The representative did well as been timely in the response to my questions. I do not know whether the information went beyond her to the upper level levels about the shipping routes being so convo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you so much for having customer service that is so incredibly prompt and courteous with their reply, ON A SUNDAY!! I never expected to hear from someone until Monday and although it was NOT an u... Se mer
Företaget har svarat
Use another Shipper, I will return. USPS is incompetent at best. I am very very RURAL Oklahoma, they sit on MAIL until Truck is full then deliver to Crescent, Dover, Marshall, Covington some with 1... Se mer
Företaget har svarat
I was so confused as to how I kept getting more of a product I rely on but have too much of. Enter Sandy. She somehow helped get my products in order and presented a time out period of recovery thus... Se mer
Företagsinformation
Skrivet av företaget
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Kontaktuppgifter
4,8
Utmärkt
163 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
thank you very much for you help will…
thank you very much for you help will keep this order and when I need it will order again
1 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Glad we could help get things sorted, and we'll be here whenever you're ready to order again!
Easy to open
30 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Glad the packaging made things easy — appreciate you letting us know!
I love talking to people even online
I love talking to people even online. I prefer voices but the one on one you provide is better. Computers are not always the best. Thank you for your help.
30 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Robin! We really value that personal, one-on-one connection too — nothing beats a real conversation with an actual person who's listening. Glad that came through for you, and we appreciate you taking the time to share this!
Thank you for your very quick response…
Thank you for your very quick response and for all your help!
29 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Glad we could respond quickly and get you taken care of — appreciate you sharing this!
Great customer service
Great customer service, subscribed customer here, they always come through, thanks!
29 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! We love having you as a subscribed customer, and we'll always be here to come through for you — appreciate you sharing this!
Great support staff who helped me when…
Great support staff who helped me when my Dr said I could not take
28 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this, James! Glad our team could step in and help you navigate that with care once your doctor flagged it — that's exactly the kind of support we want to provide. Appreciate you taking the time to let us know!
Thank you for everything.
25 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Gordon! We really appreciate you taking the time to say so!
excellent services
28 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! We really appreciate you taking the time to share this!
Svar från lumanutrition.com
Thank you, Diana! Glad it was fast and easy — appreciate you letting us know!
Charles and Sandy did a great job in…
Charles and Sandy did a great job in helping me correct my Nottokinase
25 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Charles and Sandy will be glad to hear this — I'll be sure to pass it along to them. Appreciate you letting us know they got your Nattokinase order sorted!
After some confusion about my order I…
After some confusion about my order I received very quick responses and and La made it all ok.
27 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Sheila! Glad we could clear up the confusion quickly and get everything sorted for you — appreciate you sharing this!
Was fast honest dioagnose and direct to…
Was fast honest dioagnose and direct to there products that might help me and the insight to tell me to talk also with my doctor very profesinal answeing my needs.
22 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for sharing this! We're glad the guidance felt fast and honest, and that recommending you also loop in your doctor came across as genuine care rather than just a sales point — that's exactly the balance we aim for. Really appreciate you taking the time to share this!
Svar från lumanutrition.com
Thank you! Glad it was a fast, good experience all around — appreciate you sharing this!
Your company is honest and responsive
Your company is honest and responsive, I would purchase other supplements from your organization
25 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Linda! Honesty and responsiveness are exactly what we aim for, so this means a lot. We'd love to have you back for future orders — thank you for the trust!
You guys are great
You guys are great! I just need to have some tests ran to make sure my protocol is actually working for ME.
1 juli 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Nora! That sounds like a smart step to make sure your protocol is really working for you. Wishing you good results with the testing, and we're here if you have any questions along the way!
Great customer service!
22 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you, Angie! We really appreciate you taking the time to say so!
Great Customer Service
What began as an unpleasant delayed delivery was resolved by Sandy with your Customer Service Department. She searched for my delayed package and was able to locate it and give me a good delivery date. I was upset as I was close to running out of my probiotic, yet she managed to calm me down and get the necessary information to find the package She was very professional and caring and understood how important it was for me to receive my probiotic which is working miracles.
25 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you so much for sharing this! We're glad Sandy could track down your package and put your mind at ease, especially with your probiotic supply running low. I'll be sure to pass this along to her — knowing she handled it with both professionalism and genuine care means a lot, and we're thrilled to hear the probiotic is working so well for you!
Exceptional reply to message.
24 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! We really appreciate you taking the time to say so!
I appreciate the $10 discount on my two…
I appreciate the $10 discount on my two items, just wish the regular price was lower (Amazon gives me a better deal on subscriptions, but your products are higher quality). Luma Customer Service was great for expedience & help with my affordability problem (being a senior on a fixed income).
-Bill Bach in San Dimas, CA
21 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you for the thoughtful feedback, Bill! We're really glad our team could help make things work for you and step in on the affordability side — that matters a lot to us, especially for our senior customers on a fixed income. We also hear you on pricing compared to Amazon, and that's genuinely useful feedback for us to have. Thank you for sticking with us for the quality, and for taking the time to lay it all out so clearly!
We had a shipping problem and Sandy…
We had a shipping problem and Sandy took care of me right away with another shipment to replace the one lost. OUTSTANDING!! customer service
21 september 2026
Omdöme utan inbjudan
Svar från lumanutrition.com
Thank you! Sandy will be so glad to hear this — I'll be sure to pass it along to her. Glad we could get that replacement out to you quickly after the shipping mishap — appreciate you sharing this!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.