The representative did well as been timely in the response to my questions. I do not know whether the information went beyond her to the upper level levels about the shipping routes being so convo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you so much for having customer service that is so incredibly prompt and courteous with their reply, ON A SUNDAY!! I never expected to hear from someone until Monday and although it was NOT an u... Se mer
Företaget har svarat
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... Se mer
Företaget har svarat
I was so confused as to how I kept getting more of a product I rely on but have too much of. Enter Sandy. She somehow helped get my products in order and presented a time out period of recovery thus... Se mer
Företagsinformation
Skrivet av företaget
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Kontaktuppgifter
4,8
Utmärkt
163 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had a few digestive issues with the…
I had a few digestive issues with the Berberine but they have calmed down.
14 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this, Judith! Glad to hear things have settled down for you. If you ever have questions about easing into supplements or want tips on taking Berberine more comfortably, our team is always happy to help — don't hesitate to reach out!
The service I received from Luma…
The service I received from Luma Nutrition was very prompt and fulfilled my requirement
21 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Robin! Glad we could get things handled promptly and meet what you needed — appreciate you sharing this!
Customer service is everything to me…
Customer service is everything to me and this company has the best. I love that they have reached out to me to check in on my experience with the products I have. I shared with them that I have done my research on other products, as I am always looking for the best deal. I found that no one offers what they offer at the same price point. I am totally satisfied with the product and the care they put into their clients needs.
19 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much, Denise! It means a lot that our check-ins felt genuine and helpful to you, not just routine. And it's great to hear that after doing your research, you found the value really stands out too — that's exactly the balance we aim for. Thank you for taking the time to share all of this, and for being such a thoughtful customer!
Excellence
Immediately, upon questioning my subscription, Luma resolved the issue and followed up with customer care emails. Luma's attention to product quality and customer satisfaction is commendable.
21 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Estela! Glad we could resolve that subscription question quickly and follow up properly along the way. We really appreciate you recognizing the care we put into both our products and our customers — thank you for sharing this!
When I reached out about the side…
When I reached out about the side effects I was experiencing they were very compassionate and understanding. They canceled my subscription and refunded 50% of the cost.
21 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this. We're really glad our team could handle this with the care and understanding it deserved, and that we could get your subscription cancelled and a refund sorted for you. We appreciate you giving us the chance to make it right, and we hope you're feeling better.
Helpful staff
I had to make some changes and it went smoothly, I made some mistakes and I was helped to correct them.
18 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this! Glad we could help get everything sorted smoothly for you — happens to all of us, and we're always here to help fix it!
Sandy was fantastic
Sandy was fantastic! She provided great information and was very responsive.
20 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Tricia! Sandy will be thrilled to hear this — I'll be sure to pass it along to her. Appreciate you taking the time to share it!
Thanks for the feedback
15 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
You're so welcome! Thank you for taking the time to share your thoughts with us!
I have a cholesterol/Triglycerides…
I have a cholesterol/Triglycerides issue and you help direct me to some of your products and research that I did on the supplements. Thank you for texting me about caring for my issue.
18 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this, Christopher! Glad we could help point you toward the right information and products to support what you're working on. We appreciate you taking the time to look into the research yourself too — and we're always here if you have more questions along the way!
I wanted an order cancelled and it was…
I wanted an order cancelled and it was cancelled immediately. Cannot ask for better service.
16 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Glad we could get that cancellation handled right away for you — appreciate you sharing this!
I ordered my 6 month supply of citrus…
I ordered my 6 month supply of citrus bergamot and it came promptly.
17 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this! Glad your 6-month supply of Citrus Bergamot arrived promptly — appreciate you letting us know!
Great service and products!
Great service and products!! Thank you for your products!
15 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for the kind words! We're glad you're loving both the service and the products — we appreciate you taking the time to share this!
I would give it a five star but we…
I would give it a five star but we can't get my delivery date correct. If we get that straight I would be happy.
17 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the honest feedback! We hear you on the delivery date issue, and we want to get that sorted so you can have that full five-star experience. I'll make sure this gets looked into — if you can share your order number, we'd like to dig into what's happening with the delivery timing for you.
Easily navigated website with amazing…
Easily navigated website with amazing products run by very professional, friendly people who get back to you in a very timely manner. A really well run, tidy business.
14 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Brian! We're glad the website made things easy and that our team's responsiveness came through — really appreciate you calling out the whole experience like that!
Your customer service team took action…
Your customer service team took action right away to assist with the error on my order and replace immediately to hopefully arrive in time for my vacation
14 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this! Glad our team could jump on that order error right away and get a replacement out quickly — fingers crossed it lands in time for your vacation! Have a great trip!
Great Service
Sandy and Charles
Great Customer Service!!
They understood my concerns and took care of the issue
Thank you
13 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Sandy and Charles will be so glad to hear this — I'll be sure to pass it along to them. Really appreciate you taking the time to share it!
Great and speedy customer service!
Sandy was very helpful in answering my questions about promo codes
12 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the kind words! Glad Sandy could get your promo code questions sorted quickly — appreciate you sharing your experience!
You answered my question
You answered my question, and did not try to COERCE me into another decision
12 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this! We always want to give you honest answers, not a sales pitch — so we're glad that came through. We appreciate you taking the time to let us know!
Use another Shipper
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1 Employee Post Office. Prescription are late, Mortgage, Water, Electricity bills sit for days in OKC. I can not do any Buisness with Companies who Ship USPS. SUCKS YOUR PRODUCT IS EXCELLENT. I JUST DO NOT USE USPS EVER.
11 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the honest feedback, and I'm sorry for the frustration USPS delays have caused — that's a genuinely difficult situation, especially with essentials like prescriptions and bills getting held up too. We really appreciate you saying our product itself has been excellent, and we don't want shipping to be the reason we lose you as a customer. I'll pass your feedback about shipping carrier options along to our team, and if there's a way to arrange a different shipping method for your future orders, we'd like to look into that for you.
I had to have my address changed
I had to have my address changed. The rep was helpful, courteous & very quick to fix this. All good.
9 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Glad we could get that address change handled quickly for you — appreciate you letting us know it all went smoothly!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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