Saw their great website. Looked legit with the 60 day guarantee. Don't be fooled. Do NOT buy from them. They took my payment and received no product, no tracking number. A generic email was sent when... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Min, tolong menangkan saya! Saya udah lelah bangun pagi dengan drama leher kaku dan kepala pusing gara-gara bantal di rumah udah sekeras batu kali. 😭 Kayaknya cuma cloud pillow dari Lumuwala yang bis... Se mer
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I’ve been using the Lumuwala Cloud Pillow for a while now, and it’s honestly one of the most comfortable pillows I’ve tried. It feels soft and plush while still giving good neck support, especially fo... Se mer
Företaget har svarat
I’ve tried this neck pillow and what I can tell you the best part (besides being so comfortable) is it makes you feel cool all night long. Im in menopause and I have sleep apnea. Using this pillow hel... Se mer
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Företagsinformation
Skrivet av företaget
Lumuwala is a small, women-owned bedding brand built around one stubborn belief: the things you sleep on every night should feel as good as anything else you own. We started Lumuwala because we couldn't find pillows and comforters that were genuinely soft, properly cooling, and didn't cost what a weekend away does — so we made them ourselves. Today we're best known for our Cloud Pillow — a soft, breathable, cooling pillow designed for people who run hot at night. We also make sheets, comforters, and a small lineup of bedding essentials, all chosen because we'd actually want them on our own beds. Behind Lumuwala there are just a handful of us. We pack orders by hand, write our customer support replies ourselves, and answer to every email personally. We grew faster than we planned for over the past few months, and our communication during that stretch wasn't where we wanted it to be. We've apologized to the customers it affected directly, and we've rebuilt the entire side of the business that handles email and shipping updates so it doesn't happen again. If you've ordered from us and something isn't right, please write to us at support@lumuwala.com. A real person — usually Samantha — will read it and reply, often within a few hours. We care a lot about getting this right. Thank you for considering Lumuwala 💜
Kontaktuppgifter
30 N Gould St Ste R, 82801, Sheridan, USA
- +1 (833) 420-8822
- support@lumuwala.com
- lumuwala.com
3,9
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74 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Feels like sleeping on cloud 😍 Amaizing
Love this company.
Pilow sleep feels like sleeping on cloud 😍 Amaizing
22 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Tamara, awww thank you so much, this honestly made us beam 😍 Sleeping on a cloud is literally the feeling we were chasing when we designed the pillow, so reading those exact words back to us is the best kind of full circle moment. Thank you for loving what we do, it means the world. If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Love!
I love Lumuwala and I highly recommend them! Their products are top tier and their pillows make such a difference in how I am sleeping! My neck and back feel so much better upon waking, which makes life so much better! No more neck/back pain!
22 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Andrew, oh wow, thank you so much for this, it genuinely got us emotional. Neck and back pain has such a quiet way of taking over your mornings, and reading that you're actually waking up feeling so much better and that life just feels easier because of it, honestly there's no review better than that. This is exactly why we started Lumuwala in the first place. Wishing you many more pain free mornings ahead ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Yessssss
What stood out most is that The Cloud Pillow has the cooling technology!! I struggle with feeling hot throughout the night so this feature is amazing. I also love how it adapts to how I naturally sleep. Overall great product. I'm so intrigued.
22 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Shaina, thank you so much for taking the time to share this, you don't even know how much we love hearing this. The cooling technology was honestly one of the features we spent the longest perfecting, because waking up hot in the middle of the night is one of those small things that quietly ruins your sleep. So reading that it's actually making a difference for you is such a win. And the fact that it adapts to how you naturally sleep is exactly what we hoped people would feel ☁️ Hope you fall even more in love with it the longer you use it. If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Cant wait to try it out
Cant wait to try it out, havent been able to find a suitable pillow in a long time.
