Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered several race pinnies for our team. Made the order on Monday to arrive by Friday for our regatta next week. Its now Thursday with zero response from them. I've tried to call each day, left a... Se mer
Företaget har svarat
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Se mer
Företaget har svarat
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Se mer
Företaget har svarat
Företagsinformation
- Butik med sjöfartsutrustning
- också i
- Butik med husbilstillbehör
- Friluftsaffär
- Försäljare av campingutrustning
- Leverantör av båttillbehör
- Segelbutik
Skrivet av företaget
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Kontaktuppgifter
4,2
Bra
435 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding Service
The support from MauriPro’s Global Sales Team is outstanding. The items I ordered were special order. The team kept me informed throughout the process and worked with me when I hesitated. They continue to impress me with their follow up as I look for other hard to get items.
11 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your kind words!
We’re honored to have your trust. Our Global Sales Team takes pride in delivering outstanding service especially when it comes to special orders and hard-to-find items. We’re glad we could keep you informed and supported every step of the way. Looking forward to continuing to assist with your sailing needs!
MAURIPRO Sailing Team
www.mauripro.com
Service. Assistance. And follow up.
The service was excellent. The help in picking out exactly what I needed was really valuable. And then the follow up after they had shipped was really solid. Buying from Mauripro was a great experience.
26 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your wonderful feedback!
We’re so glad to hear that our team was able to assist you throughout the entire process from product selection to follow-up after shipping. We truly appreciate your trust and look forward to supporting your next sailing project.
MAURIPRO Sailing Team
www.mauripro.com
Rubbish
Rubbish, said they were in stock but then shipped from Seattle and took 10 days not the 5-7 days as originally advertised.
26 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your feedback.
We understand your frustration with the shipping timeline. While some items may ship from different fulfillment centers, including Seattle, we aim to provide accurate estimates at checkout and will continue to improve clarity on availability and delivery times. Your input helps us fine-tune that process.
MAURIPRO Sailing Team
www.mauripro.com
Gustavo was very knowledgeable
Gustavo was very knowledgeable, he researched multiple viable options for me and was incredibly patient!!
Great customer service by him, which, in many cases, is a lost art and skill set these days.
18 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your amazing feedback!
We’re thrilled to hear that Gustavo was able to assist you with knowledge, patience, and thorough research.We’ll be sure to pass your kind words along to him!
MAURIPRO Sailing Team
www.mauripro.com
Quick delivery and good customer service
4 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your review!
We’re happy to hear you received quick delivery and experienced great customer service. That’s exactly what we aim for every time. Looking forward to assisting you again soon!
MAURIPRO Sailing Team
www.mauripro.com
Arayeli
Arayeli - was great to work with and I was informed about the status of the order I placed. The shipment was well packaged, and exactly as described on the website.
Thank you.
9 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your thoughtful review!
We’re so glad to hear Arayeli provided a great experience and kept you well informed throughout your order. It’s also great to know everything arrived as expected and well packaged. We appreciate your trust and look forward to helping with your next sailing needs.
MAURIPRO Sailing Team
www.mauripro.com
Svar från MAURIPRO
Thank you for your review!
We’re happy to hear everything was fast and technical—just the way we aim to serve. Always here to support your sailing with precision and speed.
MAURIPRO Sailing Team
www.mauripro.com
I am dumb
I am dumb.
Ordered incorrect parts (twice).
Cristina B. was super helpful.
9 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your honesty—and your sense of humor!
We’ve all been there. Ordering the wrong parts happens more often than you'd think. We're glad Cristina B. was able to help you get things sorted out. That’s what we’re here for, to make sure you’re back on the water with exactly what you need.
MAURIPRO Sailing Team
www.mauripro.com
A great experience overall
Lots of parts, including rare ones. If not in the immediate stock - they tell you exactly when they will be (and it's soon). Fast international shipping. A great experience overall. Will definitely buy from them again.
9 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your great review!
We’re thrilled to hear you had such a positive experience. Clear communication and fast international shipping are key, and we’re glad it all came together for you. Looking forward to helping with your next order!
MAURIPRO Sailing Team
www.mauripro.com
Slow to process order
Received two 3/4” turnbuckles as described so no issue there. But they waited almost 2 weeks from when I ordered them to when they finally shipped them, which delayed getting my boat rigged and in the water. I think such common items as turnbuckles should be shipped within a day or two from when your credit card is charged.
28 maj 2025
Svar från MAURIPRO
Thank you for your feedback
We’re glad to hear the turnbuckles arrived as described.We understand how important timing is—especially when it affects getting your boat in the water. Your point is well taken, and we’re actively working to ship our orders as fast as possible.
MAURIPRO Sailing Team
www.mauripro.com
Svar från MAURIPRO
Thank you for the kind words!
We’re happy to hear you found the website easy to use and that your order shipped promptly. We work hard to make the entire process smooth from start to finish. Looking forward to helping you with your next sailing project!
MAURIPRO Sailing Team
www.mauripro.com
Item I wanted at a good price
Item I wanted at a good price. Great service and quick shipping.
29 maj 2025
Svar från MAURIPRO
Thank you for your review!
