I’ve been a customer of the Manchester showroom at St Ann’s Square for 10+ years. Been dealing with Antony Clarke and Lorraine Jones over the years. Really appreciate having exemplary service, that... Se mer
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I wanted a Ruby Wedding Anniversary watch for my wife, and was recommended Mappin & Webb in Newcastle. I was particularly looking for a ladies dress watch, in Art Deco c1920s style. Ellie looked after... Se mer
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The product and presentation was very good but the dpd delivery was a day late, even though I was at home the whole day. From the photo on the dpd website they tried to deliver to a different address... Se mer
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I am delighted with the ring, It was received in good time. Slightly delayed with DPD which was worrying after spending several thousand pounds. As it was delayed I contacted Mappin and Web and got th... Se mer
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Företagsinformation
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Om Mappin & Webb
Skrivet av företaget
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Kontaktuppgifter
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All fabulous as always I would honestly…
All fabulous as always I would honestly recommend that everyone should buy from m & w
6 november 2026
Update: same terrible service, different piece of jewellery
After my earrings broke three times, it took over two years and an escalation to senior management to get a refund. I hoped that was the end of it. It wasn't.
In September the clasp on my necklace broke. It's covered by Mappin & Webb's 5-year Product Care, so I emailed to arrange a repair. They told me to take it to a showroom in person. The nearest one is well over an hour's drive away, even though the previous time they had sent a courier to collect. It took three weeks of emails and back-and-forth over calls before they agreed I could post it instead.
Tracking shows it arrived at their showroom on 17 October. Three weeks later I've heard nothing: no delivery update, no acknowledgement, no assessment and no timeline. My follow-up emails have gone unanswered.
Every time I've dealt with them it has gone the same way. It's slow, they won't bend, and the customer does all the work. This brand sells itself on luxury and aftercare, but in my experience the aftercare is nonexistent. Don't buy from them, once they've sold you their product, defective or not you will get zero care.
6 november 2026
Omdöme utan inbjudan
Very quick service
Very quick service, no issues at all and I'd definitely buy through you again.
5 november 2026
Svar från Mappin & Webb
Dear Max,
Thank you for your wonderful review.
I am pleased you are happy with the service received throughout.
Warmest regards,
Sandeep
Manchester customer 10+ Years
I’ve been a customer of the Manchester showroom at St Ann’s Square for 10+ years. Been dealing with Antony Clarke and Lorraine Jones over the years. Really appreciate having exemplary service, that is also rare to be so consistent over such a long period of time.
Will always be back and first port of call for watches and jewellery. Highly recommend to anyone and everyone, and will be back again later this year and next year!
1 november 2026
Omdöme utan inbjudan
Svar från Mappin & Webb
Dear A Meadowcroft,
Thank you for your wonderful review! We are delighted to hear about your experience with our Manchester St Ann’s Square showroom.
It's fantastic to know that both Antony and Lorraine have consistently provided you with such exemplary service over the past 10 years. Building long-term relationships with our clients is incredibly important to us, and your kind words are a testament to their dedication and professionalism.
We truly appreciate your continued loyalty and recommendation. We look forward to welcoming you back later this year and again next year for your watch and jewellery purchases.
Many thanks for your support and custom.
Warmest regards,
Sandeep
Very simple ordering process and fast…
Very simple ordering process and fast delivery
4 november 2026
Svar från Mappin & Webb
Dear Client,
Thank you for your 5-star review.
I am pleased you found our online service easy to navigate and appreciated the prompt delivery.
Warmest regards,
Sandeep
Worst company i’ve ever had to deal with
Worst company i’ve ever had to deal with! I ordered a bracelet for next day delivery needed for a gift, took 4 days to arrive. Once arrived it’s not even the correct size!!! They sent me the completely wrong size to what i ordered
30 oktober 2026
Omdöme utan inbjudan
Svar från Mappin & Webb
Dear Ms Simpson,
Thank you for your feedback.
We are very sorry to hear that your order did not arrive within the expected delivery timeframe and that the bracelet received was not the size you ordered. We appreciate how disappointing this must have been, particularly as it was intended as a gift.
We would like the opportunity to investigate this further and work towards a resolution. Please contact our Client Experience team at client.experience@thewosgroup.com with your order details, and a member of the team will be happy to assist.
Best regards,
Sandeep
Beautiful diamond earrings easy to use…
Beautiful diamond earrings easy to use website and quick delivery.
3 november 2026
Svar från Mappin & Webb
Dear Mrs Betts,
Thank you for your perfect 5-strar rating.
Best regards,
Sandeep
Quality
Fast delivery. Lovely earings well packaged and great quality as would expect.
31 oktober 2026
Svar från Mappin & Webb
Dear Nina,
Thank you for your perfect 5-star rating.
Best regards,
Sandeep
Not Happy
On arrival clasp did not fit
Will have to take to outlet to get clasp to fit
As over 80 years old this is traumatic as no one must have tested clasp before sending out
It is difficult to travel to retail outlet
This is a £4000 bracelet
30 oktober 2026
Svar från Mappin & Webb
Dear Tom,
Thank you for your review.
We are sorry to hear that the clasp on your bracelet was not suitable on arrival and appreciate the frustration and inconvenience this has caused, particularly given the value of the item and the difficulty involved in travelling to a showroom.
We would like the opportunity to look into this further for you. Please contact our Client Experience Team at client.experience@thewosgroup.com with your order details, and a member of the team will be happy to assist.
