7 weeks after handing back the keys, I still don’t have my deposit returned which the Landlord has stated should be fully 100% refunded. This has, I believe, totally exceeded the 20 days legal requ... Se mer
Plats
Byt platsFriars House Ground Floor, IP1 1SL Ipswich, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... Se mer
Företaget har svarat
Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... Se mer
Företaget har svarat
I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... Se mer
Företaget har svarat
Företagsinformation
Om Leaders - Ipswich
Skrivet av företaget
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Skrivet av företaget
- Whether you are looking to sell or let your home, our teams are on hand to help.
Kontaktuppgifter
Friars House Ground Floor, IP1 1SL, Ipswich, Storbritannien
3,7
Medel
99 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rental enqury
Called to enquire about rental properties and ask a host of questions. Abi was very helpful, answered what I needed answering and when the time comes to move will certainly call back.
Thank you for your time and help.
26 juli 2023
Omdöme utan inbjudan
Great guys
Great guys, easy to deal with. Shoutout to Abi, always helps out and responds quickly!
13 juli 2023
Omdöme utan inbjudan
Residential property management experience - Abigail Gwilliam provided excellent…
Abigail Gwilliam provided excellent service regarding dealing with two water leaks in my apartment, which I let as a landlord. She acted for the landlord of the apartment above mine. She was always very proactive, helpful, polite, friendly, knowledgeable and quick at progressing the various steps involved. Well done Abi and many thanks for all your efforts.
13 juni 2023
Omdöme utan inbjudan
absolute disrespect for tenants
One year into the tenancy and it has been an absolute disappointment. Raising a formal complaint about their lack of service and absolute disrespect for tenants.
29 maj 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Catia,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Wonderful
I would highly recommend this agency, as someone who has lived in England for 20 years no other agency or private landlord have been as efficient and quick to respond than Leaders. Our property manager Alice Bevan has been helpful with issues in the past.
29 mars 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
As a tenant of Leaders as well as a…
As a tenant of Leaders as well as a contractor, they are always very quick and efficient and everyone is a pleasure to deal with. Abi my property manager is great and responds quickly to answer any questions or resolve any issues I have. Highly recommend Leaders whether you’re a tenant, landlord or to work with as a contractor.
30 mars 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Liam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The best agency I worked with so far
The best agency I worked with so far, I rented a property with Leaders in January and so far they’re very helpful and always available to solve any issue, Abigail Gwilliam it’s been always very helpful and so far the best agent I ever worked with, 100% I’ll recommend them to friends and family
21 mars 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Diogo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Very bad experience (check all details properly as agents try to trick you)
Very bad experience! The virtual and physical tour showed white goods however the House was handed over without informing that white goods were not available. When asked about that I was asked if I was aware about Facebook Marketplace and I can buy from there!!! The property manager was not helpful for the repairs as well.
1 februari 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Ajay Bhandary,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Proactive and always happy to help
I've been in contact with Leaders recently re some maintenance that was required. Abi was straight onto the case and quickly arranged for the contract to contact me. I had a couple of other (separate) queries so emailed Abi and received a prompt reply - I can't fault the service provided in either case, it was excellent.
13 februari 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Stu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Really great experience from the…
Really great experience from the Ipswich letting team. Marcus great service in sales. Abigail and Megan 1st class property management in lettings. Very responsive quick to resolve issues great communication.
31 januari 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Louis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I have introduced a couple of houses…
I have introduced a couple of houses from my portfolio to Leaders which have difficult circumstances. Both Abi and Marcus, amongst others, have taken these on and embraced the challenging circumstances with no complaints. Thanks for all your help. Stefan
10 januari 2023
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Stefan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Excellent service
Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also to Abi Gwilliam for her prompt actions in addressing a heating emergency. Both are a credit to the company.
23 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Richard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Abi and Freya at Leaders Ipswich have…
Abi and Freya at Leaders Ipswich have been brilliant helping set up and run a tenancy locally giving me peace of mind as a landlord- thank you for a fab service so far!
23 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Abi Gwilliam has been very helpful in…
Abi Gwilliam has been very helpful in lots of matters for us. Thank you!
21 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Emma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Love dealing with the staff on managing…
Love dealing with the staff on managing my properties.
Always helpful and courteous.
Big thanks to Abi
19 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear John
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Abi is great
I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service and is easily contactable whenever I have needed her. I would definitely recommend using her to anyone.
17 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Leon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Svar från Leaders - Ipswich
Dear Gemar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Had an issue with our rental property…
Had an issue with our rental property so got in contact with our excellent letting agent Abi (Abigail Gwilliam) who contacted the landlord and sent across a message on how to solve the issue very quickly
13 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Sebastian
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Svar från Leaders - Ipswich
Dear Charlotte
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Good letting agent
Very good letting agent who communicate with me clearly and promptly answer any queries or issues I have.
My direct property manager in particular has been extremely helpful.
2 december 2022
Omdöme utan inbjudan
Svar från Leaders - Ipswich
Dear Stephen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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