We worked with a few people from lemonade who all helped is . However kerry was the lady who we initially spoke to after the accident . She went above and beyond to help us get a hire vehicle to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beckie Hardisty is a credit to Lemonaid Motor Legal. She was so helpful and dealt with my claim efficiently and without fuss. After taking details of my claim she transferred me to Autoglass and they... Se mer
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Excellent service from day one until completion of repairs. Chloe was our handler and made sure everything was clear. Well done.
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We are very pleased with the professional service provided by Lemonaid Motor Legal, particularly Paul Thomas. He is always helpful, professional and responsive, providing excellent support with our... Se mer
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Företagsinformation
Om Lemonaid Motor Legal Ltd
Skrivet av företaget
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Skrivet av företaget
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Kontaktuppgifter
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, Storbritannien
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4,8
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Satisfied customer
Very quick and efficient,kept me informed regularly,the garage did a brilliant job. Well done to everyone involved.
Many thanks
8 april 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Keith,
Our team understand how stressful being involved in an accident is, and how daunting the claim process can seem so we are pleased to hear the team managed your claim professionally. Your feedback has been shared with the team and they are delighted.
Thank you, Lemonaid Motor Legal Ltd.
Great professional recovery by Evelyn and Richard
I am updating my review to reflect the support I’ve received since my initial post. It turns out the first call was affected by a major technical issue with the phone line, which caused a lot of confusion.
Since then, Evelyn Ketels and Richard Williams have been incredibly proactive and professional. They reached out via email, explained everything clearly, and Evelyn is now personally overseeing my claim. I’m very impressed with how quickly they moved to fix the situation and the transparency they’ve shown. I now feel I’m in very good hands.
7 april 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi George
Thank you so much for your updated review, we are so pleased to see we have been able to provide you with the clarity and reassurance you required. We look forward to continuing to assist you with your claim.
Many thanks, Lemonaid Motor Legal Ltd.
Svar från Lemonaid Motor Legal Ltd
Hi Istvan,
Thank you so much for leaving such a lovely review about Kerry Anne's service. She will be so pleased to hear she was able to provide the 5* service Lemonaid Motor Legal Ltd prides itself upon.
Many Thanks,
Lemonaid Motor Legal Ltd.
Svar från Lemonaid Motor Legal Ltd
Hi Rosemary,
Thank you for taking the time to leave us some great feedback about the service you received. It's wonderful to see that our handlers were able to help you and guide you through the claims process with patience and support.
Thanks,
Lemonaid Motor Legal Ltd.
Except service helped me through a…car accident x
Except service helped me through a confusing time
4 april 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Rachael,
Thank you so much for leaving some amazing feedback for Kerry Anne. We understand that being involved in an accident can be very stressful and upsetting and we always aim to make it that little bit easier. It's great to see that Kerry Anne was able to do this for you.
Many Thanks, Lemonaid Motor Legal Ltd.
Brilliant service provided by Jordan…
Brilliant service provided by Jordan who took me through stressful process of my claim. Thank you! 5*
2 april 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Aleksandra,
Thank you so much for taking the time to leave Jordan such great feedback. He will be so pleased to hear that he was able to make a stressful situation that little bit easier for you. We will make sure this review is shared with him and the entire team.
Thanks so much,
Lemonaid Motor Legal Ltd.
I had a very poor experience with…
I had a very poor experience with Lemonaid Motor Legal following a non-fault accident, and I would strongly caution others.
From the outset, Lemonaid positioned themselves as the company handling my claim, yet in reality they outsourced almost every part of the process. My claim was passed to Invicta Fleet Limited for hire and assessment, who then outsourced the engineering assessment to Laird Assessors Limited. This created a fragmented process with no clear accountability.
The biggest issue was the valuation of my vehicle. Despite clearly explaining that my Ford Mondeo Titanium 2.0 180PS was a high-spec model, the engineer valued it using lower-spec Zetec manual examples, which are not comparable. I provided a full Ford build sheet and supporting evidence, as well as an Autotrader dealer valuation of over £6,000, yet the valuation remained at under £4,000.
What was most frustrating was Lemonaid’s position that they “could not control” how the engineers assessed the vehicle. This effectively felt like they were outsourcing not just the work, but also accountability. As the company managing my claim, they relied on the engineer’s report, but refused to take responsibility for its accuracy.
In addition, a safety-critical loss (replacement of a baby car seat following the accident) was not properly addressed.
Overall, the experience felt disjointed, dismissive, and lacking in accountability. As a non-fault customer, I expected a company acting on my behalf to challenge incorrect valuations and manage the process properly — not pass responsibility between multiple third parties.
