The representative did well as been timely in the response to my questions. I do not know whether the information went beyond her to the upper level levels about the shipping routes being so convo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you so much for having customer service that is so incredibly prompt and courteous with their reply, ON A SUNDAY!! I never expected to hear from someone until Monday and although it was NOT an u... Se mer
Företaget har svarat
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... Se mer
Företaget har svarat
I was so confused as to how I kept getting more of a product I rely on but have too much of. Enter Sandy. She somehow helped get my products in order and presented a time out period of recovery thus... Se mer
Företagsinformation
Skrivet av företaget
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Kontaktuppgifter
4,8
Utmärkt
163 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy return experience.
I discovered that the supplements I had started a subscription on made me very sick. I received my next delivery promptly, same as the first one, because I forgot to cancel the subscription. Charles and his company were very easy to deal with and solved my problem promptly and kindly. I will continue to use this service because this company is very easy to do business with.
31 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for sharing this — we're glad Charles was able to help sort things out quickly and kindly. We really appreciate your continued trust in us!
Prompt refund after 2-3 emails…
Prompt refund after 2-3 emails w/tracking information provided by customer
31 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Hi Ellen, thank you for your patience and for sending over the tracking details. We can confirm your refund has been processed and issued to your original payment method. Please let us know if you have any questions!
I appreciate your quick response.
2 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! We're always glad to help — appreciate you taking the time to let us know.
Svar från lumanutrition.com
Thank you, Melanie! Glad we could get that sorted for you right away — appreciate you letting us know!
I had an issue with a shipment I…
I had an issue with a shipment I notified them of the problem and they took care of it the very next day. That is what I call customer service.
31 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Rawleigh! That's exactly the kind of service we aim for — glad we could get that shipment issue sorted quickly for you. We appreciate you taking the time to share this!
Rapid replies and very helpful
Rapid replies and very helpful. Answered all my questions.
30 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for the kind words! We're really glad our team could answer everything quickly and thoroughly. We'll be sure to pass this feedback along — it means a lot to us. If anything else comes up, we're always here to help!
Well I just looked into citrus…
Well I just looked into citrus bergamot,
Couldn't order until next week, I asked if I could still get the discount and was surprised to actually get a response, which was yes! So I'll be ordering soon!
This was around 8-28-26
28 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thanks for the kind words! Glad we could make that discount work for you on the Citrus Bergamot — enjoy your order when it arrives! 🍊
Immediate responses to each of my…
Immediate responses to each of my texts, on a Saturday no less and hours different time zone.
Carefully explained to me the issue, which evidenced they had diligently listened to my concern to begin with.
I couldn’t have more pleased and will be buying all future supplements from LumaNutrition due to mission statement, quality control, good ingredients and outstanding customer service.
29 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for this — it truly means a lot! We're glad our team could be there for you right away, even on a weekend, and that we could get to the bottom of your concern properly. Comments like this remind us why we care so much about quality and service. We're honored to have earned your trust for future orders, and we look forward to continuing to take great care of you!
Luma customer service is the best I’ve…
Luma customer service is the best I’ve ever found in a supplement company,
30 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Wow, thank you — that means the world to us! Being the best you've found in the supplement space is exactly what we strive for every day. We're so grateful for your trust and support!
Svar från lumanutrition.com
Thank you, Donna! We're so glad we could get this settled and that you're happy with the outcome. That's always our goal — we appreciate you taking the time to let us know!
Jenny was amazing
Jenny was amazing. Very knowledgeable on how to fix my problem right away. With a beautiful attitude. It was such a privilege to have ran into her to help me. Thanks
26 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much, Rafael! We're thrilled to hear Jenny took such great care of you — her knowledge and attitude are exactly what we strive for on our team. I'll be sure to pass this along to her; feedback like this really makes her day. Thanks for taking the time to share it!
Healthy and happy life style for all
A company of kindness and caring about there clients. Respect and a great products as well. Good timely response to their customers needs.
28 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Valerie! Kindness, respect, and taking care of our customers are at the heart of what we do — so this means a great deal to us. We're so glad that comes through in your experience, and we appreciate you sharing it!
I appreciate the call after I sent an…
I appreciate the call after I sent an email, clarifying my previous order!
27 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Lisa! We always want to make sure things are crystal clear, so we're glad the follow-up call helped sort out your order. Appreciate you letting us know!
It has been a pleasure dealing with…
It has been a pleasure dealing with Luma. Very prompt reply, very caring and professional. Just keep doing what you’re doing! It’s perfect
I truly appreciate it, because I really want to support the veterans. I am thankful for the services they provide.
Kind regress
29 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much, Helene — this really warms our hearts! We're so glad our responsiveness and care have made your experience a great one. And thank you for supporting the mission behind what we do; knowing that resonates with you means a lot to our whole team. We'll keep doing our best for you!
Great customer service!
28 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Lisa! We really appreciate you taking the time to say so!
good communication fast and informed
good communication fast and informed
27 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, George! Fast, informed communication is exactly what we aim for — glad it came through for you!
Easy to proceed with add'l confidence…
Easy to proceed with add'l confidence from owner.
27 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, K! We're glad the extra reassurance made the process easier — appreciate you sharing your experience!
I got my order very quickly and had a…
I got my order very quickly and had a question that was answered same day and taken care of the same day. Thank you and will be ordering for life because your heart trio has helped me so much.
26 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for this, Joan! Fast shipping and same-day answers are what we always aim for, so it's great to hear that was your experience. And honestly, hearing that Heart Trio has made a real difference for you is the best part of our day — that's exactly why we do this. Thank you for sticking with us, we're so glad to have you as part of the Luma family!
You all never fail me
You all never fail me. No matter the issue, you fix it.Thanks.
25 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much! We're always happy to help, and we're glad we could get things sorted out for you. We truly appreciate your continued trust and support!
I was very happily surprised by the…
I was very happily surprised by the excellent and fast response to my inquiry! I was expecting to wait a few days and an answer like it my request could not be accomplished.
SURPRISE!!! Fast response and immediate credit to my purchase! Thank you.
26 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for sharing! We're glad we could surprise you with a quick response and get everything taken care of right away. We truly appreciate your support!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.