I ordered a pair of crescent moon and star miss-match dangle earrings on Thursday - they arrived on Saturday morning, beautifully packaged. I knocked off a star as the beads were loose in the net b... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now... Se mer
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Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Se mer
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Se mer
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Företagsinformation
Skrivet av företaget
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Kontaktuppgifter
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, Storbritannien
- info@luxetones.com
- luxetones.com
4,2
Bra
454 omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very flimsy cheap jewellery
Very flimsy cheap jewellery. Stone fell out the ring on arrival . Very over priced better quality coming from primark and shein at a fraction of the price . Avoid
6 maj 2024
Omdöme utan inbjudan
Service was good
Service was good, delivered swiftly and presented well, but sadly the ring was not well made. Quite light and flimsy. I feel the stone may come out quite soon?
24 april 2024
Very disappointed huge errings
Very disappointed huge errings , and look very cheap because of the size !
25 mars 2024
I’m loving the style but am also a…
I’m loving the style but am also a little disappointed at the size of them
25 mars 2024
I bought the Evangalina Green Feather…
I bought the Evangalina Green Feather drop earrings and they are absolutely beautiful!!…..well made, lovely quality and go with my dress perfectly!!
Customer service superb and delivery amazingly fast…..very happy….😊
21 mars 2024
Omdöme utan inbjudan
Lovely jewellery
Lovely jewellery, great value for money, easy to order and no issues at all with delivery.
22 februari 2024
Omdöme utan inbjudan
Brilliant online experience
My experience with Luxe Tones was absolutely excellent. Chris was extremely helpful, I was very impressed with their customer service.
The jewellery is gorgeous and they have a huge range at very realistic prices.
I highly recommend Luxe Tones and wouldn't hesitate to give them a higher rating of 5* if I could.
24 februari 2024
Omdöme utan inbjudan
Overpriced and terrible quality
Overpriced and terrible quality. Ordered 2 types of earrings. Both earring clasps broke at first wear. Really flimsy metal. Asked for a refund a month ago and was promised one. Still waiting….
19 februari 2024
Omdöme utan inbjudan
Svar från LUXE TONES
Hi Zoe,
You emailed us 6 months after placing your order to tell us you were unhappy with your order.
Despite this being outside of our returns window, we still tried to refund this for you, as customer satisfaction is extremely important to us.
However, as we explained to you, we were unable to refund you as you'd paid via Paypal and it was outside of their refund window, so you would need to contact Paypal directly.
Kind regards
Luxe Tones
Very impressed!!
Very impressed!!! Love the quality...Well worth giving Luxe Tones a try.
26 januari 2024
Great products and fab company
25 januari 2024
Disappointed
Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now just look insipid. Disappointed as sent email with photos ..no reply. Thought better of this company
Footnote
Company have professionally and swiftly dealt with issue.
13 januari 2024
Omdöme utan inbjudan
Svar från LUXE TONES
Hey Rebecca,
We are so sorry about the issue with your earrings.
I have just taken a look at our customer service email inbox and cannot see any emails from you. Please be assured we take customer satisfaction extremely seriously, as a small business.
We would like to rectify this for you immediately. We have emailed you via our info@luxetones.com email, please could you check and reply?
Kind regards
Luxe Tones
Beautiful earrings and perfect service.
I ordered two beautiful pairs of earrings which arrived beautifully packaged and quickly. Unfortunately one pair had got damaged during delivery. I contacted customer service who got back to me almost instantly and sent me a replacement pair which also arrived super quickly. Both pairs are stunning and the customer service was perfect so I will definitely be ordering more from them in the future. Thanks Luxe Tones ❤️
30 december 2023
Omdöme utan inbjudan
The earrings were just like the…
The earrings were just like the picture, and really pretty. Arrived when they said they would, and good communication.
25 december 2023
DELIGHTED WITH MY PURCHASES MAXINE…
DELIGHTED WITH MY PURCHASES MAXINE MCINTYRE
i ordered two pearl necklaces as Xmas presents, I loved so much I ordered for myself The delivery was quick and the presentation packaging was so lovely too. I look forward to ordering more in the future.
26 december 2023
Prompt delivery well packaged
25 december 2023
Stone fell out of earring after 4 wears
The earrings I bought lasted 4 wears (over 6weeks) then the stone in the middle fell out. I knew they were cheap but I had still hoped for more than this.
The website itself is nice (lots of lovely things to be tempted by), ordering was easy and delivery was prompt but I guess you get what you pay for - low quality.
3 augusti 2023
Great products
12 december 2023
Omdöme utan inbjudan
Luxe tones earrings
Have brought a few items bracelet and mostly earrings they are all good quality and good designs I’m happy with everything
14 december 2023
Omdöme utan inbjudan
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