Best regards,
Sandeep
Easy ordering
Easy ordering, super quick delivery and excellent products. Highly recommend x
26 oktober 2026
Svar från Mappin & Webb
Dear Amanda,
Thank you for leaving a 5* review.
I am pleased to hear that you are happy with your purchase and prompt postage.
Best regards,
Sandeep
The product and presentation was very…
The product and presentation was very good but the dpd delivery was a day late, even though I was at home the whole day. From the photo on the dpd website they tried to deliver to a different address in my village so had to return the following day - not good!
Unfortunately I will be returning the product for a refund.
24 oktober 2026
Svar från Mappin & Webb
Dear Alan,
Thank you for taking the time to share your feedback. I'm pleased to hear that you were happy with the product and its presentation.
However, I am sorry to learn of the issues you experienced with the delivery. This is clearly not the level of service we strive to provide, and I appreciate how frustrating it must have been to be at home awaiting your parcel, only to find that a delivery attempt had been made at an incorrect address.
Please be assured that I will share your comments internally and we will take your feedback on board as part of our ongoing review of the service we provide. Whilst I am disappointed to hear that you have chosen to return the item for a refund, I completely understand your decision in these circumstances.
Thank you again for bringing this to our attention.
We appreciate your feedback and the opportunity to learn from your experience.
Best regards,
Sandeep
Svar från Mappin & Webb
Dear Richard,
Thank you for leaving a 5* review.
I am pleased to hear that you are happy with your purchase and prompt postage.
Best regards,
Sandeep
6 days late
6 days late, non existent customer service, and poor quality product. Returned. Won't use Mappin and Webb, Goldsmiths or any part of Watches of Switzerland again.
Don't bother replying telling me to email in, I emailed your complaints team and they did nothing.
24 oktober 2026
Svar från Mappin & Webb
Dear Ian,
Thank you for your feedback.
I am sorry to hear about the delays, the level of service you received, and your dissatisfaction with the product.
I can confirm that your email has been received by our Client Experience Team and is being reviewed.
We will be in touch with a full response shortly.
Best regards,
Sandeep
Excellent customer advice and service
I wanted a Ruby Wedding Anniversary watch for my wife, and was recommended Mappin & Webb in Newcastle. I was particularly looking for a ladies dress watch, in Art Deco c1920s style. Ellie looked after me, and helped me find a perfect Tissot Sapphire Rectangle V with red facing, and a Ruby red leather strap. Excellent recommendation, and professional service! Thank you.
23 oktober 2026
Svar från Mappin & Webb
Dear Philip,
Thank you for taking the time to share your experience with us.
We are delighted to hear that Ellie provided such excellent service during your search for a special Ruby Wedding Anniversary gift. It is wonderful to know that she was able to help you find the perfect watch for your wife, and that her recommendation of the Tissot Sapphire Rectangle V met your requirements so perfectly.
Your kind comments regarding her professionalism and expertise will be shared with Ellie and the Newcastle showroom, who I know will be thrilled to receive your feedback.
Thank you once again for choosing Mappin & Webb for such a meaningful purchase.
We hope your wife enjoys her beautiful watch and that we have the pleasure of welcoming you back in the future.
Best regards,
Sandeep
Delivery company problems
Unfortunately your delivery company, DPD, decided to deliver one day earlier than I had requested. This meant no one was in. However, DPD decided to just leave the package containing the watch at my front door, in full view of all people passing, with no signature or anything. Fortunately we asked a neighbour to take the package inside (a few hours later). So I have the watch - no problems. But i won’t be buying from Mappin and Webb again, because of your choice of delivery company!!
23 oktober 2026
Svar från Mappin & Webb
Dear Paul,
I am sorry to hear of your concerns regarding the delivery of your order and appreciate the frustration this experience has caused, particularly given the circumstances you have described.
As this matter relates to the delivery of your purchase, I would kindly ask that you contact our Client Experience Team directly at client.experience@thewosgroup.com, who will be best placed to review your concerns and investigate the circumstances surrounding the delivery with the courier.
Best regards,
Sandeep
Svar från Mappin & Webb
Dear Lynne,
Thank you for your wonderful 5-star review.
Best regards,
Sandeep
Good quality product delivered
Good quality product delivered promptly in a professional way in partnership with the courier.
16 oktober 2026
Svar från Mappin & Webb
Dear G,
Thank you for your 5-star review.
Best regards,
Sandeep
Great service and Fast delivery!
15 oktober 2026
Svar från Mappin & Webb
Dear Jenny,
Thank you for your wonderful 5-star review.
Best regards,
Sandeep
Love the friendly atmosphere in the…
Love the friendly atmosphere in the Glasgow store. As a regular customer I think the staff’s attention to detail and remembering me is so special and turns every visit into a special occasion
12 oktober 2026
Svar från Mappin & Webb
Dear Liz,
Thank you for leaving a 5* review.
I am pleased to hear that you are happy with your purchase and your experience was easy and straightforward.
Warm regards,
Natasha
Consistently impressive service
Consistently impressive service, with reliable DPD delivery. Based on my experience, I would not hesitate to recommend.
12 oktober 2026
Svar från Mappin & Webb
Dear Anna,
Thank you for taking the time to leave a wonderful review.
I am pleased to hear that you are happy with the speed of the delivery thank you for your purchase.
Kind regards,
Natasha
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