La Senza Omdömen 

I worked for La Senza years ago and loved the company. Something must've changed because they have the WORST service now. I ordered June 29 and today is July 22 and the items have never shipped. I called multiple times over the last 3 weeks to find out where my order is and the only thing they could tell me is that I'd have to wait 14 days to request to have my order cancelled or to see if it arrives. I think I talk to the same person every time I call - she sounds like the doziest person and could literally care less about offering any customer service. When I called today and explained that I ordered over 3 weeks ago, my order never arrived and I wanted to cancel my order, the first thing she rudely said is "we don't have the ability to cancel orders". But then she put me on hold for 5 minutes and came back and said my order failed? I will NEVER order from them again and suggest you don't either

Lasenza recently had an amazing sale and I needed to stock up on items so I decided to take advantage. My order came really fast which I was surprised about since this was such a big sale. The shipping confirmation as well as my order confirmation showed my address perfectly fine. But the day of delivery, Canada Post advised they couldn't deliver my package because the address was incomplete. I contacted Canada Post to see what the issue was, because on my end everything was included in my address. They told me they aren't able to see details, but apparently things were missing from the address and they were assuming it was the unit number. I contacted lasenza and advise them. Everything was showing up fine on my end, and the address was complete. Was nothing they could do, and they are unable to reship The package to me, but I can reorder the items. The rep then advised me I will be getting a refund in 7 to 10 business days. I decided to check in on the sixth business day to ensure my refund was coming. Upon speaking to the customer service rep, she had no idea what I was talking about because I was never added to the refund list. I was a little confused, because I didn't know I had to be added to a list as I was told by the previous rep that I was getting a refund. I was then advised, my order was getting reshipped because they figured out it was an issue with their printer, and they will be printing out all of the labels again properly. Them to do that last week and I was told this couldn't be done. I didn't really get a straight answer, but was told eventually my package would come. And she said it may come in 14 days and I may or may not get an email with the shipping confirmation.
I just feel like I am constantly getting conflicting information, and to be honest I don't even know what's happening with my order. I would have preferred to get a refund and take my business elsewhere and it comes across as though the reps don't even know what's going on.

I am very disappointed in their services . My order was placed June 24, it’s now July 8th. La senza customer service told me to wait until the 17th . That is over three and a half weeks for an order before I could even get a refund. What has happened to this business? It is just getting worser. So unhappy .

Way to expensive for way little now days
,La Vie en Rose is alot better, lower prices and better sales, tou get alot more for less here instead of la senza, this store is horrible.

I would give them 0 star but I had to give a least 1 star to put a comment....
I am never purchasing from them again, and I advise anyone to do the same. I never bother writting comments, but just can't believe how bad this company is in service and customer service. I tried ordering an item, but since it was "low stock" they come back to me 2-3 days later and canceled my order. Ok fine, I placed another ... Excited to get my order, open the bag... well, suprise!!! Not at all what I've ordered, not the correct size, color, don't even understant how they could even figure out that it was not the right stuff going into the bag... Now, trying to talk to someone at customer service, been waiting for now 55 minutes and still nobody as come up to the answer me. They don't give a "whohaaa" about their customers, that's the message I hear loud and clear.

I am never buying from La Senza again, even if it costs me my 218,11$ worth order. My comments and all other comments will hurt them even more.

I went out with my girlfriend and she went to lasenza and purchased 10 pair of panties leas then three months ago
Of those ten pair 6 are ripped at the seams this is absolutely unacceptable and they will do nothing about it
No bleach has been used or any bad washing chemicals accept normal tyde pods
This company is using cheap fabric do not buy

I had an issue with La Senza’s website that had cancelled an order I had made. I was notified “we’re sorry, we were not able to process your order and your order was cancelled. Please try again later.” So I waited and reordered.

THEN, I was notified later that day that indeed both of my orders had been processed. I sent an email immediately to customer service if I could please cancel one of the duplicate orders as I did not need two, and notified them of the issue when ordering on their website.

I received one reply from customer service, in which I replied and provided all necessary information that they required. No responses. I waited and sent another email asking about my request to please cancel one of the duplicate orders. Still, no reply.

Then, both of my orders had shipped. I had contacted customer service and was told I would have to return one of the orders. Once I received both orders, I emailed for a return label. I was notified that they do not provide return labels, and that the return cost would be UP TO ME to absorb even though the error was in THEIR website and THEIR “customer care” department for their negligence.

The return cost alone would cost me quite a lot, and not worth it in my opinion! I am just disgusted that a clothing company does not provide return labels for fast, easy, and convenient returns for their customer’s ease, and since you think they’d actually WANT customers coming back!?

Never purchase from this company. It has gone downhill over the years. I did not receive my package in the mail, they took over 3 months to investigate and I did NOT receive a refund. This was over $100. This company has no customer service care, accountability or moral business practices.

