Luxurier Omdömen 

146
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Se mer

Betygsatt 1 av 5 stjärnor

This was ordered in error. I have sent many messages re this within seconds of the order being placed. I want to cancel please. Not 1 of these messages have been acknowledged, yet many acknowledgemen... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Fabulous Marine duvet cover and pillows. The cotton is silky and so comfortable. I also ordered a fitted sheet. This is my second order with Luxurier and both arrived very quickly. I found the st... Se mer

Företagsinformation

  1. Sänglinnesaffär

Skrivet av företaget

Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

146 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(146)

35 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Beautiful bed linen

Great website very easy to negotiate and so much choice. Bedding is absolutely beautiful and beautifully made and embroidered. Very smooth and silky to the touch. My order arrived safely and quickly, packaged very well and in a nice box ideal for gifting. Would definitely recommend.

16 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Was going to purchase but reading the…

Was going to purchase but reading the negative reviews on here and the appalling response from this company actually having a go at people for leaving their honest review on how they feel and 10% refund from original price leads me to believe this is China again so thanks for the heads up people and the fact they block you from social media to protect themselves is unprofessional and not worth a risk.
Yes Chinese company stay away thanks for your response and reporting this review but social media is far more powerful so I'll go on there instead what a nasty company attitude you have I definitely won't be wasting my money on you. See you on social media idioooot

14 december 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

FAKE REVIEW. Not based on a real experience:
No order was placed. No interaction was made.
We are NOT a Chinese company.
We have initiated a legal action against the reviewer.

Betygsatt 5 av 5 stjärnor

I fell in love with a bed set from…

I fell in love with a bed set from Luxurier . I came across it by accident on the internet. Once I’d seen it , nothing would compare & they didn’t disappoint. This is by far the prettiest & most luxurious bedding I’ve ever bought .I will definitely buy from them in the future. Wish I could show photos of how beautiful it looks!

13 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very poor Quality

Last night was the most uncomfortable night of sleep I’ve ever experienced. I was so excited to wash my new bedsheets and put them on, eagerly looking forward to a cozy and restful night. However, the moment I got into bed (I usually sleep on my side), my face felt like it was resting on a surface covered with tiny grains of sand—sharp and prickly. The sensation kept poking at me until three or four in the morning. No matter how I turned, my face felt like it was being rubbed raw, leaving a burning sensation.

I was trying so hard to fall asleep but couldn’t help feeling frustrated that such expensive sheets could be of such poor quality. Since I had already washed them, I was also worried about how difficult it might be to return or get a refund. What a terrible night!

Update 12/13/2024:
I received an email from Luxurier offering 10% discount to remove my review otherwise they will pursing legal action to sue me for submitted an honest review of my experience. I believe customers deserve to hear authentic reviews about the products, and I stand by my comments. If sharing my honest experience with the bedsheets is grounds for legal action, I view the email as a threat. I will retain the bedsheets as evidence and have already taken video recordings to demonstrate the coarse cotton material and the rustling sound it produces due to its rough texture. Additionally, I will consult with a lawyer and await any further communication from the company.

11 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Second order

Second order, first for Claudiette set and second for Cecile set. Both super nice, thread count is good, I will try a new set soon with a higher thread count too, but overall very happy with products and service.

6 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My new Elizabeth white set is the best

My new Elizabeth white set is the best I’ve ever owned. It’s soft, feels high-quality, and makes my bed look so elegant. It’s also really easy to put on and take off, which is a bonus. I wish I got the 7 pieces set but the support team told me I can buy extra pieces separately so all good.

28 november 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Oh so disappointing

Oh so disappointing.

I was sceptical, but glowing reviews on Trustpilot meant I placed an order. Spent over £300 on bedding.

I'm gutted at the quality. The 1000 thread count duvet set and flat sheet are bitterly disappointing. They're pretty enough. They're sewn together carefully. But each one of those 1000 threads is thinner than a spiders web. When you weave the threads together, you get a sheet which feels like sleeping under a single ply tissue. It will not last long at all before wearing through, I can practically see through it already.

I have a set of 1000 thread count bedsheets from another major bedding retailer. Had them a good few years. They're so heavy I can only put one sheet in the washing machine at a time, they get too heavy. They feel crisp and fresh still when I use them now. There's not a sign of wear on them. I know what good quality bedding is supposed to be.

This was an expensive lesson, but I have learned it well. Pretty pictures and the word 'luxurious' in the title mean very little. I could have bought bedding in TK Maxx for a quarter of this price, and the quality would have been commensurate. But at least I would have been able to feel it in advance and wouldn't have felt foolish paying so much for very poor quality. Such a shame.

21 oktober 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

We believe your comments misrepresent the quality of our products and could unfairly influence other customers. ​
Additionally, your comparison of our high-quality luxury bedding to products from retailers like TK Maxx is wholly unfounded and misleading
Public platforms like Trustpilot are meant for honest feedback, not to make baseless claims or accusations against businesses.

We cannot tolerate defamatory statements that harm our reputation.
If such claims persist, we will have no choice but to consider legal remedies to protect our business.
Regards

Betygsatt 5 av 5 stjärnor

The goods are divine

The goods are divine. They feel super luxurious. I would not hesitate to recommend the serice and the goods

19 november 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Your kind words mean so much to us!
We're overjoyed that our bedding brings you luxury and comfort.
Thank you for choosing us to elevate your bedroom
Regards

Betygsatt 5 av 5 stjärnor

ARABIAN COMFORT

The steak coolness snd out of this world design. Would like to order the two extra orange plain king pillowcases to make my whole order complete. Please send me two king size plain orange pillowcases for my whole outstanding package complete.

16 juli 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Duane
Thank you for your 5-star review!
We’re delighted to hear you’re loving your luxury bedding set.
Your feedback is highly appreciated.

If you need anything else, feel free to reach out.
Regards

Betygsatt 5 av 5 stjärnor

Awesome bedding

Awesome bedding! Great quality. Doesn't lose colour or quality once it's been washed either. Would definitely recommend and I'll definitely be buying again! Really fast delivery too. For those complaining about how they look in the photos compared to In person, that's obviously a double bed with a super king duvet which is why is hangs over the bed so much. The colours are also slightly different because of the quality/editing of the photo. As for the quality, you get exactly what you see in the photos!

16 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What a delightful duvet set

What a delightful duvet set. The Agnese Duvet Cover set arrived earlier than expected and was packaged beautifully in both a white cloth cover and separate cloth bag. The material is beautiful to the touch and the duvet cover is closed by a concealed zip rather than the usual buttons or poppers.

29 juli 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Christine
Thank you for your 5-star review!
We’re delighted to hear you’re loving your luxury bedding set.
Your feedback is highly appreciated.

If you need anything else, feel free to reach out.
Regards

Betygsatt 5 av 5 stjärnor

pure luxury

Arrived in a white cotton bag, the quilt cover and pillow cases are beautiful to touch, the best bedding i have ever had. It did seem expensive but worth every penny.
Will defiantly order again. The order came quite quickly too.
Thank you

25 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Website was easy to navigate

Website was easy to navigate from mobile. I was a little skeptical at the beginning as I don't trust a lot the ads on facebook but the whole experience has been impeccable. Very pleased with the quality, and the bedding enhances my bedroom design. Hoping to see some matching curtains soon. Overall perfect.

26 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This was my 3rd order at Luxurier

This was my 3rd order at Luxurier! Never disappointed. I don't usually leave many reviews but the time has come for writing something great about these sets. They’re so soft and comfy, and they look fantastic and I’ve been getting some of the best sleep since I started using them. Size and packaging are great and shipping time is reasonable, so I will definitely get some more in the future.

30 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good bedding

Good bedding, unique design. I like that i can pay in smaller installments as this isn't as cheap but worth the money.

16 juni 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Owen
Thank you for your fantastic 5-star review on Trustpilot! We are thrilled that you love your luxury bedding set. Your kind words inspire us to keep delivering top-quality products and service.
Best Regards

Betygsatt 5 av 5 stjärnor

Beautiful duvet cover

Beautiful duvet cover, stunning. I wasn't sure about sizes as my comforter is Superking, the agent in the live chat was quick and kind and helped me which is great.

14 juni 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Lisa
Thank you for your fantastic 5-star review on Trustpilot!
We are happy to read that you love your bedding set. And we look forward to serving you again soon
Warm regards

Betygsatt 5 av 5 stjärnor

This is my seconond purchase formLuxurier

This is my second purchase from Luxurier and I just love the quality of the bedding , it looks great , washes well and the service from them is tops , they go out of their way to help . with my first purchase I too was concerned from buying online over sea's but they delivered on time and no problems ,so I highly recommend them.

25 juni 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Daphne
Thank you for your wonderful 5-star review! We’re delighted that you’re enjoying your luxury bedding set. Your support means a lot to us.

If you need any assistance, we’re here to help. We look forward to serving you again soon.
Regards

Betygsatt 1 av 5 stjärnor

Avoid

1 star is to much…. I ordered an expensive bed set the quality was awful, and the set I received was nothing like the pictures. Like many others I tried to return but was unaware it need to be returned to china shipping costing around £130 the customer service is shocking I tried to leave reviews on their facebook page and I was blocked from doing so. Avoid Avoid also got a email after leaving this review demanding that I edit or remove my review to reflect the truth. This is the truth.

29 april 2024
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Marie,
We have carefully checked your case.
You have received the exact bedding set pictured and described on the website. You also failed to provide any evidence of your claims. Furthermore, you were invited to return the goods per the return policy. Sending the parcel back does not cost 130£. You also opened a chargeback and kept the goods which are currently unpaid. We have no choice but to proceed with legal actions to protect our business reputation which is being unfairly damaged.

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