I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... Se mer
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PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even whe... Se mer
Företaget har svarat
good and soft material. good Price . nice jacket. I Love it
3,2
Medel
31 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Betrug
Die Regenjacke passt nicht und ich darf sie nicht zurückgeben, obwohl ich in der rechtlichen Frist liege. Was für eine Frechheit. Ich würde nie wieder dort bestellen.
22 april 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
Thank you so much for your lovely review!
We’re delighted to hear you’re happy with our amazing quality and fast service.
Your satisfaction means everything to us, and we look forward to serving you again soon.
Best regards,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your wonderful review. We are thrilled to hear that you feel our puffer jacket is worth every penny and that you love its gorgeous look.
Your satisfaction is our greatest reward, and we hope you enjoy wearing it for a long time.
Best regards,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for taking the time to share your feedback.
We are delighted to hear that our PUFFIT coat brings you effortless chic and cozy comfort. It means a great deal to us that you love your purchase.
We truly appreciate your support and hope you enjoy wearing it every day.
Best regards,
PUFFIT Customer Support Team
Horrendous customer service and awful…
Horrendous customer service and awful returns policy. I would strongly strongly recommend anyone buying anything from this brand!
20 april 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your fantastic 10/10 review!
We truly appreciate your recognition of our premium quality and great service. Your satisfaction is our greatest motivation.
We look forward to serving you again soon!
Sincerely,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your lovely review!
We’re so happy to hear our jacket is soft, lightweight and warm—your love for it means everything to us.
Thank you for your support, and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your thoughtful review! We truly appreciate your compliment on our impeccable craftsmanship. It encourages us to keep refining every detail. Thank you for your high recommendation—we look forward to serving you again.
Sincerely,
PUFFIT Customer Support Team
AVOID IF YOU DON'T WANT THE HASSLE
I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company.
I purchased a coat for my daughter which never arrived, i paid extra for express shipping. Communication from the company was either non-existent or completely unhelpful, leaving me chasing updates with no clear answers.
Thankfully, I paid via PayPal and had to open a dispute. After going through the process, PayPal ruled in my favour and I’ve now been issued a full refund — which says a lot about how this situation was handled.
It’s incredibly frustrating and stressful when you’re left out of pocket and without the item you paid for, especially when it’s for your child.
I wouldn’t trust this company again and would urge others to be very cautious before placing an order.
Avoid if you don’t want the hassle.
30 mars 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We are extremely sorry to hear about your terrible experience and sincerely apologize for the distress and inconvenience this has caused you and your daughter.
Your feedback is deeply concerning to us, and we will immediately investigate what went wrong with the shipment and our support process to prevent this from happening to any other customer.
We are glad to hear PayPal has assisted with a full refund. If you require any further assistance or wish to give us the chance to make this right, please feel free to contact our support team directly.
We truly value your trust and are truly sorry we failed to meet your expectations.
Sincerely,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you so much for your wonderful feedback!
We're thrilled you love PUFFIT and appreciate your recognition of our amazing quality.
Your support means a lot to us and we look forward to serving you again soon.
Sincerely,
PUFFIT Customer Support Team
Svar från Puffit
Dear Customer,
Thank you for your kind review!
We're so glad our jackets kept you comfortable and warm all winter long
Your satisfaction is our greatest motivation, and we look forward to serving you again.
Sincerely,
PUFFIT Customer Support Team
Scam
Scam. No information on website suggesting items shipped from china. Waiting weeks for order. No communication.
17 mars 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
I received my coat but could not get a refund
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smaller size.This is disgusting that you can't return the item on it not being too big.I ordered my normal size .It also cost £60 .Company's like this should be stopped.
22 mars 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
The zip broke off the jacket and was…
The zip broke off the jacket and was told could not return over the 30 days very dissapponted i have other puffit coats and it has put me off buying again
2 februari 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Zip broke after a few wears along the…
Zip broke after a few wears along the front of jacket but because it was outside 30days no return or replacement possible. Extremely poor customer service!
12 februari 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
DON'T WASTE YOUR MONEY
DON'T WASTE YOUR MONEY. Your typical cheap China coats, fine. HOWEVER THEY DON'T DO RETURNS AND THEIR CUSTOMER SERVICE IS TERRIBLE. I wish I could triple size those words.
I bought some coats, followed sizing recommendations - read a million reviews - read their return policy and somehow the ones I got were giant and I'm not small person. When I went to return them the day after I got them - they denied it and then when I asked why - all they said in their email was - we don't do returns. That's it!
It's basically like a scam, you can't even leave review on their website only on trust pilot and they don't do returns for online clothing sales, that's insane. Plus if you DON'T DO RETURNS - why do you have a return policy listed on your website!!!!!!!!! Makes it feel super sceezy,
9 februari 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Nice Jackets
Customer were prompt and rectified situation.
Jacket was good quality
30 januari 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
Thank you so much for your kind feedback and positive recognition! 😊
We’re glad our team could respond promptly and resolve the matter for you, and we’re delighted that you’re satisfied with the quality of the jackets.
Your support means a lot to us. We will keep maintaining high-quality products and thoughtful customer service for every purchase.
Wish you a wonderful day!
Sincerely,
Puffit Customer Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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