Mackie's of Scotland Omdömen 

35
•
TrustScore 2.5 av 5

2,7

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Mackies used to be my favourite ice cream. I bought the vanilla and the vanilla with honey regularly. I bought it again after a while and it just wasn’t the same. It turns out they changed the recipe... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Never tried their ice cream before , so got tempted by the tempting ingredients. On opening the tub , freshly bought today , it's a white ice cream, never good if it's supposed to be creamy Bitte... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The traditional vanilla is excellent. Pure in texture and with a superb natural flavour. In my opinion it far exceeds other well known brands.

Betygsatt 5 av 5 stjärnor

Relocated from Italy to Scotland, Edingurgh since 5 years by now, tried different ice creams here, including the acclaimed "Luca's", and definitely found it not special at all. Mackies went far beyond... Se mer

Företagsinformation

  1. Chokladbutik

Skrivet av företaget

Scottish ice cream and chocolate manufacturers based on the family farm in Aberdeenshire. Powered by renewable energy, making ice cream from "Sky to Scoop". Making simple delicious.


Kontaktuppgifter

2,7

Dålig

TrustScore 2.5 av 5

35 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 92 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,7

Alla omdömen

(35)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

Vulgar

Disgusting icecream.
It claims its raspberry ripple but is the most bland vanilla ice you have ever tasted.
Looks nothing like photo on the tub and not at all correct write up description, I will never be buying this brand again.
We thought it was that awful that it has gone in to the rubbish bin now.

7 november 2025
Omdöme utan inbjudan
Logotyp för Mackie's of Scotland

Svar från Mackie's of Scotland

Thank you for letting us know about your experience with our Raspberry Ripple ice cream. We’re disappointed to hear that the product didn’t meet your expectations in flavour or appearance, as this isn’t the standard we aim to deliver.

We’d really like the opportunity to investigate what went wrong. If you could contact us at mackies@mackies.co.uk
with a few details, our team will look into the matter properly.

We appreciate you taking the time to share your thoughts, and we’re sorry that this was your experience.

Betygsatt 1 av 5 stjärnor

Absolute bottom of the pit ice cream

Absolute bottom of the pit ice cream. The Honeycomb is void of Honeycomb completely tasteless the company should be prosecuted by Trading Standards for misleading advertising and for marketing the worst ice cream on the market.

25 oktober 2025
Omdöme utan inbjudan
Logotyp för Mackie's of Scotland

Svar från Mackie's of Scotland

We take comments like this seriously and would appreciate the chance to look into it further. If you’re willing, please email us at mackies@mackies.co.uk so our team can properly investigate.

Thank you for sharing your feedback - it helps us ensure our products meet the standards our customers expect.

Betygsatt 1 av 5 stjärnor

Tasted artificial

I bought a pack of the mini tubs of ice cream to give it a try I wish I hadn't the vanilla one tastes artificial even though it's got natural ingredients I won't be buying it again

8 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best ice cream ever

I don’t know how they do it but this ice cream is the best I have ever tasted! It’s so creamy and I can’t stop buying it at my local Tesco!! I mainly buy the blue tub but need to try more flavours as I’m sure they’re all amazing!

10 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

MICROPLASTICS IN THE ICE CREAM!

MICROPLASTICS IN THE ICE CREAM!! Yes you heard that right. When scooping the ice cream from the large blue tubs into a bowl there's traces of blue microplastics that I'm having to pick out of the ice cream! I sent emails and photo evidence to one of the ladies at the company (named Marion) and she replied that it was due to pressure when I was scooping and I was scraping of the blue microplastics from the tub. Ummmm.....no! Great customer service! (As my mouth drips with unfathomable amount of sarcasm!) Blame the customer instead of making a change to a product is a great thing to do, huh? I leave the ice cream out to soften as I struggle to scoop ice cream straight out of the freezer (my partner has EDS so it also makes it easier for him especially to scoop the ice cream when it's softened)...so it's incredibly easy to scoop and lo and behold still gets micro plastics traced through! Just be warned that this happens to the large blue tubs of the ice cream (vanilla). I have tried the smaller tubs that are clear. The packaging is more sturdier so I'm just going to assume they are better quality. But the blue large tubs are very flimsy. I have had bits of plastic break of when using the tub. Been eating ice cream for over 2 decades (this is many different types of ice creams i.e. Ben & Jerrys etc) and never once had this kind of stuff happen! Very poor customer service and poor manufacturing!

22 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Won't buy again.

Bought a tub of Mackies luxury ice-cream. First after a year or two. What a horrible surprise. It now tastes synthetic, cheap and sweet. It has emulsifiers and gums added. I won't be buying again. How the mighty fall. Wondering if its owned by Nestle?

9 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Pants

Oh my god this icecream Tasted like water , what are they doing with this product, obviously cut backs to keep the directors bonuses up , don't buy this icecream it's gone right down hill

26 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Delicious ice cream

Delicious ice cream! Reminds me of the home made ice cream my mother used to make . Keep up the good work and don’t get taken over by Unilever please!

30 november 2023
Omdöme utan inbjudan

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