I’ve been a customer of the Manchester showroom at St Ann’s Square for 10+ years. Been dealing with Antony Clarke and Lorraine Jones over the years. Really appreciate having exemplary service, that... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted a Ruby Wedding Anniversary watch for my wife, and was recommended Mappin & Webb in Newcastle. I was particularly looking for a ladies dress watch, in Art Deco c1920s style. Ellie looked after... Se mer
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The product and presentation was very good but the dpd delivery was a day late, even though I was at home the whole day. From the photo on the dpd website they tried to deliver to a different address... Se mer
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I am delighted with the ring, It was received in good time. Slightly delayed with DPD which was worrying after spending several thousand pounds. As it was delayed I contacted Mappin and Web and got th... Se mer
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Företagsinformation
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Om Mappin & Webb
Skrivet av företaget
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Kontaktuppgifter
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional Service
I had an exceptional experience at Mappin & Webb on Regent Street. From the moment I arrived, the service was warm, professional, and genuinely welcoming. The showroom is beautifully presented, with an outstanding selection of timepieces, but what truly made the visit memorable was the level of customer care.
A special thank you to Kevin Kellman, who went above and beyond throughout the entire experience. His knowledge of the watches was outstanding, and he took the time to answer every question without ever making me feel rushed or pressured. Kevin's passion, professionalism, and attention to detail made the whole purchasing process enjoyable and effortless.
Luxury retail is about more than just the product, it's about the experience, and Kevin delivered exactly that. If you're looking for first-class service and expert advice, I couldn't recommend Mappin & Webb Regent Street highly enough. I'll definitely be returning for my next watch purchase.
14 juli 2026
Omdöme utan inbjudan
Svar från Mappin & Webb
Dear Tariq Af,
Thank you for your wonderful feedback.
We're delighted to hear you had such a positive experience at our Regent Street showroom and that Kevin provided such knowledgeable, professional, and attentive service throughout your visit. Your kind words mean a great deal, and we'll be sure to share them with Kevin and the team.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind Regards,
Mia-Lilly
Arrived quickly and in perfect condition
22 juli 2026
Svar från Mappin & Webb
Dear Singcat,
Thank you for your feedback.
We're pleased to hear your order arrived quickly and in perfect condition.
We appreciate your support and hope to serve you again soon.
Best Regards,
Mia-Lilly
Ordered online
Ordered online, communication excellent. Delivery arrived on the day. The only downside was that DPD gave me a delivery window from 7am to 10pm. It would have been nicer to have a smaller window, or updates during the day as to rough idea of time for delivery.
21 juli 2026
Svar från Mappin & Webb
Hi Beverly,
Thank you for taking the time to write a review.
We're delighted to hear that you found our communication excellent and that your order arrived as scheduled. We also appreciate your feedback regarding the delivery window provided by DPD.
Thank you for your purchase, and we look forward to welcoming you back again soon.
Best Regards,
Mia-Lilly
Svar från Mappin & Webb
Hi Shaun,
Thank you for your 5* review!
We are so pleased that you had seamless service from start to finish!
Thank you for your purchase and we look forward to welcoming you back again in the future!
Many Thanks,
Mia-Lilly
delivery was quick.love my watch
The delivery was quick.love my watch. Went into your Chester store to have some links taken out as to big. What fabulous service! Staff fantastic it was a real pleasure thanks.
17 juli 2026
Svar från Mappin & Webb
Hi Cherryl Peters,
Thank you so much for taking the time to write a review!
We're delighted to hear that your watch arrived quickly and that you're loving it. It's especially great to know that the team at our Chester showroom provided such fantastic service when assisting with your bracelet adjustment.
Ill be sure to pass the feedback on!
Many Thanks,
Mia-Lilly
Classy bracelet
I am delighted with this bracelet. It has a very pretty and easy to do up clasp.
17 juli 2026
Svar från Mappin & Webb
Hi SM Winchester,
Thank you for leaving a 5* review.
We are so pleased you are delighted with the bracelet you purchased, we hope to welcome you back again soon.
Many Thanks,
Mia-Lilly
Mappin & Webb- Fabulous
So easy to order online with next day delivery. Gucci Bracelet is absolutely beautiful at a great price.
Would absolutely recommend Mappin &Webb for their service
13 juli 2026
Svar från Mappin & Webb
Hi Sarah Anthony,
Thank you for leaving a 5* review.
It is great to hear that you found the website easy to order from, and the delivery process was smooth. We are so happy that you love your new Gucci bracelet.
Thank you so much for your recommendation, we really appreciate it! We look forward to welcoming you back again soon!
Kind Regards,
Mia-Lilly
Svar från Mappin & Webb
Hi Julie Bennett,
Thank you so much for leaving a positive review.
We are so pleased that you was happy with our delivery services and we hope you enjoy your purchase.
Many Thanks,
Mia-Lilly
Nafi could not have been more helpful…
Nafi could not have been more helpful and he made us feel at ease and relaxed. So much so that my partner bought a watch as well.
A fun experience and we’re both very pleased with our purchases
13 juli 2026
Svar från Mappin & Webb
Hi Russel Green,
Thank you for leaving such wonderful feedback.
It makes us so happy that Nafi made your experience fun, insightful and relaxed. This is everything that we want when you come in to one of our showrooms.
I will be sure to pass the feedback on, and I hope you and your wife both enjoy your new watches.
Best Regards,
Mia-Lilly
Efficient as always
Efficient as always. Normally I would use the store in Guildford and this was the first time I had ordered online. Excellent service.
12 juli 2026
Svar från Mappin & Webb
Hi Brenda Rees,
Thank you for your feedback.
We're delighted to hear that you first online order was such a positive experience and that you received the same level of service that you've come to experience from our Guildford team.