We’re glad you found exactly what you needed and at a great price. IWe're always here to support your sailing needs with speed and care.
MAURIPRO Sailing Team
www.mauripro.com
On Line Purchase
On line purchase; website was clear and easy to navigate. Mauripro followed up to keep me informed of shipping progress including providing access to tracking and after delivery followed up again. Product was nicely packaged and arrived on time.
27 maj 2025
Svar från MAURIPRO
Thank you for your feedback!
We’re happy to hear the online experience was smooth and that our team kept you well informed throughout. Looking forward to assisting you again!
MAURIPRO Sailing Team
www.mauripro.com
Product was easy to order even with it…
Product was easy to order even with it coming from overseas. It did not take long to get it and was exactly as described.
27 maj 2025
Svar från MAURIPRO
Thank you for your feedback!
We’re glad the ordering process was smooth and that your item arrived quickly and as expected. We appreciate your trust and look forward to assisting you again soon.
MAURIPRO Sailing Team
www.mauripro.com
Mauri Pro: Reliable and easy to do business with
MauriPro Sailing - and Cristina and Santiago in particular - have been great to work with as I have placed numerous orders over the last few months while I’ve been refitting my sailboat. They are responsive and easy to deal with, and I have been completely informed about the status of the orders I have placed. The shipments have been reliable, well packaged, and exactly as described on the website. Thanks!!
3 juni 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your kind words!
We’re thrilled to hear that Cristina and Santiago were able to support you throughout your refit. We truly appreciate your continued trust and look forward to helping with the next phase of your sailing journey.
MAURIPRO Sailing Team
www.mauripro.com
Mauripro had the parts I needed to…
Mauripro had the parts I needed to repair my bow thruster, great prices and service, shipping was a tad slow, however it was during the busy season, great experience.
11 maj 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your feedback!
Glad we had the parts you needed and that everything worked out well. We appreciate your patience during the busy season and look forward to helping with your next sailing project.
MAURIPRO Sailing Team
www.mauripro.com
All went as agreed.
15 maj 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Thank you for your feedback!
We’re glad to hear everything went as agreed. At MAURIPRO, we strive to deliver a seamless and reliable experience every time. Looking forward to assisting you again on your next sailing adventure.
MAURIPRO Sailing Team
www.mauripro.com
I have received my order.
I have received my order of turning blocks i could not find anywhere. Thank you.
William McLean
757 647 7853
24 april 2025
Svar från MAURIPRO
You're very welcome! We're glad we could help you find the turning blocks you needed. Thanks for choosing us—we’re always here to support your sailing needs! ⛵️
Contacted Zhik for wrong size shirt…
Contacted Zhik for wrong size shirt return. Directed to contact Mauri Pro Sailing as distributor and complete return process. Mauri Pro Sailing has not contacted me yet.
24 april 2025
Svar från MAURIPRO
Dear Ed, thank you for your feedback. We’re currently reviewing your case and truly apologize for the delay. Our team is working to resolve the issue, and you’ll be hearing from us shortly with a solution. Please don’t hesitate to reach out if you have any questions in the meantime.
Instead of FREE shipping on my $167 domestic order, they had $156 for international shipping to Puerto Rico (but USPO to PR is $10.65) & Sales Support would not answer calls or return messages
We are in the process of replacing the standing rigging on our sailboat. We just finished ordering the new rigging but needed new clevis pins (sizes not available with the rigger), so I added 10 clevis pins (and 2 wire grips for steering) to my MauriPro cart but when I tried to checkout, instead of having FREE shipping on my $167 order, MauriPro wanted $156 for international shipping to Puerto Rico (PR) via USPO.
USPO considers PR domestic and the rate should have been $10.65 for Priority Box Small (up to 70lbs allowed) according to USPO’s calculator and USPO’s web site using the to/from zip codes.
I immediately sent a MauriPro chat message, MauriPro Web-Form message, and an email on Thursday. On Friday, I received an email back requesting information I already sent, so I resent the information. When I didn’t hear anything back and knowing the office was closed on the weekend, I called 4-5 times to the Sales Support (no answer), I left a phone message that was never returned, I sent a MauriPro chat message that was never responded, and I finally after seeing reviews with similar comments, cancelled my order. I agree with the other reviews, this was horrible customer service.
MauriPro's failure to keep their e-Commerce updated to regulation changes combined with the absolute failure of their Team Lead to expedite Customer Support for customers affected by this known issue has caused me hours of additional work to find other source(s) for all the clevis pins needed and to beg for expedited shipping to make up for the lost time.
So instead of FREE shipping, is it intentional (or not) that MauriPro is charging international shipping to a domestic addresses (aka $156 instead of USPO's $10.65 in this case)? Has anyone received an order from MauriPro that charged International shipping and if so, was the shipping carrier Worldwide Express Service or USPO?
2 maj 2025
Omdöme utan inbjudan
Svar från MAURIPRO
Hi Julia, thank you for your feedback. We truly regret the inconvenience and have already escalated this matter internally. These updates are now being prioritized, and we are actively working on system improvements to prevent similar issues from occurring in the future. While our current shipping policy applies specifically to the U.S. Continental region, we are commited to keep learning and finding ways to provide a better service for our customers worlwide
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.