I’ve been a customer of the Manchester showroom at St Ann’s Square for 10+ years. Been dealing with Antony Clarke and Lorraine Jones over the years. Really appreciate having exemplary service, that... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wanted a Ruby Wedding Anniversary watch for my wife, and was recommended Mappin & Webb in Newcastle. I was particularly looking for a ladies dress watch, in Art Deco c1920s style. Ellie looked after... Se mer
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The product and presentation was very good but the dpd delivery was a day late, even though I was at home the whole day. From the photo on the dpd website they tried to deliver to a different address... Se mer
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I am delighted with the ring, It was received in good time. Slightly delayed with DPD which was worrying after spending several thousand pounds. As it was delayed I contacted Mappin and Web and got th... Se mer
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Företagsinformation
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Om Mappin & Webb
Skrivet av företaget
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Kontaktuppgifter
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely disappointed with the company
I bought what I thought was a new watch. This watch was discontinued but still available with 5 year warranty etc. It was meant to be delivered within 7 days but was delayed..also DPD who delivered just left it on my porch..even though it was meant not to be just left. Now days with parcel theft it was unprofessional just to leave an expensive watch. Then once i opened it up..the watch was loose in the box. The protective film was just cling film not the usual protective plastic.. and upon examination the back had 4 scratches visible..not sure if they sent me the ex display watch which was much cheaper..so all in all I will not be buying from Mappin and Webb ever again.
My email has yet to be answered..i like the watch if not I would be complaining and requesting a refund. You live and learn.
Well after reading the reply from the company i sent an email to customer services..what a surprise no reply..3rd email in a row..you call them and you hold for hours .. my phone bill is higher than the cost of the watch..must be run by the orange clown...never ever buy from this company utter disgrace..only intrested in profit and not customer service...DONT BUY FROM THEM..RIP OFF MERCHANTS...
8 augusti 2026
Svar från Mappin & Webb
Hello Steve,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet expectations. We understand how disappointing it must have been to experience a delivery delay, have an item of this value left unattended, and then have concerns about the condition and presentation of the watch upon opening.
We appreciate your comments regarding the packaging, protective film, and the marks you observed on the caseback. We understand why this would lead to concerns, particularly when you expected to receive a brand-new watch. This is certainly not the experience we want for our clients.
We're also sorry to hear that you have not yet received a response to your email. If you could please contact our Client Experience team at client.experience@thewosgroup.com, including your order details, we will ensure your concerns are reviewed thoroughly and investigated as quickly as possible.
Thank you again for bringing this to our attention. We regret the frustration caused and appreciate the opportunity to look into this further for you.
Best wishes,
Kiera
Exceptional
From spotting it online, buying it, delivery and reassuring help from the team, could not be faulted
7 augusti 2026
Svar från Mappin & Webb
Hello Claire,
Thank you for your wonderful review!
We're delighted to hear that your experience was faultless from start to finish. From finding the perfect piece online, through to the purchasing process, delivery, and support from our team, it's fantastic to know that everything met your expectations.
Providing a seamless and reassuring experience at every stage of the journey is what we strive for, so your kind feedback means a great deal to us.
Thank you for choosing us, and we look forward to helping you again in the future.
Best wishes,
Kiera
Fantastic!
So happy with my order of the 1ct Hermione engagement ring and wedding band. As a first time customer I wouldnt go anywhere else. Thank you
7 augusti 2026
Svar från Mappin & Webb
Hello Kate,
Thank you for your wonderful review!
We're absolutely delighted to hear that you're so happy with your 1ct Hermione engagement ring and wedding band. Knowing that you've trusted us with such an important purchase means a great deal to us.
It's especially rewarding to hear that, as a first-time client, you've had such a positive experience that you wouldn't go anywhere else. Thank you for your kind words and for choosing us to be part of this special chapter in your lives.
We wish you both every happiness for the future and look forward to welcoming you again soon.
Best wishes,
Kiera
Rubbish
Order left inside trash bin even though everyone was home, didn't even ring. When opened, watch had a very short bracelet and no spare links, much shorter than the ones in the shop. Returning it.
6 augusti 2026
Svar från Mappin & Webb
Hello,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you experienced with your order. It's disappointing to learn that the delivery was left in a bin without an attempt being made to contact you, despite someone being at home to receive it.
