The representative did well as been timely in the response to my questions. I do not know whether the information went beyond her to the upper level levels about the shipping routes being so convo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you so much for having customer service that is so incredibly prompt and courteous with their reply, ON A SUNDAY!! I never expected to hear from someone until Monday and although it was NOT an u... Se mer
Företaget har svarat
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... Se mer
Företaget har svarat
I was so confused as to how I kept getting more of a product I rely on but have too much of. Enter Sandy. She somehow helped get my products in order and presented a time out period of recovery thus... Se mer
Företagsinformation
Skrivet av företaget
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Kontaktuppgifter
4,8
Utmärkt
163 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Teturn
Was able to return the item with no questions asked. Do wish that a return free label had been provided.
10 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Brenda! Glad we could make the return itself easy and hassle-free for you. We also hear you on the return label — that's really helpful feedback, and I'll be sure to pass it along to the team. We appreciate you taking the time to share both!
Thorough customer service
Thorough customer service. I informed them of a problem, they responded quickly and solved the issue.
7 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Richard! Glad we could respond quickly and get that resolved for you — we appreciate you taking the time to share this!
Luma ia rhe GOAT of Customer Service
I have been ordering supplements for a long time and your Customr Service is the Best. Fast and Efficient. My issue was resolved in less than an hour. Sandy and Charles were AWESOME! They get 11 Stars out of 10 Gold Stars. Wonderful to have a company who listens to the customer and provides what the customer wants.
8 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much, Norma! An hour turnaround and 11 gold stars — we'll take it! Sandy and Charles will be thrilled to hear this, and I'll be sure to pass it along to them personally. Knowing you've been with us a long time and still feel this way about our service means everything. Thank you for being such a loyal customer!
They addressed my question right away!
9 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thanks so much — glad we could get your question addressed right away!
The customer service responded quickly…
The customer service responded quickly to my questions and when another question needed more investigation, she gave me to someone else who could help more in depth. He got back to me quickly. I was impressed with the quick responses.
5 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this — we're glad the team was able to get you quick answers, and that the handoff for your more in-depth question went smoothly too. We'll pass along your compliments to both of them!
A quick and efficient response as soon…
A quick and efficient response as soon as I contacted the company.
6 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the kind words — glad you got a quick and efficient response as soon as you reached out!
Svar från lumanutrition.com
Thank you so much — we really appreciate the kind words!
LumaNutrition
This company LumaNutrition, has amazing products and the best customer service around!
6 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for the wonderful review — we're thrilled you're loving both the products and the service. We'll be sure to share this with the team!
I wasn't expecting an answer right away…
I wasn't expecting an answer right away since it was a holiday weekend, but I received an email immediately indicating that my order did go through.
5 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thanks so much for the kind words! We're glad the confirmation email put your mind at ease right away, holiday weekend or not.
I think you doing an outstanding job…
I think you doing an outstanding job with identifying what people need... Keep up the great work... As soon as I need anything else I'm coming to you... It seems to me you know what people want and need...Thank You Again, Harold Black
6 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Harold — we really appreciate that, and we're glad we could help! We'll be right here whenever you need us again.
She was very polite and professional…Dede
She was very polite and professional willing to help
31 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the kind words — we'll be sure to pass along your compliment to her!
My question was answered quickly. Then they reached out if I had any additional questions.
My question was answered quickly.
4 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thanks so much for sharing this — glad we could get your question answered quickly and that the follow-up check-in was helpful too!
For the few months I was able to use…
For the few months I was able to use your product I was both very happy with it and also with the timeliness of receiving them.
5 december 2025
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this — we're so glad you were happy with both the product and the timely delivery during that time!
Well timed refills.
17 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Hi Art, thanks so much for the kind words — glad the refill timing's been working well for you!
I received a reply instantly
I received a reply instantly. The instructions on the email were clear and concise!
2 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thanks so much! We're glad the instant reply and clear instructions made things easy for you.
prompt feedback.
Great to have prompt feedback and caring staff. Much appreciated.
1 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for the kind words — glad our team's prompt, caring support made a difference for you!
I had questions after purchasing and I…
I had questions after purchasing and I was answered promptly. Package arrived quickly..thankyou
1 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this — glad your questions were answered quickly and that your package arrived promptly too!
I was able to email Luma Nutrition with…
I was able to email Luma Nutrition with questions about their product that I could not find addressed on the website and was responded to immediately. I really appreciate your quick and honest response. I will be returning this product because it did not meet my expectations in the end, but that is no reflection on the company necessarily.
1 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thanks so much for sharing this — glad we could get your questions answered quickly for you. And no worries at all about the return; we understand it's not always the right fit, and we appreciate you giving it a try. Let us know if there's anything we can help with on the return process!
Always easy to navigate and easy to…
Always easy to navigate and easy to make changes.
31 augusti 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the kind words — glad you're finding it easy to navigate and make changes!
Honest Review
Other than selling an item that doesn’t do what you claim it does, actually stopping my subscription right away without pushing another delivery was welcome. Now maybe you could stand by your claim that if your product doesn’t deliver the results claimed, that you would offer a full refund for the product purchased.
3 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Hi Randall, thank you for letting us know, and I'm sorry to hear the product didn't deliver the results you were hoping for. We're glad we could stop the subscription right away without another delivery going out. Regarding a refund, please reach out to our support team directly at help@lumanutrition.com with your order details so we can look into our satisfaction guarantee and get this sorted out for you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.