The customer service team assisted me greatly in making sure my parcel arrived safely. I had mucked up the delivery instructions - long story - but they dilligently followed up my concerns and the pac... Se mer
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I saw the product ads on Facebook and was considering buying a high quality bedding set as I find they stand the test of time compared to cheaper varieties. I was impressed by the reviews and spent a... Se mer
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I love Holsper and have several items from duvet sets to pillowcases to my most recent purchase, their Cusco blanket, which is fabulous and looks amazing on the sofa in our conservatory - is perfect.... Se mer
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I have received their bedding set, when opened the birds on it looked nothing like the image on the website. I have packaged it up and managed to return it. However Holsper sent it back to me sa... Se mer
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Företagsinformation
Skrivet av företaget
Luxury bedding designed for ultimate comfort and style. Explore Holsper's wide range of premium fabrics, prints, and designs, loved by thousands
Kontaktuppgifter
Storbritannien
- info@holsper.com
- holsper.com
4,4
Utmärkt
748 omdömen
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NO RETURNES
I have received their bedding set, when opened the birds on it looked nothing like the image on the website. I have packaged it up and managed to return it. However Holsper sent it back to me saying it was used only because the linen has been open and refolded back. They stated they have found “hairs” on the linen. That is not correct. Perhaps it was cross contaminated with fibbers in their factory when they opened it for inspection. The cover was opened, unused, and repacked back with in 5 minutes.
Under UK law products bought online have 30 day return policy. When asked to explain how they class the returned product as used, and threatening with consumer ombudsmen - they have not replied to my emails. They have been reported.
PS. I am surprised how quickly I got a reply from them to this message as it is on a public domain. As my 3 emails are still being ignored!
BUY AT YOUR OWN RISK AS RETURN WILL NOT BE ACCEPTED!!!!
22 april 2026
Omdöme utan inbjudan
Svar från Holsper
This return was refused because the item was not sent back in a condition that could be accepted as unused. It was returned with hair contamination on it, which is not acceptable for bedding and makes it unsuitable for resale.
To be clear, this was not refused simply because the packaging had been opened or because the item had been refolded. Customers are free to inspect their order. The issue was the condition in which it was returned.
As a bedding company, we have a responsibility to maintain proper hygiene standards for all customers. We will not place returned bedding back into stock when it has clearly not been kept in acceptable condition.
We also returned the item back to you at no extra cost.
Anyone reading this should understand that refusing a return in these circumstances was the responsible thing to do.
Excellent quality to stand the test of time.
I saw the product ads on Facebook and was considering buying a high quality bedding set as I find they stand the test of time compared to cheaper varieties. I was impressed by the reviews and spent a long time debating. In the end I chose the gold leaf set and I am very happy with it. Excellent quality and I love the zip instead of the annoying buttons. Time will tell if it washes well but I suspect it will.
1 april 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Karen,
Thank you for taking the time to share such a thoughtful review. It really means a lot that you chose our gold leaf set after doing your research, and we’re so glad it lived up to your expectations.
We’re confident it will continue to hold up well over time, but if you ever need any care tips or have questions after a few washes, we’re always here to help.
Warm regards,
Holsper Team
Lovely bedding.
Very happy with purchase but was disappointed at not being able to buy extra pillowcases n the same blue as the sheets I bought without having to buy another sheet.
19 april 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Jacqui,
Thank you so much for your kind words, we are really glad you’re enjoying your bedding.
We completely understand how frustrating it can be not finding matching pillowcases separately. Your feedback is very helpful, and we are already looking into expanding our options so you can mix and match more easily in the future.
Warm regards,
Holsper Team
The customer service team was brilliant
The customer service team assisted me greatly in making sure my parcel arrived safely. I had mucked up the delivery instructions - long story - but they dilligently followed up my concerns and the package did arrive safely in the end. I was blown away by their care and attention. The package is for my son. When he comes to collect it, I'll be back on here to tell you what he thinks. Best customer service experience I have ever had.
18 april 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Rosie,
Thank you so much for your kind words from all of us at Holsper.
