Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered several race pinnies for our team. Made the order on Monday to arrive by Friday for our regatta next week. Its now Thursday with zero response from them. I've tried to call each day, left a... Se mer
Företaget har svarat
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Se mer
Företaget har svarat
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Se mer
Företaget har svarat
Företagsinformation
- Butik med sjöfartsutrustning
- också i
- Butik med husbilstillbehör
- Friluftsaffär
- Försäljare av campingutrustning
- Leverantör av båttillbehör
- Segelbutik
Skrivet av företaget
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Kontaktuppgifter
4,2
Bra
435 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från MAURIPRO
Thank you, Michael! We're thrilled to hear everything went perfectly—from communication to delivery and pricing. Looking forward to assisting with your next sailing adventure! ⛵️
Great communication and shipping
Great communication and shipping. Literally could not think of anything that needed improvement.
24 april 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thanks so much, Andy! We're delighted everything went so smoothly and appreciate your kind words. We'll be ready whenever you need us again! ⛵️
Mauripro handled my missteps expertly.
Mauripro professionally handled a situation I made more difficult than needed. I ordered a short mainsail car with an upstand for our self-tacking jib. The car with upstand could not be delivered in our time frame. So, I canceled that order and requested a refund. I then ordered the same car with a shackle plus an upstand kit. I then realized the upstand on my old car could be reused, and I didn't need a new kit. So, I asked to remove the kit from my order and refund that amount. All of this was handled by Mauripro quickly, efficiently and professionally. The new car sans kit arrived on time and the refunds were processed in one or two days without any fuss. I couldn't ask for any more.
7 april 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for the kind words! We’re glad we could navigate the changes smoothly and get you exactly what you needed—no fuss, just good service. Always a pleasure to support your sailing projects! ⛵️
Svar från MAURIPRO
Thank you, Shane! We're glad everything was handled smoothly and that our updates kept you informed. Always here to support your sailing needs with top-notch service. ⛵️
Very good service
26 mars 2025
Svar från MAURIPRO
Thank you, Edward! We truly appreciate your feedback and are glad our service met your expectations. Looking forward to helping you again soon! ⛵️
Svar från MAURIPRO
Thanks, James! Great to hear you enjoyed both the prices and the service. We’re always here to keep your sailing smooth and worry-free. ⛵️
Svar från MAURIPRO
Thanks, Kevin! We're glad you found us to be the best choice—fair prices and solid gear, always. Wishing you nothing but happy sailing! ⛵️
Exceptional Online Customer Service
I recently experienced outstanding online customer service from Mauripro. I had a tight delivery schedule due to haul out dates, and the representative, Santiago, handled my concerns with professionalism and patience. He provided clear explanations and multiple solutions.
What impressed me the most was the follow-up. Santiago sent follow-up emails and call me direct in Australia multiple times (during our business hours) to ensure everything was satisfactory. This level of care is rare and greatly appreciated.
Overall, my experience with Mauripro was exceptional. I highly recommend them for excellent online service.
7 april 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you, Geoff! We truly appreciate your thoughtful words. Santiago and the team were proud to support you, and we’re thrilled everything worked out on schedule. Delivering this level of service—no matter the time zone—is what we’re all about. Wishing you fair winds from all of us at MAURIPRO! ⛵️
Thank you!
They were very helpful dealing with the shipping to Europe. I was able to pay with USD. So the currency wasn't converted from usd to euro and then back to usd by my bank with their exceptionally personal service of my order.
25 mars 2025
Svar från MAURIPRO
Thank you, Dwayne! We're glad we could make your international order smooth and straightforward. Always happy to help sailors around the world get exactly what they need—without the extra hassle. ⛵️
Svar från MAURIPRO
Thank you, Gene! We’re happy to hear your order was handled accurately and on time. Appreciate the recommendation—always here when you need us! ⛵️
You did not deliver the product to the…
You did not deliver the product to the specified address in Mexico.
26 mars 2025
Svar från MAURIPRO
Thank you, Mark. We’re currently working on getting your order reshipped to the updated address. Our team is on it and we’ll make sure it reaches you smoothly this time. Appreciate your patience and understanding! ⛵️
As always your service was fast and…
As always your service was fast and efficient. Much appreciated!
26 februari 2025
Svar från MAURIPRO
Thank you, Luis!
We truly appreciate your support and are delighted to be your go-to for rigging. Looking forward to assisting you again! ⛵️
Svar från MAURIPRO
Thank you for your feedback! We're glad to hear your order arrived early and that you found value in our pricing. We appreciate your support!
I’ve used MAURIPRO to trick out three…
I’ve used MAURIPRO to trick out three sailboats. Everything I’ve needed they’ve had at exceptionally competitive prices. Their outstanding customer service and no questions asked returns make them my go to one-stop online shopping website
12 mars 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your amazing feedback!
We’re thrilled to be your go-to for outfitting your sailboats. Exceptional prices, outstanding service, and hassle-free returns are what we strive for! We look forward to helping you with all your sailing needs. ⛵️
Svar från MAURIPRO
Thank you! We appreciate your support and are glad to be your go-to for rigging. Looking forward to helping you again! ⛵️
I ordered 2 Harken 241 swivel base cam…
I ordered 2 Harken 241 swivel base cam cleats and received two items not similarly operational. One swivelled easily; the other did not. It also seemed to take a longer time between placing order and shipment than I expected.
3 mars 2025
Svar från MAURIPRO
Thank you for your feedback. We're sorry to hear about the issue with your order and the shipping delay. Our team will be reaching out to you shortly to assist and ensure we resolve this for you. We appreciate your patience and the opportunity to make things right!
Excellent service
Excellent service. Had an issue but they were very attentive and worked with me on resolution. Truly went above and beyond to clear up the issue and deliver excellent customer service. Highly recommend.
14 februari 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your kind words! We appreciate your patience and are glad we could resolve the issue to your satisfaction. Providing excellent service is our priority, and we’re grateful for your support. Looking forward to assisting you again in the future! ⛵️
Great Tech Support
I won’t see the package for many weeks because it will be arriving with friends, but I found the knowledge and support of what exactly I needed was excellent at Mauripro and I’ll be back!!
27 januari 2025
Svar från MAURIPRO
Thank you for your feedback! We're glad we could help you find exactly what you needed. We appreciate your trust and look forward to assisting you again in the future. Safe travels, and enjoy your gear when it arrives! ⛵️
Svar från MAURIPRO
Thank you for your support! We're glad you had a great experience—fast, friendly, and hassle-free. Looking forward to serving you again! ⛵️
Great Service
Items I ordered were shipped very quickly and people I worked with via email and telephone to correct a shipping address error were polite and very helpful. They followed through immediately, getting my order to the correct address very fast. I will definitely shop with them again!
25 januari 2025
Svar från MAURIPRO
Thank you for your kind words! We're glad we could quickly resolve the shipping issue and get your order to you on time. We appreciate your support and look forward to helping you again in the future! ⛵️💙
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.