I’ve used the free will service twice. Both times it was quick, relevant and easy to fill out. You can save your account and it speeds up the process of updating your will. The will is verified by a s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with qu... Se mer
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Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness o... Se mer
Företaget har svarat
Very easy to complete, immediate return of Draft Will by email, & checked final copy by next day. Very many thanks. Also, unlike several other 'Free' Will services I tried, was truly free, with just... Se mer
Företagsinformation
Skrivet av företaget
100% Free Wills. No Catches. No Fees. ALL Wills checked, vetted and approved by a fully qualified, experienced practising solicitor regulated by The Solicitors Regulation Authority.
Kontaktuppgifter
160 City Road, EC1V 2NX, London, Storbritannien
- support@freewills.co.uk
- freewills.co.uk
4,8
Utmärkt
5 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Avoid it all costs
Avoid it all costs. Got halfway through my Will so I decided not to go ahead with this company. Didn’t even finish up and got an email saying my Will was finalised questioned it and got a very abusive email back.
Update - anyone reading their reply to this will be absolutely staggered that this is from a professional company and will be very detrimental to them once people read it. I’m staggered that they’ve put this reply on here as well.At least everyone gets to see this.
22 mars 2026
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Oh there you are, Craig.
It did not take you long did it?
let's put this to the public vote shall we?
1. You drafted your will. You went through the whole process. There are ten stages at which point, your will draft is generated, you are emailed that draft will and informed that it is going to be checked by our solicitors.
2. You filled in your account information, your executors, your beneficiaries, your funeral information and as if by magic, you processed your will which then came through to us to check.
3. We check your will and email it through to you.
Your response........And we have included your spelling errors.
"Excuse me, I never finished this world and I actually left the page before I completed it because I changed my mind. What the hell is this?"
Our response......
"I’m not sure if you’re having a bad day, Craig, but don’t you ever email my staff in that manner again. You’re now free to go elsewhere."
You then responded....
"Wow, this is possibly the most unprofessional email I’ve ever had in my life and I will be posting this all over social media"
Am I missing something here? Is anybody reading this missing something here?
Now let me be very clear to you, Craig.
We provide a free will service, saving you about £200 and we take our time and effort to ensure that YOU get a free will checked by a solicitor and I will not EVER tolerate emails from anyone in the manner that you emailed us and if you do, you will be responded to in the same manner. Like of Like. Any you think you can treat people like that and expect a fluffy pillow and soft beanbag response? No, Craig.
If your feelings were hurt by that......I do not care. Put on your big boy pants and take it on the chin. You do not send abusive emails to any of my staff and expect a polite response in return. The customer is not always right, and you certainly were not in this instance.
Now off you pop.
Craig, stop embarrassing yourself.
I’ve used the free will service twice
I’ve used the free will service twice. Both times it was quick, relevant and easy to fill out. You can save your account and it speeds up the process of updating your will. The will is verified by a solicitor which is great reassurance. Wonderful service from great company, highly recommend
3 mars 2026
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Thank you so much Laura, really pleased we have been able to assist you on more than one occasion. Take care.
Every step was simple and documents…
Every step was simple and documents arrived really quickly
27 januari 2026
Brilliant service quick and easy
Brilliant service quick and easy . Sorts out a problem when the time comes and makes it easier to organise .
Big thankyou
27 januari 2026
Doing my will through FreeWills.co.uk…
Doing my will through FreeWills.co.uk was a straightforward and clear experience for someone like me without any legal experience. Not only that, there was a swift response when I found myself with questions, and support and advice which enabled me to navigate elements which were not straightforward. In the end, with personal help from FreeWills I was able to deal with other implications which arose. Absolutely excellent service.
16 januari 2026
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Thank you so much, Nicholas, it was a total pleasure being able to assist you. All the very best.
Excellent will service
Excellent service providing a free will that is legal and free of charge for pdf copy of will (you can pay a bit extra if you so wish for a paper copy, or to have your will registered on the national wills database, which I did pay for this as I imagine having it registered helps. It was easy to complete the will online, very straightforward. Then I printed it off and you can get a couple of independent people (work colleagues, doctor, etc) to witness it. All in all a very good free / low cost service thanks.
10 januari 2026
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Thanks so much for your lovely review, Mark, really pleased we could assist you with your estate planning needs.