I have completed the formal complaint procedure and now referred to the ombudsman. I will update with the outcome.
19 januari 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Good morning, Mr Karim,
Thank you for taking the time to share your feedback.
Your concerns have been carefully reviewed by our Complaints Team, and a formal response has been issued outlining the steps taken and the outcome of your valuation query.
We can confirm that your separate claim relating to the car seat remains in progress, and a member of our team will be in contact shortly to provide an update.
Kind regards,
Lemonaid Motor Legal Ltd.
Absolutely superb service from the very…
Absolutely superb service from the very beginning, the communication, the explanation of the process and step by step guidance, more than impressed!
31 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Maddie,
Thank you so much for this wonderful review. We always aim to provide a 5* service and we are so pleased to see this is exactly what you have received. Your feedback has been shared with the entire team.
Thanks,
Lemonaid Motor Legal Ltd.
Very helpful and I pleased with the…
Very helpful and I pleased with the service
31 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Mr Besim,
Thank you for taking the time to share your experience with us! We are pleased to hear that the team were able to support you and were able to provide you with the 5* service we pride ourselves on.
Lemonaid Motor Legal Ltd.
Kerry was very helpful throughout our…
Kerry was very helpful throughout our call in this stressful time. Thank you!
30 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Gulajan,
Thank you for this lovely review, Kerry will be thrilled to hear she was able to support you through this stressful time!
Lemonaid Motor Legal Ltd.
I’m only given five star because of…Reshma
I’m only given five star because of Reshma she was very helpful
27 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Mr Miah,
Thank you for taking the time to leave a review for Rashma , she is absolutely over the moon to receive your kind words.
Thanks
Lemonaid Motor Legal Ltd.
Very helpful Rashma was very sweet
Very helpful Rashma was very sweet
27 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Mr Sinclair,
It's lovely to see that you have had such a great experience with Rashma and we will be sure to share your review with her. It will make her day!
Many thanks,
Lemonaid Motor Legal Ltd.
I am a litte deaf
I am a little. bi deaf and Keely was extremely polite, patient and kept me up to date with what was happening l, as it was quite a long phone call
She made me comfortably aware of what was happening
Good for her
25 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Mr Rubin
Thank you for your lovely review. We’re delighted to hear that Keely was able to comfortably guide you through making a claim. Providing helpful and supportive service is very important to us, so it’s wonderful to know this was your experience.
Lemonaid Motor Legal Ltd.
Kerryanne was very calming & very…
Kerryanne was very calming & very knowledgeable . She put me at ease & reassured me at all times .i left the call feeling confident that my claim would be dealt with efficiently
25 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Susan,
Thank you so much for this lovely review, it means the world to us and Kerryanne to know we have made a stressful situation a little bit more manageable for you.
Thanks,
Lemonaid Motor Legal Ltd.
Professional
Chloe handled our issue with politeness and efficiency. Thank you.
23 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Sheila,
Thank you so much for taking the time to leave Chloe such a lovely review. We are delighted to hear you received the 5* service we pride ourselves on.
Thanks, Lemonaid Motor Legal Ltd.
Staff is amazing specially Keroy she is… so kind
Staff is amazing specially Keroy she is so kind and she was helping me Thank you 🙏
19 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Dess,
Thank you so much for leaving this amazing review.
We are so glad to hear we have been able to make what is often a stressful situation a little bit easier for you. We will make sure your review is shared with the entire team!
Thanks, Lemonaid Motor Legal Ltd.
Svar från Lemonaid Motor Legal Ltd
Hi Gordon,
Thank you for taking the time to leave Karen this review!
She will be thrilled to hear that she made reporting your claim to us stressfree!
Lemonaid Motor Legal Ltd.
Great customer service and helpful…
Great customer service and helpful staff, handled my claim details quickly and sorted the rest. Many thanks!
15 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Ollie,
What a lovely review, we are thrilled to hear we were able to provide you with the 5* service you deserve!
Thank you, Lemonaid Motor Legal Ltd.
Kerryanne from lemonade was very…
Kerryanne from lemonade was very patient,thorough and sympathetic. Really lovely lady.
18 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Louise,
Thank you for taking the time to leave Kerryanne this lovely review.
We will ensure that Kerryanne receives your feedback as it will make her day!
Lemonaid Motor Legal Ltd.
Quick and efficient communication with…
Quick and efficient communication with Ellen from Lemonaid. Fantastic service
12 mars 2026
Omdöme utan inbjudan
Svar från Lemonaid Motor Legal Ltd
Hi Szymon,
Thank you for sharing your experience with us, Ellen will be thrilled to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.