22 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Bailey, oh we feel this so much. Finding a pillow that actually works for you can honestly feel like an endless search, so the fact that you trusted us with this one means so much. We genuinely hope it ends up being the one for you, please let us know how it feels once you've slept on it for a few nights ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
I’ve been using my Lumuwala pillow for…comfort
I’ve been using my Lumuwala pillow for a little while now and honestly it’s made a noticeable difference in my sleep quality. I’ve struggled on and off with neck and upper back tension, especially after long work days, and this pillow has felt much more supportive compared to others I’ve tried before. It has a really comfortable balance where it feels soft at first but still gives enough support throughout the night.
One thing I noticed pretty quickly was that I wasn’t waking up as stiff in the mornings, and I’ve been sleeping more consistently through the night. The material also feels really high quality and stays comfortable no matter what sleeping position I end up in.
I was a bit skeptical at first because there are so many sleep products online, but this one actually lived up to the hype for me. Overall I’m really happy with it and would definitely recommend it to anyone looking for better sleep or relief from neck and shoulder tension.
21 april 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Tony, honestly, thank you so much for taking the time to write this out in such detail, we read every word and it genuinely means a lot. Long work days have such a sneaky way of building up tension in your neck and upper back, so reading that you're waking up less stiff and sleeping more consistently is exactly the kind of message that reminds us why we do what we do. That balance between soft at first but still supportive through the night is the exact tension we were trying to solve, and it makes us so happy to know it landed for you. We totally hear you on the skepticism too, the market is flooded, and your trust really doesn't go unnoticed ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
The Perfect Pillow
The neck support is perfection for a back sleeper! But my husband, a side sleeper, steals in whenever he gets the chance - we will definitely be switching all our pillows!
20 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Ramona, ahhh this made us laugh out loud, the pillow steal is so real! Honestly though, the fact that it's working for both you as a back sleeper and your husband as a side sleeper is exactly what we hoped for when we designed it, because that universal comfort thing is so hard to nail. So happy you're thinking of switching all your pillows over, can't think of a sweeter compliment than that ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Pure Cloud
Seriously as soft as a cloud! If you have ever wanted to lay your head on a big fluffy cloud this pillow is your abswer.I am a side sleeper and this is the absolutely Perfect pillow. Supports your neck but also so.soft. 10/10 would recommend!
21 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Jennifer, oh you have no idea how much we needed to read this today, thank you! Big fluffy cloud is honestly the exact vibe we kept saying out loud while we were designing it, so reading those same words back from you is the best kind of full circle moment. And as a side sleeper having that mix of softness with actual neck support is the whole reason we obsessed over the design the way we did. A 10/10 from you really does mean everything ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Cooling and comfy pillow
I’ve tried this neck pillow and what I can tell you the best part (besides being so comfortable) is it makes you feel cool all night long. Im in menopause and I have sleep apnea. Using this pillow helps my neck feel comfortable while wearing my cpap mask. Unlike a regular pillow it feels like your sleeping on a fluff cloud
4 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Allene, thank you so much for sharing this with us, it genuinely means a lot. Sleep can already feel like a battle when you're navigating menopause and sleep apnea on top of it, so the idea that the pillow is helping your neck feel comfortable while you wear your CPAP mask, and keeping you cool through the night, is honestly such a meaningful thing for us to hear. Comfort and cool nights are exactly what we set out to give people, and you describing it as a fluff cloud might be our new favourite review line ever ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Good quality and affordable price💜💜💜
22 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Abhi, thank you so much, this honestly made our day 💜💜💜 Good quality at a fair price was always the brief we set ourselves from day one, because comfort really shouldn't have to come at a crazy cost. So happy you feel like we hit that balance. If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
This pillow is GAME CHANGER!!
This pillow is GAME CHANGER!!! It has helped my back and neck pain SO much I’m actually waking up able to move. I need another and I’ll be sleeping comfortably! My spine is literally S shaped because of scoliosis and if I don’t use a good pillow, I can’t sleep and wake up in the worst pain of my life. This is the best pillow I’ve ever used hands down. I can’t recommend it enough!
