Maisonvaison Omdömen 

For a start this company should not be allowed to trade. Absolute rip off, my dress arrived today. I wish I had read your reviews before buying from this website. Dress is definitely not lightweight linen, material is horrible, nothing like the picture. I have emailed asking for a return address and would like a refund. So its false advertising and they are ripping people off. Shocking 😲

bought three dresses as they were advertised as linen - were they heck! Polyester- plastic. I pointed out the law - illegal to advertise as linen if there is not 75% linen in it; a return-shipping address in China, which is also illegal as the company is purportedly based in the Netherlands, in the EU. Wouldn't budge. Charge back via the bank and have now been refunded. There is a number of these companies in the Netherlands and in the UK - so watch out. It helped I made screenshots of the description, as the description has now changed from 'linen' to 'light-weight fabric'.

Oh bloody hell wish I'd read the reviews too!! The dresses do look gorgeous...but not linen apparently as is suggested...gawd what a rip off. I've mailed them 3 times now...no response. The tracking info hasn't changed from the day I bought ita week ago. How soon can I make a CHARGEBACK ??? Disappointing to say the least..I honestly though I was buying from a company in the Netherlands...

I can't even give this one star. A lesson learned to read reviews before buying.
Good came after a delay. They were not suitable- fabric, colour. I wrote to them as required by the return policy and then engaged in many emails . They wanted to know why i wanted to return the goods, then take photos and then they kept offering discount rather than returns. I stuck to my requirement for a full refund. I was then told the British warehouse was being renovated. In each email they were 'concerned' that any refund would take weeks and that I should not ask my credit card provider to become involved as that would be a delay of some months. I did go to my credit card provider and my money has been refunded to my account within 10 days. I still have the goods and am happy to pay for postage to a British address but not the Australian one they wanted me to send it too! Advice- find your clothes elsewhere!

I wish I’d read the trustpilot reviews before I purchased my dress. It was badly made, didn’t fit anywhere, cheap material. Trying to return it has been a nightmare. Maison vaison have made several offers to try to stop me returning the dress, latest keep dress and I’ll get a 35% refund. I have finally got a return address - in AUSTRALIA! BUT only after I’d pointed out the legal requirements including cooling off period. This company should not be allowed to trade in UK.

The same dress on Maison Vaison is on another web site at less than half their price. But saying that the same dress is not true to size or good qua;lity.
Beware .

What a terrible experience shopping with this company, don’t use them as none of the clothing is sized and they just send anything,
Also it’s impossible to get a return or refund all they offer is 25 percent .
Never ever again the clothes are very very poorly made looks nice on web site but don’t be fooled

A friend of mine ordered two dresses from this website and kindly included one for me in the same order. Unfortunately, the experience was disappointing from start to finish.

The first issue arose when the parcel was returned to the company while in transit due to packaging problems. While delays can happen, it then took an additional weeks for the order to finally arrive.

When my dress did arrive, it looked nothing like the product shown online. The color, sleeves, and design were completely different from what was advertised. The sizing was way off.

Trying to arrange a return was equally frustrating. After numerous emails requesting the necessary return details, I received little support. Eventually, I felt forced to accept a 40% refund. The company claimed their UK warehouse was “under renovation” and that returns had to be sent internationally at the customer’s expense—costing around $30 or more, with long processing times. While they offered 75% store credit as an alternative, I declined, as I have no intention of ordering from them again.

I still have not received my refund!!!

Overall, this experience felt very misleading and untrustworthy. I would strongly advise anyone considering purchasing from this site to avoid it and not allow them scam you.

Reading these reviews l had the same experience with a so called linen dress, l will also add that although they have an address in the Netherlands you will be returning the goods to China. Also shipping to door is approx 3 weeks. Kept refusing the partial refund and told them l am doing a CHARGE BACK from my bank. Very easy to do and the money was back in my bank within 7 days.

I would never shop on this site again
Buyer beware .. I bought a dress for €65 , it’s totally not what it was supposed to be , then went to return item ..
and was told they would offer me a25% refund & I could keep the item , I refused the 25% refund then I was offered a35% refund .. I continued to refuse ..
they replied I’ll have to send back to south Australia as their warehouse in the uk is undergoing renovations , & sometimes it may cost me (the customer ) more ,as they require a tracking number & that cost more in the post …
Never ever shop here guys …
It’s a scam

Worst company ever. I ordered 2 dresses that were supposed to be linen and they came and were cheap polyester and see through. I requested a refund and they asked for a reason after 3 days. I told them and they haven't responded.

I've opened a dispute with my bank and got my money back but terrible seller.

Very poor quality items and will not accept a return to the address it came from in the Netherlands I told them I am sending the parcel back and I will report them to the regulatory authorities if I do not get a refund

One of the worst online shopping return and Refund is I possible I sent over 20 email to get refund they keep on rejecting it's over one month finally they offer 100% shop credit but it not allowing me to complete the order.
Please don't use them.

Disaster, bordering on fraud.

I bought a dress for €68, which was supposedly linen, but it's actually polyester! I completely forgot to check customer reviews.

I had read the return policy, which stated: "30-day money-back guarantee, 100% full refund within 30 days of receiving your order. If you are not completely satisfied, simply return your item for a full refund, no questions asked."
I wanted to return the item, BUT after more than 20 emails, they offered me the option of keeping the dress and receiving either a 75% credit or a 35% refund.
Avoid this company, which lies about the quality of its products and doesn't honor its stated return policy.

Thought I was ordering from different company, one with good reviews, 2 weeks late, no nice box, but plastic bag, no label, definitely not cashmere, looks like a shein item, could have got better quality from Primark, expensive to return and not sure I would get my money back, be aware, scam!!!! They have cleverly cloned authentic sites, hate these damn companies!

DON’T BUY FROM THIS COMPANY. The clothing will be the wrong size and poor quality. In fact, I couldn’t call it clothing. If you have bought, contact your bank on the best procedure. You must ask the company directly for a refund via email. They wanted pictures etc. when I emailed. And I’ve already gone through this with another company, Sofia Maris, that I decided I did t have the bandwidth to deal with it. However I got a full refund from Sofia Maris. They know they had to otherwise I would have gone through my bank. We have consumer rights. If we all went back through our banks and had them take on the issue it would put these people out of business. However, you have to go through the process properly (and how many of us have the time for that). Meanwhile, just do t buy if you haven’t already. They are making a mockery of us.

Do not use this company ,
I ordered a dress supposedly linen,it was 98% polyester and Latex , size not correct close fitting clinging with static. Returned it to the only address I had on their return policy email. They will not refund as they it was wrong address . Offered me 25% refused, then 50% was offered I want 100% , the company is a big scam

Terrible and everything that has been written previously, happened to me. Poor quality, sizing completely inaccurate and trying to return the goods was impossible. They constantly prevaricated, kept offering higher discounts and never, ever answered my simple question - being where do I return these goods? They never answered this, and they are a complete con. AVOID AT ALL COSTS

AWFUL, AWFUL, AWFUL!
As bad as the worst reviews already expressed. A scam of a store. Cheap, tawdry items seductively presented on line, at inflated price and luring you in with a perceived bargain. The '30 day no question refund policy' just is not honoured in UK or Netherlands. If this was a UK company I would be reporting them to Trading Standards.
I've been scammed, next time I'll check with Trust Pilot for sure.

Keep away from this company.
The pictures of the items do not reflect the quality of the delivered product. Their after sales service is a total scam, designed to frustrate you into giving up.
Keep well away from them.