LUXE TONES Omdömen 

454
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I ordered a pair of crescent moon and star miss-match dangle earrings on Thursday - they arrived on Saturday morning, beautifully packaged. I knocked off a star as the beads were loose in the net b... Se mer

Betygsatt 3 av 5 stjärnor

Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Se mer

Betygsatt 5 av 5 stjärnor

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Se mer

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Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

454 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(454)

22 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

My necklace came in 6 different pieces…

My necklace came in 6 different pieces all broken it was a total waste of money 😞

24 november 2024
Logotyp för LUXE TONES

Svar från LUXE TONES

Hi Julie

We're so sorry to hear that your necklace was damaged in transit.

We haven’t received any emails or messages from you regarding this issue. If we had, we would have resolved it immediately. We’re sorry your necklace arrived damaged, likely due to handling during transit, which is unfortunately beyond our control. Please contact our customer support team at customercare@luxetones.com so we can confirm your details and send you a replacement right away.

Kind regards

Luxe Tones Customer Service

Betygsatt 5 av 5 stjärnor

Gorgeous item

Gorgeous item, beautifully packaged. This was my first order & I will definitely be using Luxe Tones again for myself & for gifts for friends & family.

Thank you!

Jill x

26 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great items!

From start to finish the process was simple and easy. Postage was reasonable. Quick delivery. And the item itself ... oh, JOY 😃! Could not be happier. Colour is amazing. Fit was easy to do. Quality stood out a mile! Happy days ...

26 oktober 2024
Betygsatt 5 av 5 stjärnor

Bracelet

Loved my puma head bracelet good quality and fast delivery. Good company.

14 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service!

I received my first order from this company and l am delighted! The panther cuff bracelet is beautiful, nice quality and arrived very quickly. It was well packaged for safe arrival and gift wrapped in a velvet pouch. No hesitation to buy here again. Thank you ❤️

28 juli 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Pretty jewellery but it barely lasts…

Pretty jewellery but it barely lasts and their online form never seems to work!
I ordered 3 different bits - 2 pairs of earrings and an anklet for Christmas. One pair of earrings is yet to be worn and I’m worried now!
The other earrings I was putting in and the clasp broke in my hand, they sent a replacement. So far they’re ok but not worn much and I feel like the second I try to wear them it’s just going to break again!
The anklet was broken on arrival, they sent another after some communication problems which took some time, and the first time I then wore it it broke! Literally just fell off my ankle mid wear! I contacted a minimum of 3 times via their online contact form and got no response - I eventually realised I could contact via instagram and did that where they then refunded me pretty swiftly but there seems to be huge communication issues with forms not working or being able to reply to emails! The jewellery also doesn’t seem to last which is a shame as it’s very pretty.

21 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I bought my friend a pair of earrings…

I bought my friend a pair of earrings for her birthday. A month later she told me that the clasps were not working properly so she couldn't wear them. I emailed Luxe Tones and they responded almost immediately. A new pair were sent out and the customer service was exactly how it should be! Well done 👏

7 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very bad experience this company

Very bad experience this company. Received a necklace, wore it for two days and it broke. Contacted company, it took 5 days for them to respond… when they did I was offered a 25% discount on a further order. Contacted them again and had no response so far. The necklace was not fit for purpose so I expected to receive a refund.

4 juni 2024
Omdöme utan inbjudan
Logotyp för LUXE TONES

Svar från LUXE TONES

Hi Shelley,

As we explained to you in our email. Our delicate jewellery is designed for reasonable wear and regrettably wearing the necklace in bed where it would be twisted and pulled cannot be considered reasonable. The Gaia necklace is one of our bestsellers and we have not had any issues with it when worn as intended.

Kind regards

The Customer Service Team

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