Yes completely satisfied would like a date for when I can expect my next delivery Thanks.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Se mer
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So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Se mer
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I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Se mer
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Företagsinformation
Om The London Mint Office
Skrivet av företaget
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Kontaktuppgifter
Carew Street 1, SE5 9DF, London, Storbritannien
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The LMO sent me some coins that I never…
The LMO sent me some coins that I never ordered, so I require my money back and I would like to make a complaint. I phoned the LMO 4 times today for a returns label, but an automated message said their system was shut for maintenance? I exspect the LMO are acting incompentally against many of their customers.
27 juli 2026
If I could put minus stars I would,
If I could put minus stars I would,, they sent a coin out I didn’t order, then got a phone call asking for the money for it, nope didn’t want it or order it, but please get customer service to ring me (as couldn’t be transferred at the time) phone call never happened, then got a letter asking for money, nope I’ve now sent the unwanted coin back + still no phone call, another letter today asking for money + extra for overdue payment!! and also if I don’t pay soon I’ll get more overdue fines and potentially referred to debt specialists!!! Tried to ring customer service but got cut off after automated message saying there’s ’updates’ ,, how do I get London Mint to stop asking for payment for something I didn’t want and have since sent back,,, absolutely atrocious behaviour from this company, my advice is avoid at all costs. Look forward to the response from this!
29 juli 2026
Omdöme utan inbjudan
Quality business and products well…
Quality business and products well known reputable company beautiful great staff
22 juli 2026
Omdöme utan inbjudan
Fast shipping and great customer service
15 juli 2026
Omdöme utan inbjudan
Absolutely dreadful, still waiting for refund after 2 months
Absolutely dreadful, still awaiting £550 refund after 2 months. That's called theft. I returned the coins as they weren't as described under the 14 day 'no quibble' guarantee. Now I have no coins AND I'm out of picket.
Next stop trading standards and the financial ombudsman. I'm getting my money back via the fraud dept at my bank.
Their excuse? We had a new refund system installed SIX WEEKS ago and there are a backlog of repayments. You could have one person writing cheques, blindfolded, with their non dominant hand quicker!
Don't bother asking me to 'contact you so you can understand what has happened here' either. It should all be documented on my record.
I Wil never, ever order from you again. And will advise others to avoid you too. Absolute bandits. Should be shut down.
7 maj 2026
Omdöme utan inbjudan
The coin arrived after having been resent…
The coin arrived after having been re sent. I waited about 6 weeks initially then contacted and the coin was sent very quickly. I did receive an apology.
20 juli 2026
Svar från The London Mint Office
Hi Diane
We appreciate you sharing your experience with us. We understand the frustration caused by the initial delay in receiving your coin and are glad we could expedite the reshipment. We value your patience and feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Good Morning Marek,
Thank you for your 5-star rating. We noticed that your review appears to contain a request rather than feedback about your experience with us, and unfortunately we haven't been able to locate an account using the information provided.
If you do require assistance, please contact our Customer Experience team directly with your name and account details so we can look into this for you.
Kind Regards,
Tanith
Customer Experience Manager
Nice customer sevice
12 juli 2026
Svar från The London Mint Office
Hi Anthony
Thank you for your kind words! We're pleased to hear you had a positive experience with our customer service team and appreciate you taking the time to leave a review.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor,
Great coins but ear rings looks cheap…
Great coins but ear rings looks cheap they broke on me as soon as tryed in ear
25 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Kat
Thank you for your kind feedback. We're pleased to hear you were happy with the coins, but we're sorry to learn about the issue with the earrings. This isn't the experience we want for our customers. Please kindly get in touch with our Customer Experience team and we'll be happy to look into this for you.
Many Thanks
Laura, Customer Experience Advisor.
So helpful and polite.
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so as far as I'm concerned she went above and beyond for me, totally satisfied.
24 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Katie
Thank you for your wonderful review! We're delighted to hear that Jayne was able to help and kept you updated throughout the process. We'll be sure to pass on your kind words to her. Thank you for your support, we really appreciate it.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great service and fast delivery
Great service and fast delivery. Thank you.
23 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Dan
Thank you for your kind review! We're delighted to hear you were pleased with both our service and fast delivery. We really appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
It was okay!
22 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Jill
Thank you for your review. We appreciate your feedback and are pleased to hear your experience was okay. If there's anything we can help you with, please don't hesitate to get in touch, we're always happy to assist.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Very friendly and helpful
Very friendly and helpful. Excellent communication and we had good repartee between us. 10/10
25 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Alfred
Thank you for your fantastic review. We're delighted to hear you found our team friendly, helpful and communicative. We'll be sure to share your kind comments with the team. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Lovely coin in very good presentation…
Lovely coin in very good presentation box easy to order and fast delivery
25 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Jean
Thank you for your kind review. We're delighted to hear you were pleased with your coin, the presentation folder and our fast delivery. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Svar från The London Mint Office
Hi Chris
Thank you for your kind review. We're delighted to hear you were pleased with your coin and our quick service. We really appreciate your continued support!
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
The professional way they conduct their business
I have been with this company many a year now but this is the first time I have been so excited about receiving a couple of coins for my collection than this time the person on the other side of the line was so helpful and caring in her mannerism's she also had all the knowledge to go with what she was explaining to us this was a really good experience and a nice lady to boot we will carry on buying from this company for the foreseeable future and send them a big thank you for all the quality of help we received
18 juli 2026
Omdöme utan inbjudan
Svar från The London Mint Office
Hi Paul
Thank you for your wonderful review and continued support over the years. We're delighted to hear about your positive experience and that our team member was able to provide such helpful and knowledgeable service. We'll be sure to pass on your kind words. We truly appreciate your loyalty and look forward to continuing to support your collecting journey.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.