We truly appreciate your continued support and look forward to assisting you again soon.
Best Regards,
Mia-Lilly
Beautiful watch - poor delivery experience
I purchased an Omega watch for a milestone birthday for my son. I would have headed into the Glasgow branch but injury prevented me from travelling so instead I ordered on line.
I was promised next day delivery and waited all morning until DPD was able to provide a delivery slot in the evening. The delivery slot came and went. I was then informed by DPD that there was a delay and 'they could not find the address'. This was puzzling as we have DPD vans delivering to neighbours around here every day of the week.
The following day there was no further update but, once again, I waited at home just in case the watch turned up, as the DPD message was 'it's on its way' and I needed to receive it in person. There was no tracking information available and no further information from M&W. I tried the on-line chat service but was told there was no one available. I tried emailing customer service but was advised I might have to wait up to 5 days for a reply. I'm still waiting.
Late afternoon I tried calling M&W. I was held in a queue for 60 minutes (yes, 1 hour, with only 4 callers before me) before finally speaking to someone.
The watch finally arrived on the third day. It is a beautiful watch and I am looking forward to giving it to my son. However, the uncertainty around delivery and lack of communication from both DPD and M&W really took the shine off.
I feel sorry for those M&W staff dealing with what is presumably a large number of irritated customers - simply because communication is not fit for purpose.
I was advised by the person I spoke to that 'it happened a lot' - that people could not get through by phone to speak to anyone. This left me wondering why M&W, which has a pedigree going back 250 years, is unable to provide better customer service. Something needs to change.
7 juli 2026
Omdöme utan inbjudan
Svar från Mappin & Webb
Hi Jennifer Johnson,
Thank you for your feedback.
We're sorry to hear that the delivery experience did not meet expectations and appreciate the frustration caused by the delays and lack of communication.
We're pleased to hear that the watch arrived safely and that you're happy with your purchase. If you would like us to investigate this further, please contact us at mwenquiries@mappinandwebb.com with your order details, and our team will be happy to look into this for you.
Kind Regards,
Mia-Lilly
Staff all very helpful especially when…
Staff all very helpful especially when the delivery didn’t go as planned! Very satisfied 😊
11 juli 2026
Svar från Mappin & Webb
Hi Dr. Isobel Arnott,
Thank you for your lovely feedback!
We're so pleased we could help when things didn't go to plan with the delivery. Your satisfaction means a lot to us, and we'll be sure to share your kind comments with the team. Thanks for choosing us!
Best Regards,
Mia-Lilly
Svar från Mappin & Webb
Hi Alex Kelly,
We are pleased that you are happy with the watch that you ordered, we hope to welcome you back soon.
Many Thanks
Mia-Lilly
Very smooth transaction
Very smooth transaction. Super quick delivery. Quality of watches amazing and price is outstanding.
8 juli 2026
Svar från Mappin & Webb
Hi Customer,
Thank you so much for your 5* review,
I am so pleased that transaction between ordering your watch and receiving it was smooth. And that you are happy with the quality of our products.
Many Thanks,
Mia-Lilly
Excellent fast delivery
8 juli 2026
Svar från Mappin & Webb
Hi D Fletcher,
Thank you so much for your 5* review,
We are so pleased that you are happy with the speed of the delivery service.
Kind Regards,
Mia-Lilly
I can't contact your team.
I can't contact your team.. I have an issue and have no one to talk to..
8 juli 2026
Svar från Mappin & Webb
Hi Mr. Stephan Woodruffe,
Thank you for reaching out to us, we apologies for the issues you're having.
Please contact mwenquiries@mappinandwebb.com with your issue and we can investigate further.
Best Regards
Mia-Lilly
Speedy delivery and safely delivered.
7 juli 2026
Svar från Mappin & Webb
Hi Sarah,
Thank you for your 5* review,
We are so pleased that the delivery was speedy and smooth.
Best Regards,
Mia-Lilly
Hamilton Khaki Field Power Reserve
The watch was delivered promptly and safely within the promised timescale. Quality of the watch exceeds my expectations. Great value for money.
5 juli 2026
Svar från Mappin & Webb
Hi Alan Lindsay,
Thank you for this lovely 5* review.
It is great to know that you are happy with your new watch and it got delivered promptly and safely in the expected time frame.
Best Wishes,
Mia.
Sllw delivery The promised 1-2 day delivery didn’t…
The promised 1-2 day delivery didn’t happen as I received an email saying that the delivery had been delayed. I knew when I saw that the courier was DPD that this would be the case. I sent an email to Mappin and Web and the item has now been delivered . Anyone expecting a speedy delivery should think teice before ordering.
3 juli 2026
Svar från Mappin & Webb
Hi Sweeney,
Thank you for leaving a review.
I apologise that your order was delayed and for the disappointment this caused. I hope you enjoy your new purchase!
Kind Regards,
Mia.
Mappin & Webb Chester
Mappin & Webb Chester
All staff are commendable but one stands out in my opinion.
If you are looking for a Timepiece , you must see Jamie. They completely redefine luxury customer service. Instead of the stuffy atmosphere you sometimes get in high-end boutiques, Jamie was wonderfully warm, down-to-earth, and approachable. They took the time to chat, understand what I wanted, and share their incredible knowledge. The whole process was smooth and enjoyable. I couldn't be happier with the service or my new purchase !
30 juni 2026
Omdöme utan inbjudan
Svar från Mappin & Webb
Hi Jason Parry,
Thank you for taking the time to leave this amazing 5* review.
I am delighted to hear that Jamie made your experience so positive by their warm and approachable manner and their incredible knowledge. It is wonderful that the whole process was made smooth and enjoyable.
Your kind words mean a lot to us!
Best Wishes,
Mia.
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