We’re really happy we could help get everything sorted and make sure your parcel arrived safely, especially after the mix-up with the delivery instructions. Our team always does their best to stay on top of things, so it means a lot to hear that it made a difference to your experience.
It’s especially lovely to know the order is for your son, we hope he absolutely loves it. We’ll be looking forward to your update 😊
Thanks again for such a thoughtful review, it truly means a lot to the whole Holsper team.
Warm regards,
Holsper Team
I love Holsper
I love Holsper and have several items from duvet sets to pillowcases to my most recent purchase, their Cusco blanket, which is fabulous and looks amazing on the sofa in our conservatory - is perfect. Holsper package everything so brilliantly that I keep the wrappings for another day. Ten stars from me every time.
10 april 2026
Omdöme utan inbjudan
Svar från Holsper
Hi,
This honestly made our day, thank you so much for your kind words 😊
We’re so happy to hear how much you’re enjoying your Holsper pieces, especially the Cusco blanket, it’s one of our favourites too and sounds like it looks perfect in your conservatory.
Also, the fact that you keep the packaging is such a lovely touch, we put a lot of care into every order, so that really means a lot.
Ten stars right back to you for being such a wonderful customer ✨
Warm regards,
Holsper
Cheekily offer discounts after you have already paid.
Just ordered, with an extra 2 pillow cases, as they only offer 2 in the set.
Then immediately after you pay, an offer springs up, with what I have just bought, 2 extra pillow cases, but with a £10 discount!
So I've instantly lost £10 for no reason, and they won't tell you that until you're already paid!
Won't be using again. It appears you pay more, the more you order.
And to be fair, if they admit the ploy, and put it right with me, I'd be happy to amend this review accordingly.
3 april 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Paul,
Thank you for your feedback, we’re sorry to hear about your experience.
Our team has looked into your order, and we can see that the additional pillowcases were added as an add-on during the shopping process, meaning they were already in your basket before payment. We’re not able to add items after an order has been completed.
The bedding set itself includes 2 pillowcases, and this is shown on the product page. As you mentioned, you also added an extra 2 pillowcases, which were offered with a £10 discount. This offer is displayed during checkout and visible in the basket before payment, so it isn’t something applied afterwards.
That said, we completely understand your frustration and we’d be very happy to review this further with you. Please feel free to email us at info@holsper.com and our team will assist you directly.
Kind regards,
Holsper
Svar från Holsper
Thank you so much Paul!🤗
Cheap and nasty
This is NOT quality bedding. My Morrisons bedding is better. Just washed it prior to using. Completed all the instructions on the beautifully printed card only to find the cotton was average, I had to iron the product to try and make it square again and get rid of the creases. Couldn’t iron the creases out on a cool iron or with a cloth covering the duvet so went full on hot with steam. I got so fed up with how twisted it was, I just ironed the creases in and decided to use in the spare bedroom. A poor poor purchase.
28 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Maggie,
Thank you for your feedback, and we’re sorry to hear about your experience.
Our bedding is made from 100% Egyptian cotton, which is a completely natural fabric. Unlike synthetic materials, it’s normal for it to crease, especially after the first wash. This is actually a sign of genuine cotton quality rather than a defect.
To get the best results, we recommend removing it promptly from the washing machine, giving it a good shake, and air drying or tumble drying on low. For a smoother finish, ironing should be done while slightly damp using a warm to hot setting with steam, as a cool iron won’t be effective on natural cotton fibers.
With regular use and washing, the fabric will soften significantly and become easier to manage over time.
We want to reassure you that our bedding is carefully produced to a high standard, and we truly believe it offers much more than what a 1-star experience reflects. If you’re open to it, we’d really appreciate the chance to make this right for you.
Warm regards,
Holsper Team
Very comfortable…
Very comfortable. Easy to use. Will buy again. You should too.
27 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Thank you so much for your lovely review, that’s exactly what we aim for.
We truly appreciate your support.
Warm regards,
Holsper Team
Beautiful luxurious bedding.
As soon as I saw the Paradise design I knew my son would love it. It was out of stock at the time, but as soon as it was back in stock I received an email notification and placed an order. As a new customer I benefitted from the discount and the sale offer. My son loves it.
