffocate if no one got me out. I cannot tell you the fright and panic that overwhelms when trapped inside a car.
I am presently traveling in France with my dog, driving my 2013 EClass 200 convertible. Sitting in my car in a parking lot one evening in Frejus France, as I am a female traveling alone, for safety I locked the doors. My battery died. No warning message from the system that battery was a problem. Warnings given for other things, such as brakes. This dead battery caused all electricals to stop working, hence, I was locked inside my car. I was banging on the glass, screaming for help. Finally, the police arrived and wanted to break my window. In France, driving around with a broken window was a last resort. Somehow, they managed to get the door unlocked. I believe they used some kind of magnet as they dropped a small box that appeared to have contained a magnet.
Being trapped inside of a vehicle, alone at night in a foreign country is terrifying.
This is my second Mercedes convertible and my last! I don't feel safe driving a Mercedes. My last convertible, the roof got stuck in open position, it rained and despite plastic to protect the car while I tried to find someone to manually close the roof, the electricals got destroyed. Insurance wrote the car off.
Back to the dead battery: How is there no failsafe to prevent a dead battery dying and locking someone in the car?
2 days ago, the brake release handle broke off. Now I have to use tape to release it until I get back to UK. More stress. Plastic handle in a Mercedes! Just paid for a new motor in the fuel flap as it would not open when trying to buy petrol. 430.00 euros for a new battery. Brake fluid light came on while on my way to Dover ferry. ZERO confidence in this car.
I can't charge my mobile phone as the lighter port does not function so I have to keep finding somewhere to charge my phone and battery pack.
I only bought the car 14 months and with 50,000 miles. So much for Mercedes! Huge failures. Mercedes claim the engines can last 250,000 miles. What good is a car with an engine that lasts 250,000 miles if it is constantly having other issues?
I am considering legal action. I am exhausted and worried what is next with this car.

I recently purchased a new 2026 E450d premium plus exclusive saloon. The test driver experience quickly persuaded me to make the purchase and thankfully for me the Nottingham Mercedes Benz Agents found me a cancelled order with the specification I wanted therefore avoiding a long wait for a spec build order. My first month’s ownership has delivered nothing short of pleasure, delight and immense satisfaction with my purchase. This car captures the Mercedes build quality of old with the engineering and technological advancements for the future. Having previously owned a Mercedes S Class I confidently compare this new model E 450d 4Matic to the S Class and consider it as a smaller version of the S Class in all but name. I wholeheartedly recommend the Mercedes 2026 E Class 4Matic and the Nottingham MB agency.

I bought a Mercedes-Benz GLE 350de 4MATIC AMG Line from Mercedes-Benz of Hertford and later discovered the entire left side (both doors and bumpers) had been resprayed without disclosure. Lee Taylor confirmed the paintwork issue himself, and AutoProtect rejected the repair twice due to colour mismatch. Despite clear evidence, the dealership refused to resolve the issue properly. I returned the car and lost nearly £10,000. I have full documentation of everything and am sharing this publicly so the dealership and Mercedes-Benz can review this case and ensure no other customer goes through the same experience.

MB customer service is nothing short of useless. I leased a CLA 250+ through my workplace scheme… the vehicle is amazing (so far), no issues with that. However, it was delivered with a “workshop mode partially active” error which basically means no functionality beyond driving the vehicle is available eg sat nav. MB customer service response? Take it to a dealership. So I need to take a brand new car to the dealership a few days after it was delivered? It’s not as if I have other priorities like going to work. Anyway, after weeks of to-ing and fro-ing it’s booked in for last Friday. The promised loan car was not available so I had to argue the point on that eventually getting a loan car. They call me in the afternoon when they finally get around to looking at it and tell me it hasn’t had a pre-delivery inspection which could affect warranty and road worthiness as nothing has been formally checked. It also needs a 9 hour update which they weren’t keen on doing (reading between the lines they were wondering who was paying as it certainly wasn’t me, this is MB error, not me, not lease company). So I contact the lease company who were also useless basically saying I need to take it in… on email, not phone call. I knew that already. Anyway, eventually it’s now booked in for next week by the lease company. Still no loan car so called MB dealership to request one. They couldn’t retrieve the booking (even though I’d had a text confirming date and time) but would sort it out and call me back to confirm. That was two days ago… have I heard anything? Of course not. Utter incompetence across the board from MB customer service. When I asked what compensation i would receive for this whole inconvenience, MB are silent. I will not be leasing or buying another MB again regardless of how good the vehicle is. For a so called premium brand, customer services couldn’t be less helpful.

