It was easy to order the cake online, select the personalized message. The cake was ordered about 2 days prior to collection and it was ready by the requested date. The cake wasn't too sweet but i... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I highly recommend Lola’s cupcake to everyone! Their cake isn’t too sweet for kids and the quality of their cake were amazing.
The absolute best cakes ever! I always order my birthday cakes from Lola’s, and they never disappoint. The quality and service are truly exceptional, and every cake is fresh, stunningly beautiful, and... Se mer
Ordering was easy and smooth, delivery was prompt, customer service on the phone was friendly and helpful and the cake was absolutely delicious. Easily fed 17 kids with plenty to spare, and great valu... Se mer
Företagsinformation
Om Lola's - Lola's Marylebone
Skrivet av företaget
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrivet av företaget
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktuppgifter
Marylebone Railway Station, Melcombe Place, NW1 6JR, London, Storbritannien
- +44203 514 2234
4,7
Utmärkt
151 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Worlds best cupcakes and friendliest…
Worlds best cupcakes and friendliest staff at Marylebone! Thank you!
11 juli 2024
The red velvet cake was deliciously 😋…
The red velvet cake was deliciously 😋 right size for the occasion and all enjoyed it.
One of your best flavours
Will highly recommend it.
Staff were friendly and able to give information on different products too.
9 juli 2024
Cupcakes were so tasty, I wasn't expecting that much nice flavour!
I bought 4 mini cupcake in Marylebone train station, and oh my gosh, I wasn't expecting how tasty they were!
Moist, sugary, flavoury, I will not hesitate to buy more Lola's Cupcake in the future!
A plus, the lady that served me was lovely, and very smiling!
6 juli 2024
Favorite GF Cakes
Lola's are my favorite when it comes to GF cakes. This time we opted for the Red Velvet, which is always a crowd pleaser. Home delivery is quite expensive so we chose to collect from our nearest Lola's cupcake stand - no problem there.
30 maj 2024
Service was good
30 maj 2024
Delicious
Order and Collection process was easy. Lots of great choice. The cake was fabulous! Looked amazing and everyone commented on how delicious it was.
9 april 2024
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Wrong opening time on google maps
Wrong opening time on google maps - said 4 PM closing, I was about to pickup before 6 PM as per email opening time and then they call me is open until 7 PM - didnt get refunf
19 april 2024
Svar från Lola's - Lola's Marylebone
Hello Patrik,
Thank you for taking time to share your review with us.
I am very sorry to hear about your experience.
Unfortunately we were unable to answer the phone at the time on our branch, we are very sorry about this.
Apologies also about the information on our hours on the third-party platform was not correct and that this caused additional confusion.
I can see you were already in touch with us, and that my colleagues have offered already an apology and good will gesture to say sorry for any inconvenience caused,
If you would like to discuss this any further, please do not hesitate to email us at hello@lolascupcakes.com
I hope you have a good rest of your day.
Best wishes,
Marta
Simple and quick…
Really easy to organise click and collect at Marylebone station, and quick and simple at the collection point itself, with a polite and friendly person who showed me the cake first to check it was what I’d ordered. Very impressed.
13 april 2024
I ordered the goods from the Marylebone…
I ordered the goods from the Marylebone Station branch. Prices was straight forward. No extra cost to having the cake personalised. They told me to come back the next far after 3pm and true to their word it was. Needless to say the red velvet cake was delicious and my girlfriend loved it
26 mars 2024
Day light robbery
Hello _ sorry to write this but Lola left no other option. I picked up 24 cupcakes from your Marylebone station branch for my son's 4th Birthday.
The service was horrible as when I went back to get 2 additional single boxes (as some boys at school might want to take theirs home) and lady at the till would not give me 2 single boxes without further payment.
I get the saving the plant line but I just paid for 24 cupcakes which were given in a 2 extra large boxes with all the other paper bags, but then to be so rude and not understand and demand extra money for 2 single boxes seems day light robbery and not very customer friendly.
20 mars 2024
Svar från Lola's - Lola's Marylebone
Hello,
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration you experienced during your visit to our Marylebone station branch for your son's birthday cupcakes.
We are sorry to hear about the difficulties you encountered while requesting additional single boxes for the cupcakes. While we strive to promote sustainability by minimising packaging, we understand the need for individual boxes, especially for special occasions like birthday parties.
We regret any misunderstanding or frustration caused by the interaction with our staff. It is never our intention to inconvenience our customers or make them feel unwelcome.
We appreciate your feedback, and we will address this issue with our team to ensure that similar incidents are avoided in the future. We will also review our policies regarding single box charges to ensure clarity and fairness for all customers.
Please accept our sincere apologies, and if there is anything specific we can do to address your concerns or assist you further, please do not hesitate to let us know at hello@lolascupcakes.com
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.
Warm regards,
Macy
Only place that has GF Vegan free cake!
Really easy to order online and collect at marylebone station. The only place I found that had a vegan and gluten free cake for a special occasion!
19 februari 2024
Delicious cake for Sweet 16
Delicious cake for Sweet 16! So convenient to collect at the station and baked to order. Delicious, beautiful and special! Thank you!
23 februari 2024
Fresh delicious and so cute
Fresh delicious and so cute. Totally recommended and will go back. Super convenient and easy process
14 februari 2024
Stunning cake that tasted great
Stunning cake that tasted great! Everyone was so impressed
5 februari 2024
Easy to order and delicious!
Easy to order, great communication and prompt delivery, delicious cake! We can always rely on Lola’s!
8 januari 2024
Chocolate raspberry cake
Family birthdays favourite cake/Lola delivered as always. Very tasty 😋
14 februari 2024
Mini cupcakes perfect for a birthday party
Placed an order for the large boxes of mini cupcakes for a birthday party. The variety was great. Collection was super easy and safely packed. The cakes were very fresh and enjoyed by everyone at the event. Thank you
9 februari 2024
This was a great cake and my kids & his…
This was a great cake and my kids & his friends loved it!
The lady at the Kiosk was also really helpful when I picked it up, thank you.
19 januari 2024
Really great ordering process … quick…
Really great ordering process … quick and easy on the website and pickup was swift at Marylebone station. The cake was moist and fresh.. we had it for breakfast, lunch and dinner!
2 november 2023
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