Svar från FreeWills.co.uk
Thank you Shelina, really please we have been able to assist you.
well explained and easy to do
Free Will Service is exactly that, free. The will is sent to you in a couple of days with everything you wish for in a will
28 december 2025
Svar från FreeWills.co.uk
Thank you so much Robert, really appreciate your positive review and experience with us. Take care.
Svar från FreeWills.co.uk
Thank Marco, really appreciate you taking the time to review us.
Svar från FreeWills.co.uk
Thank you so much, Nicola, really pleased we were able to help you.
Free wills is an amazing service
Free wills is an amazing service, you don’t need high flying all singing all dancing Wills. The service they offer ranges from basic to high quality and additional services without the forcefulness of the upsell.
You can make a donation as little as £5.00 for a PDF Will or a quality printed Will from them for extra. Great service.
27 december 2025
Svar från FreeWills.co.uk
Thank you so much for your lovely review, Cathie. Hugely appreciated. Take care.
So simple and easy to use
So simple to use, straight forward, Will checked and returned very quickly. Second time as a family using Free Wills, no problems when needed the first time.
27 december 2025
Svar från FreeWills.co.uk
Thank you for your review, Karen we truly appreciate it.
Svar från FreeWills.co.uk
Thank you, David, we really appreciate your positive review and chuffed to bits we could assist you.
Easy to use and very informative.
Easy to use and very informative. Would not hesitate to use again.
26 november 2025
Svar från FreeWills.co.uk
Thank you, Jay, we are really please we could help you.
FreeWills is amazing
FreeWills is amazing I have written my will and my Husband's. With no charge and no hassle. Help and extras available if you need them and wish to pay.
Thank you FreeWills you have really helped me.
26 november 2025
Svar från FreeWills.co.uk
Pleasure, Rebecca, remember we are here when you need any updates in the future.
Svar från FreeWills.co.uk
Thank you, Craig, really pleased we could assist you.
First Class Service
Solicitors and Free are two words you very rarely see together so I was sceptical when I saw the offer. But yes it is true and not only that this company offer a first class service. The online template is both easy to understand and complete. I completed and submitted the will at the request of my partner. The first draft was not right but this was due to my mistake entering a paragraph in the wrong place. This was quickly rectified and another draft sent.
All email enquiries are quickly answered with friendly and helpful advice. And yes this was all free. In this day and age when services such as these are so expensive and generally substandard it was a pleasure dealing with FreeWill.co.uk. Thank you
9 december 2025
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Ahaaaaaa, we truly are the exception to the rule, David and I am so pleased we were able to help.
Svar från FreeWills.co.uk
Thanks so much James, really appreciate this review.
Brilliant Service
There are no catches, this is a magnificently easy to use and totally free service to make a will. Creating the will was so straightforward and simple to download and produce finished copies however you like. We opted for buying prepared and bound copies ready for signing, for which (obviously) there is a small charge which must just cover production and postage. In our case we had an issue with Royal Mail with delivery (which often happens these days - RM is not what it was), but Amanda at Free Wills was on it and was incredibly helpful - and everything got through in the end. I can not recommend this service enough. It's a genuine free service. Everyone should have a will, and these guys make it possible for nothing. Thank you so much all at Free Wills!
18 november 2025
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Thanks so much, Nick, really pleased we managed to get everything sorted for you. RM does hold us back at times but we got here. Take care.
One liner response to my original…
One liner response to my original submission - “ you need a Scottish will “ so firstly they’re not very clued up on English & Scottish probate laws. I replied to say I’d taken legal advice and did not need a Scottish will. They then sent me a will. Then another separate one liner email “ you’re blocked “ What does that even mean? Very very unprofessional company and I have reported them. They may offer a free service but pay for a good service don’t trust them to do a professional service for you
17 november 2025
Omdöme utan inbjudan
Svar från FreeWills.co.uk
Angela, Below was your email to us.
"I’ve taken Scottish legal advice. I DONT NEED ONE!"
Your were blocked from using our services as a result of your 'One Liner'.
Pot and Kettle.
We do not tolerate your kind of behaviour, it really is that simple. You did not like that, and here you on on TP throwing your teddies out of your pram.
Our website clearly tells you that if you have assets in a different jurisdiction, that you cannot use our service. What do you do? Override that. What do we do? Tell you that you cannot do that.
Off you pop.
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