7 mars 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Kyle, oh wow, reading this honestly stopped us in our tracks. Living with scoliosis and the kind of pain that decides how your whole day is going to go is no small thing, so the idea that you're actually waking up able to move feels huge, and we're so grateful you trusted us with something this personal. Best pillow you've ever used is the kind of sentence we'll be holding onto for a long time. And yes, definitely grab another one, you deserve nothing less than the comfiest sleep going forward ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
I have heard good reviews abouts that…
I have heard good reviews abouts that it reduce stiffness neck tiredness and you have peacefull sleep
21 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Luxe, thank you so much for this, we really appreciate you choosing to give us a try based on what you'd heard. Less stiffness, less neck tiredness and peaceful sleep are honestly the three things we set out to give people from the very beginning, so we genuinely can't wait for you to feel it for yourself. Hope it lives up to everything you've heard and more ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Perfect for neck support and felt like…
Perfect for neck support and felt like sleeping on a natural cloud like pillow.
21 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Kristen, thank you so much for this, it honestly made our day. Perfect for neck support is exactly the phrase we were chasing when we designed this, because that mix of proper structure with the softness of a natural cloud-like feel is so tricky to get right. So happy it landed for you that way ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
The best place to go for Soft pillows…
The best place to go for Soft pillows Just go my Birthday Pillows here and they are absolutely amazing, so comfortable, soft and cool .
20 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Laura, first of all, happy birthday for whenever it was, what a beautiful little gift to yourself! Reading that they're soft, comfortable and cool all at once is honestly everything we hoped people would feel, that combination was the whole brief from the very start. Wishing you so many cosy, restful nights ahead in your new pillows ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
I think their products are so comfy!
21 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Taylor, awww thank you so much, this little message honestly made us smile! So comfy is exactly the energy we want every Lumuwala product to give off, so reading it back from you is the sweetest. Thank you for taking the time to leave this 💜 If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Beautiful products
Beautiful products, looks so cozy and comfortable. I like it .
21 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Indira, thank you so much for this, we really appreciate it. We put a lot of love into making the products feel as beautiful as they are comfortable, so reading that they look as cozy as they feel is honestly such a lovely thing to hear ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
These pillows are so comfortable my…
These pillows are so comfortable my neck feels so much better since we got these they don't go flat like other pillows
1 april 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Melissa, oh this just made our day, thank you! That moment when you realise your neck actually feels better in the mornings is such a quiet win, and we're so happy you're feeling it too. And the not going flat part, that was honestly one of the biggest things we wanted to solve when we were designing, because nobody should be replacing pillows every six months. So glad these are holding up the way they should ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
This has helped my sleep in a big way…
This has helped my sleep in a big way as perimenopausal sleep is very difficult. But this is so comfortable and supports my neck and this has a knock on effect of easing my posture too. Highly recommended for a perfect nights sleep.
20 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Leah, thank you so much for sharing this, it really does mean a lot. Perimenopausal sleep is one of those things people don't talk about nearly enough, and it can quietly take so much out of you, so knowing the pillow is genuinely helping you feel more comfortable and supporting your neck (and even helping your posture as a knock on, wow) is honestly such a meaningful thing to read. Sending you so many cool, restful, properly recharging nights ahead ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Wonderful product
21 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Lynn, ahh thank you so much, short and sweet but it honestly made our day! So happy you're enjoying it ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
This pillow SAVED my neck and back…
This pillow SAVED my neck and back pain. I’m a side sleeper whose been struggling to find the perfect pillow, until now. The pillow isn’t too soft or too hard which I also love.
20 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Annabelle, ahhh thank you so much for this! Side sleepers go through it trying to find the right pillow, we really do feel that journey. The not too soft and not too firm balance was honestly the thing we spent the most time tweaking in design, so reading that it's exactly what worked for you is the best compliment ever ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
Superior quality
Superior quality! Better nights rest and amazing comfort would recommend this to friends and family for sure !
20 maj 2026
Omdöme utan inbjudan
Svar från Lumuwala
Hi Krystal, thank you so much, this honestly made our morning! Better nights rest and amazing comfort is genuinely the entire mission summed up in one sentence, so reading that from you is everything. And the fact that you'd recommend us to friends and family means more than you know ☁️ If you ever need anything at all, please don't hesitate to reach out to us at support@lumuwala.com, we'd love to hear from you again.
Samantha Lumuwala
Customer Care Team 💜
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