We're also sorry to hear that the watch was not as expected due to the bracelet size and the absence of spare links. We appreciate how frustrating this must have been, particularly when comparing it to the model you viewed in-store.
We would like the opportunity to look into this further for you. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details so that we can review both the delivery experience and the product concerns raised.
Thank you again for bringing this to our attention, and we apologise for the disappointment caused.
Best wishes,
Kiera
It is very easy to navigate the…
It is very easy to navigate the website. The information post purchase was clear, the item was delivered on time. The gift wrapping was excellent and the item was packed to protect the product.
Happy to place another order in the future.
7 augusti 2026
Svar från Mappin & Webb
Hello Erika,
Thank you for your wonderful review!
We're delighted to hear that you found our website easy to navigate and that the communication throughout your purchase journey was clear and helpful. It's fantastic to know that your item arrived on time, was carefully packaged, and that the gift wrapping met your expectations.
We take great pride in delivering a seamless online shopping experience from start to finish, so your feedback is greatly appreciated.
Thank you for your support, and we're thrilled to hear you'd be happy to shop with us again. We look forward to welcoming you back in the future.
Best wishes,
Kiera
Svar från Mappin & Webb
Hello Sarah,
Thank you for your wonderful review!
We're delighted to hear that your order arrived quickly and that the presentation made such a positive impression. We take great pride in ensuring every purchase feels special from the moment it arrives, so it's fantastic to know you were pleased with both the delivery and packaging.
Thank you for choosing us, and we hope to welcome you again soon.
Best wishes,
Kiera
Great service
Great experience from start to finish. The team were easy to deal with, kept me informed at every stage, and delivery arrived much faster than expected. No fuss, no chasing them up for updates they just got on with it and did what they said they would.
I’d happily use this company again and would recommend them to anyone looking for a reliable, no-nonsense service.
3 augusti 2026
Svar från Mappin & Webb
Hi GB,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience from start to finish and that our team kept you informed throughout the process. Providing clear communication and a smooth, hassle-free service is something we work hard to achieve, so it's fantastic to know that this came across in your experience.
We look forward to welcoming you back again soon.
Best Regards,
Mia-Lilly
Fabulous product & service
Really great service.
Fabulous product. Absolutely stunning .
Just awaiting my giftcard .
Everything perfect. Highly recommend
3 augusti 2026
Svar från Mappin & Webb
Hi Jane Campbell,
Thank you for your wonderful review.
We're thrilled to hear that you were so pleased with both the product and the service. It's fantastic to know that you found your item absolutely stunning and that everything met your expectations.
Kind Regards,
Mia-Lilly
Svar från Mappin & Webb
Hi,
Thank you for your 5* review.
I am pleased to hear that you are happy with your purchase and prompt postage.
Kind Regards,
Mia-Lilly
Terrible service/customer
Terrible service. Tried to call customer service numerous times; no response. I have emailed still no response. My order was delayed, but never informed. I have talked one or twice with the chat, but absolutely useless. They never mentioned when it will be delivered and close the chat. Such a big shop, but the customer service absolutely terrible
1 augusti 2026
Svar från Mappin & Webb
Hi S.
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating it must have been to receive no response to your calls and emails, as well as a delay to your order without any communication.
If your concerns have not yet been resolved, please contact us at mwenquiries@mappinandwebb.com with your order details, and a member of our team will be happy to assist further.
Kind Regards,
Mia-Lilly
The ring was easy to purchase and was…
The ring was easy to purchase and was delivered within the time stated however the ring was sent by DPD. There was no requirement for it to be signed for and was left behind my house. Considering the item was almost £1000 I am disappointed and probably would not use the delivery service again.
30 juli 2026
Svar från Mappin & Webb
Hello Claire,
Thank you for taking the time to share your feedback.
We're pleased to hear that your ring was easy to purchase and was delivered within the expected timeframe. However, we're very sorry to learn of your disappointment with the delivery experience.
We completely understand your concerns, particularly given the value of your purchase. The security of our clients' orders is extremely important to us, and we appreciate how unsettling it must have been to discover the parcel had been left unattended behind your property rather than being handed over directly.
