litcommerce.com Omdömen 448

Rachel is very nice and gives fast responses

Great experience. Fast help

I’m writing this review because I have been trying to resolve a very simple issue for more than 1.5 months, and it is still not solved.

A payment was charged from my bank for LitCommerce, and I provided full evidence:
– screenshots from Shopify,
– my bank statement,
– transaction details,
– confirmation that the charge came from my store using their app.

Despite this, LitCommerce support keeps telling me that they “don’t see any charge on their side” and that their team is “still checking.” Every time a new agent responds, they promise to investigate, but nothing changes. I keep sending the same proof over and over again.

After 1.5 months of waiting, I still haven’t received my refund, nor any clear explanation of where my payment went.

I’m leaving this review simply because I want a fair resolution. I’ve cooperated fully and provided everything required — now I am just waiting for LitCommerce to finally take responsibility and process the refund.

Site can be a little glitchy but support is top notch

Harvey was very helpful and responsive. Helped me solve the problem almost immediately. Thank you!

Absolutely amazing experience! Philip helping me navigate the software with patience and care and I got to integrated to my eBay account and upload the products! Yay!🥳

Soooooo many great experiences with Rachel I'll start with here promptness to my questions. Spot on! Very enthusiastic, knowledgeable, courteous, and enjoyable. My questions were answered in full and I felt comfortable leaving the conversation. Tactful, manneristic, clear answers and energetic. Rachel, thank you and I hope for your help in the future. This is a great company with many incredible employees.

Fast support, was willing to help me further than I initial asked for

Really responsive customer service who helped with my challenge and escalated where necessary with excellent communication throughout.

Very quick and helpful response from Pauline!

The customer service and fast and super helpful. I like the ability to link all my marketplaces and see everything in one view.

The support team is phenomenal! They have helped me immensely in getting my systems up and running. They're always quick to respond and offer solutions, and they're so nice.

They are miscommunication with the user, their website say free forever plan but in reality there is no free forever plan.

I had an issue loading my products from squarespace to ebay, and the support team was there to help guide me to figure out the problem. Great experience.

I had an excellent experience with this company! Their customer service was prompt, friendly, and professional throughout the entire process. The team went above and beyond to make sure all my questions were answered and that I was completely satisfied. The product/service quality is top-notch, delivery was on time, and the overall experience exceeded my expectations. I truly appreciate how transparent and helpful they are — highly recommended for anyone looking for reliable and trustworthy service!

thanks for all your excellent help

I want to share my honest experience to help others avoid the same frustration. LitCommerce might work better with WooCommerce or Shopify, but with Wix it’s a complete nightmare.

I use Etsy and eBay for my business. The connection with eBay worked okay — a few small errors, but overall manageable. However, the Etsy integration was a disaster. The API completely formatted my product descriptions incorrectly since Etsy doesn’t use HTML. LitCommerce was unable to properly convert my text to plain format, so my listings were full of broken characters and unreadable text.

On top of that, LitCommerce applied the same tags to all my products, which caused my Etsy SEO to crash. My impressions dropped by around 50%, and it took me a while to figure out that the problem came directly from their API.

Customer service was friendly and tried to help, but they never solved the issue. When I decided to cancel, I still had two weeks left on my paid account — yet they blocked my login access.

Overall, this was a very disappointing experience. If you’re using Wix and Etsy, I strongly recommend avoiding LitCommerce.

Fast reply and friendly HUMAN support team.