Luxurier Omdömen 

146
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Se mer

Betygsatt 1 av 5 stjärnor

This was ordered in error. I have sent many messages re this within seconds of the order being placed. I want to cancel please. Not 1 of these messages have been acknowledged, yet many acknowledgemen... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Fabulous Marine duvet cover and pillows. The cotton is silky and so comfortable. I also ordered a fitted sheet. This is my second order with Luxurier and both arrived very quickly. I found the st... Se mer

Företagsinformation

  1. Sänglinnesaffär

Skrivet av företaget

Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

146 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(146)

35 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

The bedding is not as described

The bedding is not as described. tried to return but faced a barrage of obstacles from what they claim is customer service
I want to return goods and have a refund, however, they say they have to be shipped to China and will cost £25.00 via Evri who quote £42.71
This company is a scam and should not be allowed to trade in UK and advertise on FB I will be making a formal request to my bank for refund and contacting FB as they need to protect consumers

21 juli 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Michelle

1. By placing the order, you accepted our return policy, which clearly states that we do not provide prepaid return labels.

2. The item you received matches the video, photos, and detailed description provided at the time of purchase. It has been purchased by hundreds of customers before you.

3. We do not tolerate threats. Attempting to obtain a refund while keeping the item is considered FRAUD, and we will pursue legal action if the bank rules in your favor under false claims.

4. We are a reputable company.
Your review contains false and defamatory statements. It has been reported to Trustpilot.

Betygsatt 5 av 5 stjärnor

Beautiful products, great overall experience

I received my purchased items quickly and all products are of top quality and look and feel amazing as advertised. I will be buying more from this company and recommend them to anyone wishing to purchase top quality beautiful bedding. Only thing i could say was that i didnt get a shipping update and was worried that my items weren’t on the way when suddenly they arrived at my door and about a week later i received tracking notifications for them despite them having already arrived. I laughed at this but was super pleased when they arrived so quickly before i knew they had been sent!

18 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Highly disappointed

Highly disappointed. The advertisements show high gloss navy blue and gold luxurious bedding. Instead, the fabric is a regular blue and dull in color. It is NOT worth $300. Shipping for return is over $600 to China and they will also charge massive amount at customs! I wrote "hundred of dollars" in my email. It should have said "hundreds". I went to the DHL website and requested a quote and it said $628.69 PLUS custom fees in China.

10 juli 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

This review is completely misleading and has been formally reported
This is a deliberate attempt to damage our reputation and pressure us into an unjustified refund while keeping the goods.

We will escalate the matter and pursue legal action for defamation and reputational harm under applicable U.S. laws, including Section 230 of the Communications Decency Act and relevant state defamation statutes.

Luxurier takes its brand integrity seriously, and we will not tolerate false accusations intended to mislead potential customers.

Betygsatt 5 av 5 stjärnor

Excellent Quality, Affordable Price

Bought the Kate bedding set and was so happy with it that I bought the Maribel set which is also fabulous. Quality is A+ and customer service is excellent. This is also the only company I’ve found that makes extra-extra-large duvet covers (size is “emperor”). Will be purchasing more and recommending to friends.

12 juni 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

DISSATISFIED

I ordered my bedding set as it looked amazing on the photographs but when I received it it looked nothing like the photograph, very very disappointed.the colours are totally different although the pattern is the same. It was very expensive and certainly not worth the money. I also ordered 2 extra pillows cases thinking I would get the ones in the photograph but alas no I got 4 identical ones! I emailed them but got zero response won't be ordering anything from them again. The only good thing is the quality that is very good. Don't waste your money go to DUNELM!!

9 maj 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Julie,
Thanks for your feedback.
We believe you have received the exact product shown online.
The pillowcases are made with the same fabric as the duvet cover—it is clearly mentioned in the description that ALL the pillowcases are the same. Did you have a chance to double-check?
Furthermore we replied to all your emails. Have you checked spam?
PS: Citing another business can be considered defamatory.
Regards

Betygsatt 3 av 5 stjärnor

Although the quality of the material is…

Although the quality of the material is good the pattern size is very disappointing and misleading
You can hardly see it in the bottom left hand corner
I have turned the bedding up the other way and it's not much better
So have paid for a very expensive grey quilt cover
Ted baker 100% better

17 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Better than expected

Better than expected considering that nowadays you never know if what you see online is what you'll get.

