I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently bought two gorgeous gold necklaces on the Lilywho website. The quality, design and engraving are fantastic. Excellent customer service and the package arrived at my door within a few days o... Se mer
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Extremely speedy & efficient service. Have bought jewellery here many times now, both for myself and as gifts. Customer service team are so helpful & lovely! Great quality products and lovely packagi... Se mer
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Bought a necklace with my daughters name on it for Christmas last year. It is so gorgeous, she wears it anytime she’s going out. Have bought my other 2 daughters ones for this Christmas. They just... Se mer
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Företagsinformation
Skrivet av företaget
Lilywho Eeveryday Luxury, Irish Jewellery Brand
Kontaktuppgifter
3,9
Bra
630 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love my name chain ,
Love my name chain ,, the style of chain I ordered was not available the replacement was just as good quality so I kept it I was offered to change it but I loved my chain as is .Customer service was very efficient highly recommended..
17 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks for your review. We are really happy to know that our customer service team was able to help you.
Delighted with my gold personalised…
Delighted with my gold personalised name necklace, the chain is sturdy which is great (as I had one before from a different jeweller and the chain snapped) Customer service were very good to deal with also. Highly recommend Lilywho & will definitely be making future purchases!
17 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
We are so happy you had such a great experience with our customer service and that you are happy with your name chain :)
A lovely necklace
I love my name necklace - beautifully made and has arrived fast enough (order #45303)
15 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
We are so glad you love your name necklace and that you were happy with our delivery service :)
Earrings
Earrings. They came in lovely quality packaging and shining diamonds earrings.
4 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks for taking the time to leave us a review, we are so glad to hear you are happy with the earrings you received. We hope to see you soon again! 💛
Excellent company!
Excellent company! Necklace received was of high quality and exactly as described on website. Order was received within timeframe specified. Superb customer service who kept me well informed. Cannot recommend Lilywho enough! (Order #45132)
1 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
We're so happy to hear that you like our products. Thanks for you review.
Hi Katie, Congratulations on winning our February giveaway, please check the email we have sent you :)
Excellent product in aeroplane…
Excellent product in aeroplane necklace...delivered very promptly and packaging kept necklace very secure without damage when arrived.
DELIGHTED with service, very
user friendly website....will definitely purchase from Lilywho going forward.
Thank you
31 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thank you so much for showing us how happy you are with our service and our products! We are glad you feel this way :)
Amazing
Great service, delivery came very quick. The option to engrave the pieces make them super personal!
21 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thank you! We are so happy to know you love your personalised jewellery and that you received your order quickly!
Amazing product and fast delivery
Excellent service, and really quick delivery! Had it in less than 2 days.
I was so happy with the necklace we purchased for our friend’s 30th. The inscription was perfect. Delighted
19 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
We're so happy to hear that you like our products and that your order arrived quickly. Thank you so much for sharing your experience with us. We hope to see you again soon!
Shocking Service!!
Shocking Service!! I ordered a necklace at the start of December as a Christmas present and it didn’t come until the second week in January, I only live about 20mins from their shop which I didn’t know at the time which made it worse. After numerous phone calls I kept getting told “We will get back to you”. And never once said sorry for delay or offered anything back. Won’t be using them again
17 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Hi James,
We are so sorry to hear you did not receive your order in time for Christmas and we very much understand your frustration.
We have looked into this and our records show that your order was dispatched by our team on the same day your order was placed, 16th of December. Unfortunately, the delay occurred with our courier, as they were dealing with huge parcel volumes during the busing period. We are following this up with our courier company and have asked for an investigation to be opened into why there was a delay with your parcel.
We pride ourselves on having a very strong customer service team especially in the busy period so we are very sorry to hear that you feel disappointed and annoyed. We have emailed you directly with a goodwill gesture for the inconvenience this has caused you.
#45033
#45033 #42722 #42630 #42585 #44874
The jewellery I ordered was absolutely gorgeous, I have had so many people notice the earrings and loved them also! The watches I bought as presents were loved too! Great speedy delivery and well wrapped- will be back for sure
17 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thank you so much for showing us how happy you are with our service and our products! We are glad you feel this way :)
order #45060
order #45060
I received my new watch recently.
came in a lovely gift box and an extra piece incase i needed to adjust the strap.
I love it. thank you.
leona-may x
17 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thank you so much for leaving this review! It means a lot to us :)
Fab quick delivery and amazing…
Fab quick delivery and amazing earrings, haven’t taken them off since I got them xx
You can sleep and shower with them, ideal presents for my bridesmaids when I get married this year 😍
12 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thank you for choosing Lilywho and for loving our jewellery as much as we do xx
Stunning pieces and great quality🥰…
Stunning pieces and great quality🥰 Packaging is also fab!
11 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks a lot. Lilywho x
Fab pieces available
Fab pieces available. Great and easy purchase online and a speedy delivery
11 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks for the positive review x
Gorgeous earings got the lightening…
Gorgeous earings got the lightening hoops I have sensitive ears but these are giving me no trouble at all,very delicate and good quality,worth the investment
11 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks for the order and the review x
Super fast delivery
Super fast delivery, I purchased a watch at a fantastic price. All item are of super quality . Would highly recommend
10 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks from Lilywho
I ordered a necklace with my name on…
I ordered a necklace with my name on it. It’s absolutely gorgeous. I love the lilywho packaging and I had no issues with delivery either. Would buy from here again. :)
10 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks so much for reviewing Lilywho
Excellent service delivery was on time…
Excellent service delivery was on time even though it was Christmas time. Products are beautiful and great quality
10 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Much appreciated. Thanks for supporting an Irish Jewellery Brand
I am delighted with what i received
I am delighted with what i received. From the gorgeous packaging to the watch fitting perfect. First watch i ever bought that i didnt need to have any links took off. Fast delivery also. Will be ordering a few more bits 🥰
10 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks so much. Lilywho x
#44711
#44711
I am in love with the rose gold personalised chain I got. So dainty and pretty....I have had so many compliments. I also ordered another chain and earrings which were also fab . The quality is 10/10 and so reasonably priced, i would highly recommend....you won't be disappointed.
10 januari 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks so much for the review x
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