Dealing with the manager of Marcel Yarwood was very disappointing given Marcel was excellent and made me feel special. What should have been a happy memory of collecting my new Mercedes CLA250+ was tainted by Marcel's mangers incompetence. I had to attend the dealership to sign hard copies of my finance agreement as the app wouldn't allow me to sign the finance agreement.
Going back to the dealership wasn't a big issue to sign the paperwork, however I was given the incorrect paperwork to sign. This was down to the incompetence of Marcel's manager.
Marcel was on a day off and given managers check everything I felt this was okay, it wasn't.
I had to arrive earlier on the day to collect my new Mercedes CLA250+ to sign the correct paperwork. Marcel went through everything with me again. However over 2 hours later I was still unable to leave as the finances needed to hit their bank account before I could leave. This process stressed me out and what should have been a happy memory turned out to be a very unhappy memory. Today I had to return to the dealership so Marcel could run through a few things the vehicle was capable of doing. I was happy to attend and knowing I was dealing with Marcel and not his incompetence manager. I still haven't received a copy of my financial documents.

Apologies go a long way but I felt, they, the managers saw me as being difficult and not important as I complained that I needed to leave to collect my wife from work.

To make things worse, the tyre pressure is measured in kPa, something im not used to, tge pressureswere 285kPa on the frontandc275kPa seton the back. However I checked the pressures myself. The sticker inside the drivers door pillar had it as 300kPa for the front and 290kPa for the rear. Yes, I paid for the pressures to be set as the manufactures recommendation. Hang on, the manufacture is Mercedes and they didn't check them before handing the car over. Again something the manager should check all paperwork before allowing the car to be released.
Would I recommend Mercedes Stockport, YES. I will only deal with genuine people like Marcel who deserves 5 🌟 🌟 🌟 🌟 🌟

Having Mercedes extended warranty is a SCAM. After being a customer for 5 years them answer is that they don’t deal with warranty complaint department.

As an AMG owner of 8 years now, I am appalled by the declining customer service standards; the main point being the huge issues that Mercedes has created through system updates in trying to (what should be SIMPLY) manage and view your vehicle service history. Used to be straightforward to view your digital service record..now seems impossible. Missing service history from the app and online, customer services telling me dealers have not uploaded services to the system (Main Dealer, Marshall of Blackburn), and the car dashboard telling me the vehicle needs a different service to the one proposed to me online. Whoever is in charge of their digital systems needs firing, absolute shambles of an organisation. I'm pretty much done with the brand now because I am tired of draining time out of my day contacting them and going around in loops of stupidity - they should be paying customers if this much effort is required to make their systems work as expected. Premium brand, far, far from premium service.

Mercedes Benz Hemel Hempstead is the worst of UK dealerships. Misled with sale, lying about the car. Video sent before purchase hiding areas that had dents, scratches and faults. (see video attached). All came to light afterwards. (see photos).

Handed car over in the cover of darkness and rain at MB car park not inside lit up area. Kept dealership open after advertised hours to force sale.

After 23 years of dealing with MB and other premium dealerships, this has been the worst experience of deceit, nothing but a cowboy set up. Not responding to any emails or calls. Complaints logged with MB UK head office, Group 1 and CEO Oliver Reppert.