LUXE TONES Omdömen 

454
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I ordered a pair of crescent moon and star miss-match dangle earrings on Thursday - they arrived on Saturday morning, beautifully packaged. I knocked off a star as the beads were loose in the net b... Se mer

Betygsatt 3 av 5 stjärnor

Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Se mer

Betygsatt 5 av 5 stjärnor

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Se mer

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Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

454 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(454)

22 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

At last an on.line company that keeps it despatch time

I have used this Company once before, so when 10 days ago I had to succumb to a virus that's in the vicinity and I had a special gift needed, and unable to go shop I turned to them.
Within 4 days of order a really pretty necklace, arrived, securely wrapped and nicely presented, all I need to do is to put it in a pretty little gift bag. NO. It didn't cost an arm and a leg. Will definitely be using them again.

3 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful jewellery items Recently…

Beautiful jewellery items Recently ordered the Gaia necklace and I love it! I love how it looks and fits in my neck and how eye catching it is. It’s better than expected and the quality is fabulous. Will recommend to family and friends

27 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The company address is fake

The address for the company in London is not legit. I don’t think they are really a uk based company. The address given is for meeting rooms to rent in Covent Garden.

20 juni 2025
Omdöme utan inbjudan
Logotyp för LUXE TONES

Svar från LUXE TONES

We are a proudly owned British company based in Gloucester, not London. Our Gloucester address is clearly listed on our website and is publicly available via Companies House. The London address is simply a meeting space we use occasionally.We hope this clears up any confusion.

As a small business, reviews like this, especially when they contain incorrect information can have a serious impact on us. We kindly ask if you would consider removing or updating your review now that you have the correct information.

Kind regards

Luxe Tones Customer Service

Betygsatt 5 av 5 stjärnor

Great jewellery and customer service 😀


This is the second time I have bought jewellery from here. Last summer I bought 2 pairs of earrings they are beautiful and still have not tarnished and I’ve worn them loads. This year I bought a necklace that was lovely but unfortunately the clasp broke the first time I wore it. However Chris @customer services was very helpful offered me a solution and sorted it straight away thank you would dedicate buy from here again

10 maj 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Gold plating wears off quick

I bought the gold plated quartz heart necklace at the end of January and the gold plating has worn off the heart already. Less than 3 months. I was very careful and never wore it in the shower, or to bed. I don’t use body lotion or perfume as I am sensitive to it. The plating hasn’t worn off the necklace chain, just from around the heart charm.
The prices are low but products don’t last long. It looks silly now with gold necklace and silver heart so can’t wear anymore. Shame as I had loads of compliments when it was new.

6 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely leopard earrings

I ordered the leopard earrings which I LOVE but the butterfly at the back was loose. I emailed the company and received a new pair within days. Chris was so accommodating, brilliant customer service. Will definitely use this company again.

1 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing customer service one item…

Amazing customer service one item arrived broken I contacted on the Saturday and I had my replacement by the Tuesday and this was between the Xmas and new year period absolutely outstanding customer

26 december 2024
Logotyp för LUXE TONES

Svar från LUXE TONES

Hi Jade

Thank you so much for taking the time to leave us such an incredibly lovely review!

Best wishes

Luxe Tones Customer Service

Betygsatt 1 av 5 stjärnor

Absolute rip off

Absolute rip off. Plastic rubbish. I've kept the earrings as they are what I wanted to look at but the quality is dreadful. Pat Butcher would be appalled.

24 november 2024
Logotyp för LUXE TONES

Svar från LUXE TONES

Dear Helen

Thank you for your feedback. We’re sorry to hear that you’re not satisfied with your purchase. However, we’d like to clarify that our rhinestone earrings are not made of plastic.

We take great pride in our styles and the positive feedback we typically receive from our customers. If you believe there may have been an issue with your specific pair, we’d be happy to investigate further or offer assistance to resolve this matter. Please feel free to reach out to our customer support team directly.

We value all our customers’ opinions and appreciate the opportunity to improve where needed. Thank you again for bringing this to our attention.

Kind regards,

Luxe Tones Customer Service

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