Liquidline recently supported us at a large function in the midlands. It was super nice to see Tim again after his support at our last event. After setting up, he handed over to David who was ex-ce-ll... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having reported a fault with one of our coffee machines this morning. I contacted a young lady named Lorraine who took the details of the fault. She said she would refer it to the technical team. I... Se mer
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Laura Pudney was brilliant helping me sort out a last minute order. She was incredibly friendly and efficient. Thank you, Laura !
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Taliska Shimwell really made my experience stress free as I knew she had it in control, she kindly gave me update throughout the process so I felt up to date and knew what was going on. Thank you Tali... Se mer
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Företagsinformation
- Leverantör av kaffebryggare
- också i
- Kaffeautomat
- Kaffebutik
- Kaffegrossist
- Leverantör av flaskvatten
- Leverantör av varuautomater
Skrivet av företaget
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Skrivet av företaget
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktuppgifter
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Storbritannien
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was struggling to access my account
I was struggling to access my account, Charlotte very quickly sorted out the issue for me.
21 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you for your lovely feedback! We’re so pleased to hear that Charlotte was able to quickly resolve the issue and get you back into your account. We’ll be sure to pass your kind words on to her! 😊
Svar från Liquidline
Thank you for your review. I’m pleased we were able to get the issue with the subcontractor resolved for you. I’m sorry for the inconvenience caused and really appreciate your patience while we worked to get everything sorted.
Good quick service & delivery
Good quick service & delivery. Ordering easy.
Costings could be looked at.
16 september 2026
Svar från Liquidline
Thank you for taking the time to leave us a review! We’re pleased to hear you found our service quick, our delivery reliable and the ordering process easy. 😊
We also appreciate your honest feedback regarding our pricing. We’ll make sure this is shared with the relevant team as we’re always looking for ways to improve the service and value we provide.
Thanks again for your feedback!
Svar från Liquidline
Thank you for your lovely feedback! 😊 We’re really pleased to hear that you found our team helpful. We’ll be sure to share your kind words with the team — it’s always great to know their support is appreciated!
Excellent engineer!
We recently had issues with our coffee machines, and we had a very good engineer out today, Matt Thomas, who has done software updates and changed parts on the machines. He also made some tweaks to the set up. Matt knows the machines inside out and was very helpful. He took the time to explain the issues and how he was going to fix them. He was so good in fact, we will now always request for Matt to attend any future call outs! 😊
15 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Thank you so much for taking the time to leave such a fantastic review! 😊 We’re delighted to hear that Matt was able to get your coffee machines back up and running and took the time to explain everything clearly along the way.
It’s brilliant to hear how helpful and knowledgeable you found him, and we’ll be sure to pass your kind feedback on to Matt. We’re sure he’ll be delighted to know he’s now your engineer of choice for any future call-outs! ☕👏
Thank you again for your lovely feedback.
Laura was fantastic
Laura was fantastic! After my courier didn’t arrive, she quickly resolved the issue and arranged for my order to be redelivered much sooner than I expected. She kept me updated throughout, which was really appreciated.
Great customer service from Laura , friendly, helpful and efficient. Thank you!
18 september 2026
Omdöme utan inbjudan
Svar från Liquidline
hank you so much for your lovely review! We’re delighted to hear that Laura was able to quickly resolve the delivery issue and keep you updated throughout. We’ll be sure to pass your kind feedback on to Laura — she’ll be thrilled to hear it!
great service
8 september 2026
Svar från Liquidline
We’re really pleased to hear you received great service from the team. We always aim to make things as easy and positive as possible for our customers, so it’s fantastic to know we’ve delivered on that.
We really appreciate you taking the time to share your feedback with us.
Thank you for choosing Liquidline!
very poor service got 2 machines via…
very poor service got 2 machines via this company and both have failed reported but not been fixed poor service overall
16 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good morning,
Thank you for coming back to us, and I’m sorry to hear that you have been disappointed with the service you have received.
I do, however, want to clarify the situation, as the issue you are experiencing is not with Liquidline or a machine that Liquidline is responsible for servicing.
The machines in question are supported and maintained by another company, and unfortunately this is outside of Liquidline’s responsibility. As soon as the issue was raised with us, we escalated this to the appropriate company so that they can investigate and arrange the necessary repair.
We completely understand your frustration, particularly as you have experienced issues with both machines. However, we do not want there to be any confusion around responsibility for the repair, as Liquidline does not look after or service these machines.
We have raised this with the relevant company and will continue to support the communication where we can, but the repair itself needs to be managed by them.
We appreciate that this is not the experience you expected, and we hope the appropriate team can get this resolved for you as quickly as possible.
Always deliver on time
Always deliver on time, easy ordering and if we do need to call someone out to help us we usually have someone here in 24 hours. As an extremely busy business what more could you want.
