I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... Se mer
Företaget har svarat
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even whe... Se mer
Företaget har svarat
good and soft material. good Price . nice jacket. I Love it
3,2
Medel
31 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Man kann bei dem Retourenprozess normal…
Man kann bei dem Retourenprozess normal auswählen, dass die Jacke beispielsweise entweder zu groß oder zu klein ist. Dann stellt man eine Retourenanfrage. Diese wird abgelehnt! Eine Rücksendung ist nicht erlaubt, obwohl es anders beim Kauf steht. Betrug!
15 januari 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Ordered from this company and have had…
Ordered from this company and have had the worst experience. I ordered two items and they were sent in two separate packages. I did not receive my second item. I reached out to customer service department and they rudely told me it was delivered and there was nothing they could do. I let them know that nothing had been delivered and they send me a picture of my mailbox yet the notification mentioned it was left at my door. Why would the delivery driver show a mailbox if they have no access to it? My package is was not delivered and they refuse to offer a solution. Now I’m out of $50. Do not order from them, they do not care about customers.
6 januari 2026
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Nach 1 Woche 2 Jacken kaputt
Nach 1 Woche Tragezeit ist der Gummizug von 2 den selben Jacken in versch. Farben kaputt gegangen. Total schlechte Qualität. Würde nie wieder dort kaufen.
23 december 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Do not recommend
Do not recommend. Website states ‘easy returns’ which is not the case.
I reported that the jacket is a completely different colour to the website which it is but they will not refund.
13 november 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Didn't receive my hat from.pink bag…
Didn't receive my hat from.pink bag givaway really sad 😞 wasn't shipped so cancelled
23 oktober 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible
Terrible, do not order!! The coat has lost any padding in the neck in less than a week of wearing. The email address is undeliverable and I can not contact for a refund. Looking at these reviews I wouldn’t get one anyway. Cheap rubbish, stay clear.
14 oktober 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Awful company delivered to wrong adress…
Awful company delivered to wrong adress as you can see on the GPS delivery and will not refund or replace item rip off company ! Im now and fair bit out of pocket for something iv not received i have already provided my order number on trustpilot and several times through other means iv since done a charge back from my bank
22 juni 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
If could give minus I would
If could give minus I would. The worst customer experience I’ve ever received. They are rude and very unhelpful and extremely unprofessional. Return two jackets and they are refusing to give me a refund, Will never buy from them again. 😡😡😡
7 februari 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
PUFFIT Do NOT refund of exchange…
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even when they breach their own contract of failed delivery. Breaching consumer laws. **DO NOT PURCHASE FROM THIS WEBSITE***
4 januari 2025
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible customer service
Terrible customer service, they refused to exchange for size and basically told me 'tough luck'.
19 november 2024
Omdöme utan inbjudan
Svar från Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.