The Lovecraft support team stayed with me until I resolved the issue. It wasn't easy or quick at all; it seemed like there was no way out. In the end, by following their various suggestions, I managed... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently purchased Paintbox Super Chunky yarn in the colour marine to knit a sweater. The pilling was showing on the garment even when I was in the process of knitting it. I don't expect I'll be abl... Se mer
Företaget har svarat
I was missing yarn from my order. I contacted the company via email and received a reply almost immediately. Customer service apologized and gave me a choice of new yarn or a refund. As soon as I repl... Se mer
A very responsive helpful experience. I needed to return an item but had misplaced order number. Via the chat bot bobbin I was redirected to an agent who was most helpful. The whole process was quic... Se mer
Företagsinformation
Om LoveCrafts
Informationen kommer från olika externa källor
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Kontaktuppgifter
London, Storbritannien
- lovecrafts.com
Ingen aktuell inbjudningshistorik
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Lovecrafts is a brilliant site for yarn…
Lovecrafts is a brilliant site for yarn and you can pick up some fab patterns at a very reasonable price or for free . They are very helpful if you have any queries and respond quickly . Highly recommend
My experience was excellent my query…
My experience was excellent my query was dealt with straight away, keep up the good work.
Help with patterns
Fantastic team behind the scenes that help you with any questions you have with patterns , even if you don't buy them from the site. I got my patons pattern from charity shop and they were more than happy to help.
Excellent support received when queries…
Excellent support received when queries raised re yarn volume and alternative brands.
Brilliant customer service and care!
I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to work and to get the card working so I could complete my purchase. The communication and care were excellent, and the product I brought was exactly what I wanted. Thank you.
Very unprofessional and fraudulent…
Very unprofessional and fraudulent service.
I ordered a product from Love Craft Gift through their official website (Order ID #217113), but I never received my product. There is no tracking information, no courier details, and absolutely no communication from their side.
I tried contacting them using the email IDs provided—one email ID is invalid, and the other never replied. Phone calls are also not answered.
This level of negligence is unacceptable. They take payment but fail to deliver the product or provide any support. Completely unreliable, misleading, and irresponsible service.
I would strongly advise others not to trust or order from Love Craft Gift. Worst experience ever.

Svar från LoveCrafts
Amazing customer service
Amazing customer service. The staff really try to solve any issues. Always very impressed.
Special thanks to Maria
I had questions about text messages I…
I had questions about text messages I received and doubted they were legit. Love Crafts completely answered my questions in a timely and courteous manner.
Excellent Yarn & Service
Have been shopping with Lovecrafts for many years, the only place I get my yarns. Service and products are excellent
Problem solved
My issue was resolved quickly and efficiently, and I was very satisfied with the outcome. The communication felt warm and friendly!
Always out of stock
I love Paint Box yarn, and need to order more to finish three separate projects. I have been trying to order what I need for 4 months now, and there has been next to no stock available. I was told that stock is limited because they are opening a store in the US, I wish they wouldn't and would actually sell yarn to the people trying to finish projects for upcoming weddings are babies. I keep hoping some other site will pick up Paint Box yarn.....

Svar från LoveCrafts
Exceptional!
Had placed an order for yarn. Was informed via email it was out of stock.The email was personal, prompt, courteous and beyond impressive.My refund was issued the moment I responded. LoveCrafts obviously put their customer first. The process completely won my confidence. So good to see a company doing it the old fashioned way. 10 out of 10.
Really annoyed
Really annoyed. Price suddenly jumped without any warning as i was checking out!! I guess a sale ended but it was not clear at all! I saw absolutely NOTHING saying it was about to happen.
Completely wasted my time. I guess i'll look elsewhere.

Svar från LoveCrafts
My yarn choice was unavailable
They advised me that the yarn I had chosen was unavailable and asked me to chose another color as opposed to just cancelling my order. This is true customer service!!!
Very good
I have never looked though the patterns & not found something i want to knit
Problem with a Knitting Pattern
I had small problem regarding a Knitting Patter I had bought. I send an email to the Customer Services explaining the problem. It was sorted out efficiently and promptly. Well done and Thankyou.
I am very happy with service received.
Excellent Service…
I have always had excellent service from Lovecrafts. The team answered my query promptly and were so friendly. Also, I can find what I am looking for easily on their website whether it is yarn, needles, hooks or patterns.
Customer Service
I have ordered several times from Lovecrafts always had a positive experience.
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