22 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Sally,
Thank you so much for taking the time to share such a lovely review. It truly means a lot to us. It’s always worth the wait when a favourite comes back in stock, so we’re really glad the notification reached you at the right time.
We really appreciate your support and hope this is the first of many orders with us.
Best regards,
Holsper
OK product, bizarrely hostile customer service
As I wasn't sure what the product would be like I ordered during a special offer early in November.
The order turned up, minus a free gift which I chased without much success, and then then I got a bizarre angry email about how I might have gotten a duplicate order that I would have to send back because they had already seen them on ebay and you can't do that.
The actual set is fine. The print is great. The zip closure is good. The cotton used isn't the best; I have 800tc 'soft and silky' from a department store which is more expensive but also much, much softer and has lasted for years even with pets clambering about.
So far it washes ok though they recommend a cooler temperature than you might always want for bedlinen.
The customer service though . . . genuinely some of the most erratic and hostile I have ever experienced. They eventually delivered the free gift *and* a duplicate set . . . to a random building safety contractor, while I was away.
Months later I got a series of increasingly peculiar emails from them. I had definitely gotten a duplicate order . . . but could I check please? I had to tell them about it . . . but it was fine if it had been used, they just wanted to know! They'd like my help . . . but if I didn't help they'd set the delivery agents investigations on me!
(laughable, as we all know no delivery company has ever investigated a single loss, and additionally they had no legal relationship to me)
I tracked down the lost items only to be sent a cut and paste of the standard returns process, including insisting on certain sorts of packing and that I would need to sort out all the admin and take photos for them. When I queried this they changed their mind about the packaging, but failed to address the other issues.
If you need your customers help to fix your mistakes, maybe make things as easy and pleasant as possible.
I won't be buying from them again.
13 november 2025
Omdöme utan inbjudan
Svar från Holsper
Dear Customer,
Thank you for taking the time to share your detailed feedback — we truly appreciate it.
We’re really glad to hear that you were happy with the print and overall look of the set, and that it has been washing well so far. That means a lot to us.
At the same time, we’re genuinely sorry for the experience you’ve described regarding our communication and the duplicate order situation. We’d like to reassure you that it was never our intention to come across as angry or hostile in any way. When the duplicate shipment occurred, it was due to a genuine internal error, and our team reached out with the aim of politely explaining the situation and arranging collection of the extra items.
We always strive to communicate respectfully and professionally, so we’re truly sorry if any of our messages gave a different impression or made you feel uncomfortable — that was certainly not the case nor our intention.
We also sincerely appreciate the effort you made in helping locate the items. We understand that this situation may have felt inconvenient, and we regret if our process added any frustration. Your feedback is very valuable, and we will use it to improve how we handle similar situations in the future, making things clearer and easier for our customers.
Once again, we’re sorry for any inconvenience or negative feeling caused, and we do appreciate your support and understanding more than you might expect.
Kind regards,
Customer Care Team
I don’t normally leave reviews for…
I don’t normally leave reviews for stuff that I’ve purchased from a website but I’ll make an exception for this product. Not the cheapest out there but worth the extra in my opinion. Duvet cover and pillowcases arrived quickly and were beautifully packaged. The quality is exceptional and the ease of changing out the duvet cover is a godsend. The pillows look a lot neater in the new pillow cases. No floppy open end for the enclosed pillow to slide out of. Very pleased with my purchase.
15 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Thank you for taking the time to leave such a thoughtful review, Jeffrey.
We’re truly pleased to hear that the duvet cover set met your expectations.
We put a lot of care into these details, so your feedback means a great deal to our team.
Thank you again for your support and for choosing our bedding.
Best regards,
Holsper
Wonderful product fabulous company
Wonderful product fabulous company
11 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Thank you so so much Jackie for your feedback and support.
Best wishes,
Holsper
Most beautiful sheets
Absolutely adore my new Holsper "Purple Flowers" Egyptian cotton sheets! They are soft, luxurious & beautiful & possibly even better than the last set I got last year (Tucano green). The edges are finished slightly different with material & stitching, making the cover appear longer and looks better (rather than ribbon piping on the Tucano, which has unfortunately frayed over time). While price is a little premium, I would purchase again.