I wish the free towel would have my initial, but all perfect.

10 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They do not honor their return policy – 3 months and still no refund

I purchased an item that was not what I expected. I contacted the company in January to initiate a return, and they promptly provided return instructions. I followed their directions and returned the item on time. The package had to be shipped to China, which cost me over $100 out of pocket.

I sent them the return confirmation as requested, but I never received the refund they promised. It has now been over three months, and despite multiple attempts to contact them, I have received no response. I’m now out nearly $400, with no refund and no way to reach them.

21 januari 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Danny
We cannot find any order under your name
Please email hello@luxurier.co with tracking number and we will urgently check for you!
Thank you

Betygsatt 5 av 5 stjärnor

Beautiful bedding

Beautiful bedding, feels so soft. Highly recommend as a returning customer.
And I like the mini free towel everytime, nice touch.

8 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Stunning colors

Stunning colors, very vivid. Egyptian cotton is something else, and it's good I can pay in instalments. I recommend this for anyone who does not want to compromise on quality.

16 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This is my first order

This is my first order and I was not disappointed with by bedding. It fits my king bed correctly, I will need to buy some extra sheets and pillowcases - they're beautiful and soft, thank you.

2 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very beautiful bedding

Very beautiful bedding. Customer service is excellent, the agent in chat helped me to select the right size with quick responses.

Free mini towel is also appreciated. I hope you can add personalised letters in the future, thanks

30 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love my new duvet set

Love my new duvet set. Looks and feels amazing. Delivery was quick. My duvet came as I would expect a £300 duvet to come. Came in a cute brown bag dust cover and individualy packed cover and pillow cases. Customer service are great, quick response. Thanks 😊

1 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Luxury bedding, great customer service

I’ve brought 2 sets so far and they are amazing, Great quality and love that they have zips instead of buttons to do up
I just ordered my third set and made a mistake on size got in contact with customer service and they have changed my king to a super king without any charge straight away best service you could ask for
Would recommend this company to Everybody that wants quality bedsheets with luxury style

17 februari 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Edited review, they finally resolved my issue.

This is an edited review of Luxuier. My first post slammed the company hard (one star) for lack of support, poor communication and bad product labeling.
After waking these guy up, they did send my a correctly sized duvet cover (the first one was too big)
Here's a snippet from my first post
-------------cut and paste-----------
Bought bedding that was not described correctly, Measurements are not US king size but European? Sent off the measurements of my Duvet to confirm, Too big, and tried to get help with the issue and plan a return. I was promised a correctly sized replacement, which has never arrived.
Email discussions with "Jennifer" lead me to believe they would make good on my original purchase. NOT.
My original purchase date has since lapsed so a return likely will not be honored.
-----------end of cut and paste--------
As of now, I'm satisfied with the cover and my issue has been resolved
Thank You

11 februari 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Keth,
The dimensions mentioned on the product pages are the same exact ones shipped and delivered.
PLEASE NOTE:
We find some assessments in your review defamatory and not based on facts. We invite you to email us so that we can try to solve the matter without having to activate our legal channels.
Regards

Betygsatt 5 av 5 stjärnor

I have had a number of bedding sets…

I have had a number of bedding sets from this company and they are fantastic. The person on the chat line is extremely helpful and knowledgeable and I don't believe she is in China even if the bedding comes from there. I have not been able to find such beautiful designs anywhere else and I always look forward to new designs coming out as if they are in my colour scheme I would definitely order more. If anyone has had a problem I really suggest you contact them as they are more than helpful but I stress I have had no problems whatsoever,

4 februari 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

Hi Elizabeth
Your precious feedback is truly appreciated.
You are right, our company is in London, UK and our factories are mainly in Asia.
Once again thank you for your trust, and we look forward to serving you again soon!
Best Regards

Trustpilot utreder omdömet enligt vår rapporteringsprocess.

Betygsatt 1 av 5 stjärnor

First time I ordered something,I been…

First time I ordered something,I been waiting a month for it ,I've sent them msgs but no replies time wasters

5 januari 2025
Omdöme utan inbjudan
Logotyp för Luxurier

Svar från Luxurier

THERE IS NO ORDER UNDER THIS NAME
The review is FAKE and it has been reported.
We request urgent action to be taken by Trustpilot to avoid legal actions.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer