Lebara Mobile (ES) Omdömen 166

Desde finales de 2018, la marca LEBARA en España pertenece al Grupo MASMOVIL, un gran proveedor con red propia y supuestamente 15 millones de clientes satisfechos. Pedí un set de inicio en febrero de 2023, pagué 10€ pero nunca recibí el envío. Sospecho que se trata de un fraude, no pude ponerme en contacto con el servicio de atención al cliente para obtener aclaraciones. La tarjeta SIM prepago ofrece diferentes paquetes con 28 días de duración, un "todo incluido 10" con 40 GB de volumen de datos, llamadas telefónicas ilimitadas España, 500 minutos Internacionales y 100 SMS España sería perfecto.

Sólo puedo advertir contra el pedido en línea, después del pago con éxito con Mastercard® el servicio se terminó. No tenía ningún número de pedido, ninguna confirmación por correo electrónico y sin mis capturas de pantalla nada en la mano para demostrar la compra sin entrega. Parece ser una estafa, un problema técnico se rompería con un mensaje de error.

Joined the Lebara network 10 days ago as seemed an excellent package. Asked for my number to be ported. Then had, and continue to have ‘no service’. Have phoned many times, emailed, all to no avail. They very politely say that they will help me, assure me that it will soon be sorted out and then absolutely nothing happens! It is so frustrating. How can a company treat a customer with such contempt? I long to have my phone back in action. I should be able to say, “ I had a problem and Lebara kept in touch with me and sorted it out promptly and efficiently.” Sadly this is NOT the case. Think very hard about switching to Lebara would be my advice.

Voy a cambiar a otro operador,el Internet muy,muy malo!

Had a mobile phone Lebare account in Spain for years and all went well. I had to change the SIM card. I asked to keep my number. No one can help and customer care managers refuse to speak (even once) or answer my mail. Only answer I get is I have to wait and they will sort it out. I am waiting since +3 weeks. My patience is running on fumes.

he tenido solo problemas con ellos, he perdido dias enteros intentando solucionar problemas con el servicio clientes, voy a cambiar a otro operador cuanto antes

Ordered a SIM card and paid for it , got e mail saying it’s being processed at beginning of October 2022 , written several e mails with order number and photo attached if order and their confirmation, now into December and still sending e mails to them , what a useless bunch must work there , customer service seems to be non existent, now taken to reading other people’s reviews which kind of confirm I am not the only person with similar issues with them , if your reading this and thinking should I use Lebara , my advice is don’t waste your money or time , go to one of the bigger companies and you’ll get a decent service provider

Absolutely useless, take money don't apply it to phone then argue for a week about returning the money while having no phone so you pay again and dont get your full data back. Scamming bunch of c@#×$.

Estoy de viaje y recibo sms diciendo que en este pais puedo hablar y navegar como en casa, sin costes adicionales. Mi sorpresa que a los 2 dias recibo sms diciendo que habia gastado un 80% de mis datos, cosa totalmente falsa ya que me quedaban 54 Gb. Y que iban a facturar por Gb gastado. Menuda Estafa!!! Hablando con atencion al cliente, me dicen que por el bono que tenia, estaba limitado a 2,75Gb. En el extranjero. Pero bueno, si tenia esos gb era porque los habia pagado. A esto le llamo Estafa. Estoy loco por volver a España y dar de baja la puñetera sim de estos estafadores

Actually they are taking money for nothing. Topped up 20€ and when after some time I checked my balance there were no money on the balance and Lebara refused to return it to my account because 72 hours passed. No service no mone!!! Avoid

llevo años con Lebara, y llevo años viajando al extranjero por motivos familiares, sin tener problemas con el roaming. Excepto éste año que, después de 7 días sin incidencias, automáticamente cambió la Red y de Windtre (Italia) pasó a Vodafone y Llaid alternativamente, lo cual significa NO tener servicio. Siguen entrando SMS donde lebara me dice que por estar en el extranjero, mi tarifa no cambia, manualmente no se puede seleccionar ninguna red y hay saldo suficiente. A mi pareja, cada vez que venimos en Italia, le pasa esto desde el primer día. No hubo manera de tener asistencia, nos proporcionan un tfno que el sistema no reconoce. Hemos comprado un GPS, 150€por transitar Italia y Francia y estamos incomunicados cuando salimos de casa. A la vuelta procuraremos de cambiar compañía

Son ladrones ! he cargado 5 € en mi tarjeta de prepago.El credito no ha llegado, me dicen que van a hacer la devolucion y no hacen nada. Cuando reclamo me dicen que no van a hacer la devolucion. Son estafadores.

What a waste of time. Ordered a simcard with 5 euros prepaid credit. Faulty simcard arrived which I couldn't activate. Customer servise advised to order another sim and they will either transfer or refund me from the previous faulty sim. Unable to get a refund or transfer the funds to a new sim. Loads of emails where they changing their mind and wasting my time.

Double charged in October and they said i booked the same plan twice in the same day. How is this possible? I always have the same plan and same price per month but in October they charged me twice. I only reliased when I was trying to attempt to activate this months service with the remaining funds. They dont accept any responsibility and say its my fault. I rarely use any of my calls / data and during the last month which I paid twice I was abroad for 1 week and couldnt use the service for calls or data at all. Using the phone abroad seems to be a problem as it isnt the first occasion I had problems. I will now be looking for an alternative company.

La peor compañía móvil que he tenido en mi vida. Después 4 días sin conexión mientras trabaja mucho, estando en llamadas y cogiendo otros sim para recuperar mi conexión, ahora me passó lo mismo después un mes con otra tarjeta nueva de Lebara, me murió la cuvertura otra vez!!! El Internet tbien fatal!!! 20€ tirados en Nada. Nunca más!

What can I say... The rating is deserved.
Every process is tediously long and complicated and nobody can help you no matter if you email them or call them.
Customer service really poor -they hang up on you without providing a solution.
Suggestion: choose a mode straightforward and uncomplicated provider. Simyo as an example.

Sim deactivated with no warning. Unable to speak to anybody, don't answer emails had to change network then they continue to take cash from my account and I can't stop them via the app as it says there's an error and to try again in a few minutes. That's a permanent message. Shame as it's a decent price and reception in my area.

My sim card has been deactivated saying that I have not used my phone for 90 days. I have been a customer for around 5 years and paid every month without fail. They have not responded to my emails for 2 weeks, left me without the use of my phone and yet have taken 30 euros from my bank account.

Es un asco he recargado 30 euros y no he podido acceder a Internet

I have never experiences worse customer service than with Lebara Spain. Recently they updated their lines and their app. I filled in all my payment details again as I have always had automatic renewal. As always I received a sms a few days before informing me that my sim would be automatically renewed on the 30th of September. When I awoke nothing worked. It had obviously not been renewed as it should. I was visiting my sick mother aborad at the time and I borrowed her phone to get my partner to call Lebara in spain to fix it and also refund me my balance of 11,05 €. After 30 minutes at 2.99 € per mintute he was told they would call me back shortly and admitted that there had been a misshap with the autorenewals in general. I waited a day and nothing. My partner sent them an email explaining the situation and received a automatic reply that he would have an answer in 24-48 hours. We have still not heard anything. My partner in the end logged in online and sorted it for me as I had no internet access. I called Lebara today and they tell me that it was not set to auto renewal, even if I received an sms saying differently, and it was only them could verify that it was set to auto renewal in their system. I asked them kindly to reimburse me the money taken and also some of the roll over data (68000 almost), but i was told to prove it all. Before in the app, you could see money paid in and money used, and also if Lebara had given you any extra money. Now you can't see anything, and it is your fault when the auto renew does not work. The young man i talked to, said I should have called them to make sure all was in order after filling in all my dates again........ I would say this is a robbery. If 1000 people have not had the auto renewal go through and we all had 11 euros in our balance that means that Lebara has stolen 11.000 € for something that is not our fault. Stay clear of this company. the only good things they have is free calls to countries in Europe. Not worth all the hassle. 11 € is not much, but for me it is ab out the principle of it.

Believe all the bad reviews as they are true, no service,no help,no reply emails, wrong email address on their website. Totally hopeless in today's society, forget them there's much better available