7 september 2026
Svar från Liquidline
Good Morning Diane, Thank you so much for your fantastic review! We really appreciate your kind words and are delighted to hear that our reliable delivery, easy ordering process and responsive service are making life easier for your busy business.
We know how important it is to keep things running smoothly, so it’s great to hear that we’re providing the support you need when you need it. Thanks again for choosing us
Svar från Liquidline
Good Morning Helder, Thank you so much for your lovely review! We’re delighted to hear that you love our products. Your kind words mean a lot to us, and we hope to welcome you back again soon
Liquidline are always really helpful…
Liquidline are always really helpful regardless of who you speak to.
15 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good Afternoon Tony, Thank you for your kind review. We’re delighted to hear that you’ve consistently found our team helpful, no matter who you speak to. Providing friendly and reliable service is something we take great pride in, and your feedback means a lot to us. We appreciate your support and look forward to assisting you again in the future.
Quick callout time
Quick callout time, very kind and got the job sorted easily.
Great online customer service team.
14 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good Afternoon Joseph, Thank you so much for your lovely review! We’re delighted to hear that your call was quick, helpful and that our customer service team was able to get everything sorted easily. We really appreciate your kind words and will be sure to pass them on to the team
Excellent Service!
Extremely easy to order online and our delivery arrived the next day - excellent service, thank you!
10 september 2026
Svar från Liquidline
Good Afternoon , Thank you so much for your fantastic review! We’re delighted to hear you found ordering online easy and that your delivery arrived the very next day. It’s wonderful to know you were happy with our service. We really appreciate your kind feedback and hope to serve you again soon!
Charlotte Underdown my customer service…
Charlotte Underdown my customer service exec was fast, efficient, courteous and a pleasure to deal with. Excellent customer service Charlotte, thank you
14 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good Morning Brendan, Thank you so much for your wonderful feedback! We’re delighted to hear that Charlotte provided you with fast, efficient and courteous service. We’ll be sure to pass your kind comments on to her.
It’s fantastic to know you had such a positive experience, and we really appreciate you taking the time to share your feedback.
Great service
Great service, we called with a fault and the engineer arrived within hours.
Engineer helpful and sorted our fault without issue
3 september 2026
Svar från Liquidline
Good Morning Peter, Thank you for your great review! We’re really pleased to hear that we were able to respond quickly and get an engineer out to you within hours.
It’s fantastic to know that the engineer was helpful and resolved the fault without any issues. We really appreciate you taking the time to share your experience and look forward to continuing to support you!
Amazing products Gentleman who came to…
Amazing products. Sarhan who came to calibrate machine was lovely. Really friendly and genuine. Knows his product and all about coffee. Took his time making sure everything was how it should be. Credit to the company and looking forward to carry on using the company
11 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good Morning Nathan, Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with our products and that Sarhan provided such a positive experience during the calibration.
It’s wonderful to hear that his knowledge, genuine approach and passion for coffee came across. Taking the time to make sure everything is set up correctly is so important, and we’re pleased he could help.
We’ll be sure to pass your kind words on to Sarhan — they’ll mean a lot to him. Thank you for your continued support, and we look forward to working with you for many years to come!
Quick response
Thank you for the call and talking me through to get the machine back up and running. for a busy office environment, fixing the machine before lunchtime has been a positive thing! appreciate the speed, thank you. Harley was very helpful!
11 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good Morning Jodie, Thank you so much for your fantastic review! We’re really pleased to hear that Harley was able to talk you through the issue and get your machine back up and running before lunchtime.
We understand how important it is to keep things running smoothly in a busy office environment, so it’s great to know that our speed of response made a positive difference. We’ll be sure to pass your kind words on to Harley.
Thank you again for taking the time to share your experience — we really appreciate it!
We have had many difficulties with…
We have had many difficulties with liquid line in the past but today I spoke with Lorraine and she was so helpful and kind, and was a pleasure speaking to Lorraine. 10/10 for customer service to you . thankyou
9 september 2026
Omdöme utan inbjudan
Svar från Liquidline
Good Morning Lucy, Thank you so much for your lovely 10/10 review! We’re delighted to hear that Lorraine was able to help and made your experience a positive one. We’ll be sure to pass your kind words on to her — she’ll be thrilled to hear them.
We’re sorry to hear you’ve experienced difficulties with Liquid Line in the past, but it’s wonderful to know that Lorraine was able to provide the helpful and friendly service you deserved. Thank you for taking the time to share your feedback with us!
Svar från Liquidline
Good Morning Sally, Thank you for your lovely review! We’re so pleased to hear you received great customer service. Your feedback means a lot to the team, and we really appreciate you taking the time to share it.
Svar från Liquidline
Good Morning Gemma, Thank you for your fantastic review! We’re delighted to hear that you were pleased with both our speedy delivery and the customer service you received. We really appreciate your feedback and thank you for choosing us
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.