Your comments regarding the delivery process have been noted and we please ask you to contact our client experience team at client.experienc@thewosgroup.com for further review . We are always looking for ways to improve both our products and the services that support them.
Thank you again for bringing this to our attention. We hope to have the opportunity to serve you again in the future and provide the level of experience you expect from Mappin & Webb.
Kind regards,
Kiera
Svar från Mappin & Webb
Hi Jorge Zuleta Diaz,
Thank you for your 5* review.
I am happy to hear that you found your purchase in good quality and the service was quick.
Kind Regards,
Mia-Lilly
Fluid processing from start to finish
Fluid processing from start to finish, with quick delivery. Very happy with the service provided.
29 juli 2026
Svar från Mappin & Webb
Dear Mark,
Thank you for your feedback.
We're delighted to hear you found the process smooth from start to finish and were pleased with the quick delivery. We appreciate your kind comments and hope to serve you again soon.
Kind Regards,
Mia-Lilly
I have been very satisfied with Mappin…
I have been very satisfied with Mappin & Webb with each item have purchased off them. 😊
11 juli 2026
Svar från Mappin & Webb
Dear Mrs. Linda Morrison,
Thank you for your kind feedback.
We're delighted to hear you've been satisfied with every purchase you've made with us. Your continued support is greatly appreciated, and we look forward to serving you again in the future.
Best Wishes,
Mia-Lilly
Very easy to purchase the watch online
Very easy to purchase the watch online, and arrived the next day. Thanks
27 juli 2026
Svar från Mappin & Webb
Dear John Bennett,
Thank you for your feedback.
We're delighted to hear you found the online ordering process easy and that your watch arrived the very next day. We appreciate your support and hope you enjoy your new watch.
Many Thanks,
Mia-Lilly
Either Mappin&Webb and Goldsmith
Either Mappin&Webb and Goldsmith
Very good quality products and exceptional staff
This is not first time when I used their services and will be not the last time
26 juli 2026
Svar från Mappin & Webb
Dear Mihaela Maria Dumitru,
Thank you for your kind feedback.
We're delighted to hear you've enjoyed our products and service on multiple occasions. Your continued support means a great deal to us, and we look forward to welcoming you back again in the future.
Best Regards,
Mia-Lilly
Lovely experience in Glasgow store
Lovely experience in Glasgow store. Salesperson Muriel was not only knowledgeable about the product but lovely too. There was no rush or pressure, 10/10.
24 juli 2026
Svar från Mappin & Webb
Dear Joanne Florence,
Thank you for the 5* review.
We're delighted to hear you had such a positive experience in our Glasgow store and that Muriel's knowledge and friendly approach made your visit enjoyable.
We appreciate your kind words and hope to welcome you back again soon.
Kind Regards,
Mia-Lilly
Excellent watch
Excellent watch . exactly how described very well packaged and very fast delivery.5 star service
24 juli 2026
Svar från Mappin & Webb
Dear Andrea,
Thank you for your fantastic feedback.
We're delighted to hear you're pleased with your watch and that it arrived exactly as described.
It's great to know the packaging and delivery met your expectations, and we truly appreciate your 5-star review.
Best Wishes,
Mia-Lilly
Had 4 Rolex’s on order for years now
Had 4 Rolex’s on order for years now. I do mean year
1 turned up after a year. All good. Went in to the Bluewater store to check up on order. The young lady we dealt with for years. Suprise suprise our other 3 watches on ordered disappeared
Never ever trust these people. When questioned the sales man apologised and asked if I wanted too buy second hand watches. More expensive than new.
Disgusting
23 juli 2026
Omdöme utan inbjudan
Svar från Mappin & Webb
Dear Goldiegtr,
Thank you for your feedback.
We're sorry to hear about your disappointment regarding your watch orders and the experience you received in store.
If you wish for us to look further in to this, please contact client.experience@thewosgroup.com
Many Thanks,
Mia-Lilly
A slight delay in the delivery but a…
A slight delay in the delivery but a great company to buy from.
23 juli 2026
Svar från Mappin & Webb
Dear David O'Connell,
Thank you for your feedback.
We're sorry for the slight delay with your delivery, but we're delighted to hear you were pleased with your overall experience. We appreciate your support and hope to serve you again soon.
Kind Regards,
Mia-Lilly
Detta är Trustpilot
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