LugLess Omdömen 

Everything I send to my daughter in NY arrives safely and usually a day ahead of schedule!

Easy online information. Sent QR code for each item shipped. Dropped luggage to FedEx and they took care of the rest including produced shipping label and secured each piece of luggage with zip ties. Received shipment when estimated

Excellent experience. I have used the services 2x and every thing worked great . No issues no complain .

Great service and value

I had some high expectations for the service and I did appreciate them moving my boxes from Hawaii to Georgia. I would say the lack of good communication and transparency, caused a considerable amount of stress and ambiguity. Potentially this could be easily improved. I didn’t have any cooperation with the carrier FedEx as to when they actually would arrive so that I could be waiting for them and have the packages outside instead of waiting outside for eight hours as the window indicated. Additionally, when they did arrive, it was the worst timing as I was in the middle of an important meeting. I had to pause the meeting which caused me considerable amounts of discomfort. Also, it was not really helpful that I had to guess the weight of my packages whereas I did my best. I feel like I might’ve overpaid because my packages did not hit the weights that I paid for and so instead of the oversized, I should’ve been build only for a lesser weight and maybe given the difference, even if it was a credit to my account for the next time. I do think you have a useful product. It just has a lot of improvement to make it truly amazing.

It was delivered on time .though the handling of my box wasn’t so great but everything inside was fine and intact. The journey from picking up my box and bag and delivering was smooth.Those that handle the boxes and bag should be a bit cautious.

I booked a shipment through Lugless, which arranged it with FedEx. While the package was in transit, FedEx pulled it for inspection, took my items out of the original packaging, and repacked them in a different box. When it was delivered, the contents were missing.

This wasn’t a handling-damage or lost-package situation. The box was opened and repacked by the carrier, and the goods went missing while FedEx had custody of them. That is a carrier liability issue, and it should be handled through a claim with FedEx, whatever support plan I chose at booking.

Because Lugless booked the shipment with FedEx, I expected them to file or support that claim on my behalf. Instead, “they told me it wasn’t covered under my plan” If you use Lugless, know that you may be on your own if something goes wrong in transit. Now the FedEx want the share Hello,

I received an email saying FedEx made adjustments to my order after delivery,

When my bag arrived, some of my belongings were missing. It doesn't make sense that the weight would have increased when items were taken out of the bag. If anything, it should weigh less than when I shipped it.

Could you please:

1. Send me the FedEx adjustment details, including the weight and dimensions FedEx recorded, and when and where they were measured.
2. Explain how the weight could have gone up if items are missing.
Send us audited details in report before shipment weight and after shipment weight

We decided at the last minute to return our check bag via Lugless instead of actually checking it and they handled all the details perfect. On top of that, we recieved the bag 2 days early! That was such a blessing as a birthday gift was accidentally packed inside and the bday dinner was the same day the bag arrived. THANKS LUGLESS

It was the perfect solution for the unexpected problem and at a great price !

Switch the easiest process. Beyond convenient. It was so nice to mail a suitcase for my destination instead of hassling with it at the airport.

Great service all around and my items arrived on time and undamaged

Zero stars if I could. They completely lost my entire box during my move, and the entire customer support experience was a nightmare.

Endless finger-pointing between LugLess and FedEx, zero actual accountability, and terrible communication. To make matters worse, their billing is full of hidden post-charges, and when it came to refunds, they even refused to return the pickup fee for the shipment they never delivered.

Do not trust them with your belongings. Save yourself the stress and avoid LugLess at all costs.

Very simple process to ship my golf clubs from Ohio to Myrtle Beach and back, pricing was affordable as well

Good service and fast delivery than expected.. thanks