I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fe... Se mer
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Det här tycker kunderna
I recently bought two gorgeous gold necklaces on the Lilywho website. The quality, design and engraving are fantastic. Excellent customer service and the package arrived at my door within a few days o... Se mer
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Extremely speedy & efficient service. Have bought jewellery here many times now, both for myself and as gifts. Customer service team are so helpful & lovely! Great quality products and lovely packagi... Se mer
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Bought a necklace with my daughters name on it for Christmas last year. It is so gorgeous, she wears it anytime she’s going out. Have bought my other 2 daughters ones for this Christmas. They just... Se mer
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Företagsinformation
Skrivet av företaget
Lilywho Eeveryday Luxury, Irish Jewellery Brand
Kontaktuppgifter
3,9
Bra
630 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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I reached out to this company through a…
I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fell apart after a few wears & they replied saying it’s a shame I didn’t contact them to resolve the issue. They are horrendous & the necklace I bought as a gift for my daughter kept loosing shape & bending around her neck due to the poor quality. They have been very abusive to deal with. Avoid at all costs
18 augusti 2026
Omdöme utan inbjudan
Svar från Lilywho
We’re sorry that you feel this way, but we do feel it is important to clarify the situation for anyone reading this review.
The necklace was purchased in 2024. As with any piece of jewellery that has been worn for almost two years, there can be a number of reasons why a piece may become damaged, lose its shape or bend over time. However, regardless of when the necklace was purchased, we were happy to help and offered to repair it. When you contacted us via Instagram, we replied and explained that you could send the necklace back to us so that we could assess it and arrange the repair.
Unfortunately, the communication on Instagram was extremely rude towards our company and customer service. We have a zero tolerance policy towards abusive behaviour towards our company and staff, and in these circumstances we will block an account. Our customer service team should never be expected to accept personal abuse when they are simply trying to assist a customer.
We would also like to clarify why our initial response to your website review stated that we had not been contacted. You contacted us on Instagram under a different name to the one used when leaving your reviews, so we were unable to identify the conversation when responding to the review. Once we realised the two accounts were connected, we were able to establish that you had in fact contacted us and that we had already offered you the option of sending the necklace back for repair.
We are always happy to resolve genuine issues with our products and, in this case, we offered to repair the necklace if it was sent back to us, despite it being purchased 2 years ago. We are disappointed that you chose to describe our team as “horrendous” and “abusive” when our staff had offered to help resolve the issue.
The jewellery is stunning and the staff…
The jewellery is stunning and the staff were lovely. Definitely will buy again!
10 november 2025
Omdöme utan inbjudan
I bought a gold pearl necklace in…
I bought a gold pearl necklace in February, started to wear it later that year, it broke, lilywho fixed it, it broke again , lilywho fixed it again and it broke the third time. I have asked for a replacement but they said no that I pulled it and that my chain isn’t under warranty if it gets broken. What is the point of buying chains if they break. They also said I have it a year, so does that mean they break when I have it 12 months. I looked up my consumer rights and I am entitled to a replacement if faulty. They said it’s not faulty.
The reason I’m not sending it back is because I have to pay postage again, total cost of postage from the beginning is 30 euro. And secondly when I rang about my rights, the customer protection said when an item was repaired twice already and broke again they should offer a replacement. I also asked a jewellery shop close to me and they said they would offer a replacement if broken 3 times .
6 januari 2025
Omdöme utan inbjudan
Svar från Lilywho
Hi Martina, if a customer has a chain for 10 months before it breaks we don't consider the item faulty that's true, we still fixed your chain and sent it back to you all free of charge. We offered to fix it again but instead you want a replacement without sending the necklace back to us, unfortunately we can't deal with the situation unless the item is returned to us. Thanks
Great product
The silver necklace I bought off lilywho was of amazing quality, It was exactly what I was looking for. Delivery was also speedy. I will be purchasing from here again.
10 oktober 2024
Omdöme utan inbjudan
I bought my daughter a St Christopher…
I bought my daughter a St Christopher necklace for her birthday as she is going to Australia very soon. When it arrived it was in a beautiful presentation box and when I opened it, I was presented with absolute quality. Connick I am very pleased and will be buying other stuff from you in the future
24 juli 2024
Omdöme utan inbjudan
Excellent service
So happy with our purchase from Lilywho. Excellent personable service, John really accommodated us with a super speedy delivery. Excellent service from start to finish. So impressed with the quality and craftsmanship of the ring. Highly recommend
20 februari 2024
Omdöme utan inbjudan
Love the earrings I got
Love the earrings I got, service was great.
8 december 2022
Omdöme utan inbjudan
Good delivery, Good Service.
I bought items as a gift and they arrived in under 24 hours. I was after receiving a message saying my package delivery wasn't fully paid but after contacting lilywho help I was informed it must have been a scam text. Really good service. Will give an extra star if quality is good as it is a wrapped gift and the quality is currently unknown to me.
28 juli 2022
Omdöme utan inbjudan
Excellent service and quality…
Excellent service and quality every time I purchase from lilywho.
3 juni 2022
Omdöme utan inbjudan
Name Necklace
Bought a name necklace for my wife, quality is good, shipping and service is also outstanding.
6 april 2022
Omdöme utan inbjudan
Svar från Lilywho
Many thanks for supporting Lilywho. Hopefully see you again soon.
I have purchased lots of jewellery from…
I have purchased lots of jewellery from Lilywho be it for myself or as gifts, they have beautiful stuff and great quality.
18 mars 2022
Omdöme utan inbjudan
Svar från Lilywho
Thank you so much for your review, we are very happy to hear like our jewellery.
Customer service
Good customer service when I contacted, but better updates/communication would have been nicer without having to ask for it. I ordered a preorder item but it was only after I paid and contacted them that I found out how long the wait would be. I will still order from Lilywho again though.
9 mars 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks for the feedback. Much appreciated.
Fast delivery and good quality items .
7 mars 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks from Lilywho
Easy to order
Easy to order, beautiful pieces of jewellery, brilliant sale! Ordered on Wednesday and had my order Friday morning, fab customer service couldn’t say one bad thing about the company, highly recommend ORDER #45589
3 mars 2022
Omdöme utan inbjudan
Svar från Lilywho
Thanks for the review and supporting an Irish Company.
#45533
#45533
I received a beautiful 9c gold tooth necklace last week as a gift for my new Goddaughter. The necklace is beautiful, however I was disappointed in the box and the way it was presented considering the price of the necklace. I thought it could have been presented in a box a bit better than cardboard. That type of box is ok for plated jewellery but for the money I had spent I expected more. I didn't feel it matched the value of the item.
2 mars 2022
Omdöme utan inbjudan
Svar från Lilywho
Many thanks for taking the time to review lilywho. We are delighted you love the 9ct Gold necklace and we appreciate your honest feedback on the packaging. We agree with you and are working hard to improve the packaging, while still using sustainable materials. We hope to launch a full new packaging programme by late summer. Thanks again.
Satisfied
Have bought necklaces & a watch from Lilywho, very impressed. Delivery was very quick & I'm so happy with my purchases
27 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
We are very happy to read you are so happy with our products and delivery service :)
I ordered a necklace for my sister with…
I ordered a necklace for my sister with a handwritten engraving on it, absolutely beautiful and identical to the writing I sent in. Absolutely delighted with it. Delivery was also super quick.
ORDER #45476
22 februari 2022
Omdöme utan inbjudan
Svar från Lilywho
We are pleased to know how happy you are with your purchase :) Thank you so much for your review
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