The Lovecraft support team stayed with me until I resolved the issue. It wasn't easy or quick at all; it seemed like there was no way out. In the end, by following their various suggestions, I managed... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently purchased Paintbox Super Chunky yarn in the colour marine to knit a sweater. The pilling was showing on the garment even when I was in the process of knitting it. I don't expect I'll be abl... Se mer
Företaget har svarat
I was missing yarn from my order. I contacted the company via email and received a reply almost immediately. Customer service apologized and gave me a choice of new yarn or a refund. As soon as I repl... Se mer
A very responsive helpful experience. I needed to return an item but had misplaced order number. Via the chat bot bobbin I was redirected to an agent who was most helpful. The whole process was quic... Se mer
Företagsinformation
Om LoveCrafts
Informationen kommer från olika externa källor
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Kontaktuppgifter
London, Storbritannien
- lovecrafts.com
4,4
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Problem instantly Solved…
I buy yarn from Lovecraft as their prices are very good. Unfortunately my last order did not arrive but when I contacted them, they were immediately responsive and have sent a replacement order.
6 maj 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Elizabeth,
Thanks so much for your feedback!
We're really glad we could resolve the issue quickly and get your replacement sent out.
If you need anything else, we're always here to help.
Best wishes,
Mary and the LoveCrafts Team
Had a problem downloading a returns…
Had a problem downloading a returns label, I contacted Lovecrafts and they sent me a link immediately, perfect service. Thank you Lovecrafts, wouldn’t hesitate to buy from you again. Patricia
1 maj 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Patricia,
Thank you so much for your kind feedback!
We're glad to hear our team was able to help quickly—your support means a lot to us. We look forward to serving you again soon!
Best wishes,
Mary and the LoveCrafts Team
Proactive Customer Support
LoveCrafts is an absolute fantastic company. They have lovely wool and patterns at affordable price. I recently experienced an issue with my order being stuck in customs. I had no problem with this at all, but LoveCrafts reached out to me proactively and offered help. Very considerate and unexpected, very welcome though! LoveCrafts is my to go place for all things wool and I recommend the site to many friends.
30 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Myriam,
Thank you so much for your kind words! We're absolutely delighted to hear that you're happy with our wool, patterns, and service — and it means a lot that you’d recommend us to your friends. We're really glad we could step in and help with the customs delay, and it's lovely to know our message was welcome.
Thanks again for your support — we can’t wait to be part of your next project!
Best wishes,
Julie and the LoveCrafts Team
Svar från LoveCrafts
Hello Sheila,
We're so happy to hear your wonderful feedback! It's fantastic that you love our products and customer service. If there's anything else we can assist you with, please feel free to reach out!
Best wishes,
Julie and the LoveCrafts Team
Prompt response
I had a email question & it was answered in a friendly straightforward way.
25 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello,
Thank you so much for your feedback! We're thrilled to hear that we were able to assist you quickly and effectively, as that’s always our goal. If there's anything else you need, please let us know!
Best wishes,
Julie and the LoveCrafts Team
Wasn't sure about postage to aus but…
Wasn't sure about postage to aus but answer was simple easy abd quickly provided. They provide beautiful wools and great patterns and have been a long time customet
23 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Pauline,
Thank you so much for your kind words!
We're really glad to hear that your query was answered quickly and clearly.
It’s wonderful to know you’ve been with us for a long time — we truly appreciate your support and hope you continue enjoying our yarns and patterns!
Best wishes,
Mary and the LoveCrafts Team
Very obliging customer service
I wanted to adjust my order and customer service sorted it very quickly and communication was excellent.
22 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Karen,
Thank you for the lovely feedback!
We're really happy to hear that our customer service team was able to assist you quickly and communicate clearly throughout.
It means a lot to us that you had a smooth and positive experience — we're always here if you need anything else!
Best wishes,
Mary and the LoveCrafts Team
Excellent Customer Service support !
22 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Tatjana,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience with our Customer Service team.
Best wishes,
Mary and the LoveCrafts Team
Thumbs up, LoveCrafts
LoveCrafts has a very broad selection of yarns, the products are always of good quality, and their customer service is informative and efficient. In addition, their international shipping is terrific.
18 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello,
Thank you so much for your lovely feedback!
We're thrilled to hear you're enjoying our yarn selection, quality, and customer service. It’s also great to know our international shipping is working well for you.
We truly appreciate your support!
Best wishes,
Mary and the LoveCrafts Team
Very quick delivery of order
Very quick delivery of order. Got the facility of free delivery if you order a bit more. More yarn, no problem. I made an error in my order myself and Maria was very helpful and kept me informed of the progress.
16 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Isabelle,
Thank you so much for your kind feedback!
We're delighted to hear your order arrived quickly and that you were able to take advantage of our free delivery offer — more yarn is always a win!
We're also glad Maria could assist and keep you updated. If you ever need help again, please don't hesitate to contact us.
