Struggle with rear light mount. Good communication with customer service, we found a good solution for my problem. Quick response time, good customer service, seems like they lister to their custom... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Son las mejores lámparas 🔦 la evo1300 dio mucha batalla y al final por un fallo ellos me hicieron la garantía, son una empresa increíble con una atención inigualable 👍🏻
I've had a couple of these lights for MTB and they've been great. I recently reached out to support as one of my lights stopped working, and they've were super helpful in getting my issue resolved. Tu... Se mer
Light seemed bright and with easy controls via separate button that mounts conveniently on handle bar, but the mount for the light itself fell apart on first attempt to install. Cheap plastic that bro... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Magicshine is a world-renowned brand dedicated to crafting high-performance outdoor lighting solutions for over 18 years. Our core product line includes premium bike lights, versatile flashlights, and durable headlamps, designed to empower adventurers, athletes, and professionals across cycling, skiing, trail running, hiking, and demanding work environments. We take immense pride in our unwavering commitment to quality, reliability, and affordability. Every Magicshine light undergoes rigorous testing to ensure it withstands the harshest conditions, delivering consistent brightness and long-lasting battery life when you need it most. Whether you’re commuting before dawn, exploring remote mountain trails at night, or working in low-light settings, our products are engineered to keep you visible, safe, and focused. Trusted by millions of outdoor enthusiasts worldwide, Magicshine has built a legacy of innovation by listening to our customers’ needs and pushing the boundaries of lighting technology. From compact, rechargeable bike lights to powerful, multi-mode headlamps, we offer solutions that balance cutting-edge performance with accessible pricing, making premium outdoor lighting available to everyone. At Magicshine, we believe the right light shouldn’t limit your adventure. We’re here to illuminate your journey, whether you’re chasing a new personal best on the bike or working safely after dark.
Kontaktuppgifter
2990 E Inland Empire Blvd ste 102, 91764, Ontario, USA
- support@magicshine.com
- magicshine.com
4,2
Bra
46 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible Customer Service
The principle product in my order, a SEEMEE 300 tail light, was not included in the package I received. I sent several emails to the company and so far, 48 hours later, there has been no reply.
10 september 2024
Omdöme utan inbjudan
Svar från Magicshine
We’re very sorry to hear about the difficulties you experienced with us. Missing items and unanswered emails are unacceptable, and we completely understand your frustration.
Since your review was posted over a year ago, we’d like to assure you (and other readers) that our customer support process has greatly improved. Every ticket is now tracked and responded to promptly, and we’ve expanded our support team to ensure situations like this don’t happen again.
If you still haven’t received a resolution for this order, please contact us directly at support@magicshine.com
with your order number, and we’ll take care of it immediately.
Thank you for sharing your feedback — it truly helps us improve.
The Magicshine EV 1700 is a great…
The Magicshine EV 1700 is a great light. My first ride with it, I was skeptical because I began the ride at dusk and felt the light was just okay. But as dark descended, I became more and more impressed with the light. At full dark, I really was blown away how well this tiny light illuminated the trail. Not only was the amount of light impressive, but the shape of the light pattern was so well done. The edges of the light cut off so cleanly that I am sure this light, properly aimed, would not be a nuisance to any approaching cyclist, walker or vehicle. I wish I could attach photos, it truly is impressive.
20 september 2023
Omdöme utan inbjudan
Svar från Magicshine
Hi William Snow, we just realized your awesome review is from last year—better late than never, right? 😄 Still, we wanted to say a huge thank you for sharing your experience with the EV 1700! 🌟 We’re thrilled it exceeded your expectations once full darkness set in. It’s amazing that the light not only illuminates the trail brilliantly but also has a clean, well-shaped beam considerate to others. Your feedback keeps us motivated to make every ride safer and more enjoyable. And if you ever capture photos of your rides with the EV 1700, we’d love to see them!
No customer service
Thanks for the replacement.
I really like your products.
After a lot of complaints to the company, finally i got one replacement.
Thanks a lot anyway.
No customer service for a tail bike light that i bought six months ago and the battery was off after five months of very mild use.
23 januari 2024
Omdöme utan inbjudan
Svar från Magicshine
We’re sorry to hear about the difficulties you faced with our customer service last year. We understand how frustrating it must have been to experience issues with your tail light and to feel unsupported in the process.
Since then, we’ve made important improvements to our customer support system — including faster response times and better warranty handling — so that situations like this are resolved more smoothly.
We’re glad to hear that you eventually received a replacement, and we truly appreciate your patience. Your feedback helps us continue to improve and deliver better service to every Magicshine rider.
Worst customer service
This review is not about product, but about customer service. They didn't sent items in time. When You ask them to cancel the order, they didn't answer at all. Instead, on the next day, they just marks items as shipped, but the tracking number shows, that shipping label is just created, and "parcel" didn't picked at all.
19 oktober 2023
Omdöme utan inbjudan
Svar från Magicshine
Hi SudraSkytaS, we're really sorry to hear about your experience with our customer service back in 2023. We completely understand how frustrating it must have been when your order timing and cancellation requests were not handled properly. This is not the experience we want for any of our customers. We truly appreciate your feedback, and we’ve since improved our order and support processes to ensure faster responses and clearer communication. If you ever need assistance, our team is now ready to help you promptly. Thank you for your patience and understanding.
MAGICSHINE SEEMEE 300
MAGICSHINE SEEMEE 300, ОТЛИЧНЫЙ ЯРКИЙ ВЕЛОФОНАРЬ С ФУНКЦИЕЙ СТОП-СИГНАЛА! ИСПОЛЬЗУЮ НА ФЭТБАЙКЕ. НИЖНИЙ НОВГОРОД.
29 september 2023
Omdöme utan inbjudan
Amazing light
Amazing light, deserve its Money.
Monteer is Lumen monster:）
20 december 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.