9 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Roxanne,
This was such a lovely review to read, thank you so much for taking the time to share it.
We did slightly change the edge finishing on some of the sets, so it’s great to hear you noticed the difference and like how it looks.
And thank you for mentioning the fraying on the Tucano piping — feedback like this genuinely helps us keep improving the designs.
Hope the new set keeps bringing a little extra joy to bedtime. It really is a beautiful pattern.
Warmly,
Holsper
Absolutely love this company
Absolutely love this company. Originally bought myself a flamingo duvet cover and pillowcases, loved it so much then bought the Tuscan. Loved them so much bought my son the paradise and Tuscan for his new home. They are all beautiful to look at, made really well having a zip opening on the duvet cover makes changing covers so much easier. The cotton is so comfy. When we needed new flat sheets got the matching ones to the duvet covers, the detail of the patterned edges makes me feel like going to bed at a boutique hotel. Will recommend to my friends and family
3 februari 2026
Omdöme utan inbjudan
Svar från Holsper
Thank you so much, Joanne, for such a thoughtful review.
It’s wonderful to hear our designs have found a place in your home and even in your son’s new one as well.
We’re especially pleased the practical details and comfort have made everyday use more enjoyable. Your recommendation truly means a lot to us.
Best wishes,
Holsper
Absolutely love the quality of our…
Absolutely love the quality of our bedding service was very quick
28 februari 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Mrs Quinn!
Thank you for your kind feedback. We're delighted to hear you were pleased with both the product and the prompt service.
Your support means a great deal to us.
Best wishes,
Holsper
5* product
Found the website very easy to order what I wanted. I’m absolutely delighted with my duvet cover set, the material is gorgeous and silky, and very good quality.
20 februari 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Sue,
Thank you so much for your lovely review.
We’re especially happy you’re enjoying the silky feel of the material — that luxurious texture is exactly what we aim for when choosing our fabrics.
Wishing you many comfortable nights ahead, and thank you again for choosing Holsper.
Warm regards,
Holsper
Gorgeous bedding!
Absolutely gorgeous bedding, especially love the ease of the zip close.
2 februari 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Karen,
Thank you so much for your lovely feedback. We’re really happy to hear you love the bedding and that the zip closure made things even easier.
Enjoy your gorgeous new set! ✨
Best regards,
Holsper
Cheap duvet cover with zip
Cheap duvet cover with zip! Bought as a Christmas present by my mum so was out of 'their warranty'. Used once and the zip came off in the wash! They won't exchange and a complete waste of money as now can't be used! Would stick to the white company who would actually take liability in this situation!
Customer service responses are AI generated by one person and very frustrating.
They could of sorted this with a simple exchange and dealt with their manufacturer on the faulty product, rather than now lose a good client who has spent a lot over the years!
2 mars 2026
Omdöme utan inbjudan
Svar från Holsper
Hi Charlotte,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you had an issue with the duvet cover, as this is never the experience we want anyone to have.
After reviewing the case, we can see that the order was originally purchased more than 8 months ago. Our exchange, return, and warranty support period is 6 months from the purchase date. Unfortunately, once this time has passed we are no longer able to process replacements or exchanges, as we cannot determine how the item may have been used, washed, or handled during that extended period, which makes it difficult to identify the cause of the issue.
We would also like to clarify that the enquiry we received was from a third person rather than the original purchaser, which further limited what we were able to access or process within the order system.
We completely understand the disappointment when something does not last as expected, and we truly wish the situation had been brought to our attention earlier so we could have assisted within the support period. Our team always does its best to help customers when issues are reported within that timeframe.
Thank you again for sharing your experience, and we genuinely appreciate every customer who chooses our bedding.
Best regards,
Holsper
Svar från Holsper
Hi Paulina,
Thank you for your lovely feedback. It means a lot to hear that.
We’re really happy it found a place in your home.
All the best,
Holsper
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