Best wishes,
Mary and the LoveCrafts Team
Great customer service
There was a mix up with Royal Mail and An Post where they returned my parcel to LoveCrafts and I emailed LoveCrafts and got a response within 12 hours with options on what to do. They were very nice & my package was resent with a different shipping company. Thanks!
19 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello,
Thank you so much for your lovely feedback!
We're really happy we could help get things sorted quickly for you. It's great to hear your parcel made it safely in the end.
If you ever need anything else, we're always here to help — happy crafting!
Best wishes,
Mary and the LoveCrafts Team
All is not Lost, get in touch with the Angels!
My query was dealt with quickly and answered everything for me.
It was so re- assuring to know that my problem was not insurmountable.
I was asked to knit an Aran design using Chunky yarn which was100% wool.
I knew the yardage was less than an Aran I had to compare it with , and also that pure wool doesn't go as far.
However, the Smiles team of Angels were able to resolve my query
18 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Elly,
Thank you so much for your kind words! We're delighted to hear that our team was able to help. It can definitely be tricky navigating yarn substitutions, especially with different fibers and weights, so we're really glad we could assist. Wishing you all the best with your project!
Best wishes,
Julie and the LoveCrafts Team
Super Service
Excellent quality at a value-for-money price. Prompt delivery with regular updates as to my orders progress. Customer service was excellent too with helpful responses. I’d definitely recommend LoveCrafts
7 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Jana,
Thank you so much for the lovely feedback! We're thrilled to hear you were happy with the quality, service, and updates along the way. It really means a lot that you'd recommend us—hope to see you again soon!
Best wishes,
Julie and the LoveCrafts Team
Customer Service was a joy and my order…
Customer Service was a joy and my order LE801528475GBcame 2 days later!! Great product! Will order from Lovecraft again!
14 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Pamela,
Thank you so much for your feedback! We’re absolutely thrilled to know that you were pleased with our customer service and that your order arrived just two days after you reached out to us. Typically, standard delivery to your area takes up to 10 business days, so we’re really excited that it got to you within that timeframe. We can’t wait to see you again for your next order!
Best wishes,
Julie and the LoveCrafts Team
Fast delivery
Fast delivery, excellent quality, supportive customer service, I highly recommend them for all knitting supplies & yarns
14 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Maria,
Thank you so much for the glowing review! We're thrilled to hear you had a great experience with our delivery, quality, and customer service. Your recommendation means the world to us! Happy crafting, and we can’t wait to help with your next project!
Best wishes,
Julie and the LoveCrafts Team
The people at Lovecraft are brilliant…
The people at Lovecraft are brilliant they were so helpful with my queries about yarn and were so helpful after I mistakenly ordered the wrong yarn, they were exceptionally kind in helping me to return the yarn, no fuss and it was very easy. I will definitely be buying yarn from them when the yarn I want is back in stock. A great company ang great customer service
15 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Sally,
Thank you so much for your kind words! We're so happy we could help with your yarn mix-up and make the return process easy for you. It’s always a pleasure to assist, and we can’t wait for you to get the yarn you want once it’s back in stock! Your feedback really means a lot to us. See you again soon!
Best wishes,
Julie and the LoveCrafts Team
I received prompt service and no hassle…
I received prompt service and no hassle about an error.
I'm looking forward to crafting my hooded kimono with their fine yarn.
9 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello,
Thank you so much for your feedback! We're really glad we could sort things quickly and without any fuss—it's what we're here for! That hooded kimono project sounds amazing, and we can't wait to see how it turns out. Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
Excellent customer services, good value for money
I've placed a good few orders now with Lovecrafts, no issues at all, in fact their customer services proactively reached out to me when I had been charged An Post customs fees in error due to a mistake by Royal Mail (I actually hadn't realised the order was already Duty Paid so didn't contact Lovecrafts about it) and arranged an immediate refund of the fees.
Great choice of yarns, good prices, quick delivery and regular discounts / sales.
Very impressed with both sales and service.
11 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Angela,
Thank you so much for such a detailed review! We're really glad everything's been going smoothly with your orders, and we're especially happy we could help sort out the customs fees quickly. We're delighted that you’re enjoying the yarns, prices, and offers too!
Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
Great customer service
Lovecrafts give fantastic customer service. They are a friendly company, give an efficient delivery and have a great choice of crafting supplies at a reasonable price.
14 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Bernice,
Thank you so much for your kind words! We're so happy to hear you’ve had a great experience with our customer service and that you’re enjoying our crafty range (and speedy delivery too!). If you need anything else, please let us know!
Best wishes,
Julie and the LoveCrafts Team
Lovecrafts are so professional and…
Lovecrafts are so professional and everything you order is packed well. Their patterns are absolutely fantastic.
15 april 2025
Omdöme utan inbjudan
Svar från LoveCrafts
Hello Jennifer,
Thank you so much for the lovely words! We're thrilled to hear you’re enjoying the patterns and that your orders have been arriving safe and sound. It really means a lot to us—your kind feedback just made our day! Happy making, and we’re always here if you need anything!
Best wishes,
Julie and the LoveCrafts Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.