What a waste of time. I spent days trying to cash out on my cart and the website would not bring me to the payment method page. After reaching out to their customer service, Abigail told me they were experiencing issues and to change my browser, clear caches and go in cognito. After doing all of that, it still didn’t work. Waited another day and did it all again, nothing worked . Waited in the queue to get Abigail again who told me to wait 24 hours to 5 business days, knowing full well their sale would end before that time. So provided zero solutions to a problem that was on their end this whole time.

I will never be a customer again after my experience.

I tried to place an order last night and it said an error was encountered and to try a new card. I tried using my gift card, my visa, and my debit. Everything failed.

I tried again in the morning only to find that even though the orders did not go through that my gift card balance was now at $0, there is a hold against my visa and debit for the order total.

Called customer service and the automated system says they are not available and to call back during their business hours Monday - Friday at 8am. It is a business day (Tuesday) at approximately 8:45am. Apparently they actually don't answer the phones until 10am. Great start.

Finally after a long wait on hold I get a customer service rep on the line. After speaking to his manager the best they can do is ship me a new gift card in 4 - 6 weeks to replace the now defective one and they claim they will honor the sales prices of the items I selected. Except it is boxing day and thise items will most definitely not be available in 4 - 6 weeks so they can't possibly honor the sales prices of the items I selected. Clearly this is a way to screw me out of obtaining the current sales since they can't honor prices for items that are no longer in stock.

The sales rep then says we can offer a 10% discount and that's the best they can do. I asked to simply be given an e gift card for the original amount so I could make my purchases and move on. That is not something they offer. They only mail out new ones.

I asked to speak to a manager and he informed me that I would have be put on a call back list and wait for 48 - 72 hours to speak with them even though the rep was on and off speaking to a manager regarding my situation at that time. I could even hear the manager in the background telling the rep what to say.

This customer service is absolutely horrendous on all fronts and I will make sure to spread the word about the horrible experience I had and complete lack of customer service.

Looks like they sell you items online. Then, do not provide tracking for articles purchased. When you email them there’s no return or follow up. When I phoned and waited for an hour they blamed Canada Post for not delivering. Then said it would take 4 weeks to resolve. They offered 10% off to repurchase the lost item. They would not refund or resend the list item to me. Absolutely terrible customer experience.

I bought a Club la Senza card to atke advantage of the Black Friday sales. I live in Australia, I just wanted a membership number, but no that's not possible. They HAD to post me a membership card, a card which I will never use. It cost me $12.50 to receive the card I will never use and then it arrived too late, all the items I wanted to buy were already sold.

I emailed customer service and got a response that their inbox is full. I rang them and was told "oh, we are very busy at the moment." When I asked what my number was, they couldn't tell me?? WHAT!!

They don't care, they just want my money and are not willing to give any service to go with it.

Washed a few times and all my purchased is ruined. Nice design but whats the point if I cant use it again!

Purchased online CANADA La SENZA. It has almost 2 yrs i have not purchased due to giving birth and post partum and never have i experienced anything off until 4 days ago. They sent confirmation of purchased details but the tracking number when they said it was already shipped that they do not have and system was down. Comparing notes to other customer who have bad experiences posted here ( expecting they will provide late tracking number but the parcel got lost and it is the carriers fault or they can refund but never really got through so. This is awful when you think we should just trust what they say.)We can all hope for this dispute to be processed thoroughly by our banks help because there is no way the company will give what is due. There ks no manager to talk to or agents that are passively unhelpful or outright rude. Lesson learned, check the company if it is still thriving or doing anomaly to chosen few. Read reviews!!!

Website is still broken. Renewed membership last month and it still says expired in my account. Customer Service is going to fix it but says it’ll take up to 3 days. I don’t understand why they can’t figure out how to run a website properly. Avoid ordering until the website is fixed.

Their prices have gone way up.and the product of underwear has gone down hill. Bought 5 pairs. 1 ripped before even being washed around the waste line. And customer service suuuucks for helping!!

If I can give zero stars I would. But i love their products. The negative thing about this company is they’re awful with customer service. They treat people horribly. You guys know that I am waiting for almost 2 MONTHS now for my GIFT CARD as a refund right?? This isn’t FAIR, i never got my order. Atleast have some consideration! and not the items I’m supposed to get is OUT OF STOCK now, you guys keep saying I’m supposed to get it, but it’s almost 2 months now!!

I love this brand La Senza, I'm also an active member back home in Jakarta, and their membership is worth it! But I can't find their store here in Lisbon; thankfully, shopping online is so easy. They have a good system, I don't mind automatic email as long as the update is precise and the delivery is as promised.

I've been shopping at La Senza for years - first in store then online after they closed the stores in my area. I liked their product and never had any issues until December 2022 when I placed an order online. Shortly after, I got an email saying my order was cancelled - no explanation. I asked why and they said there was an issue with some orders and mine was affected (which really doesn't explain anything). I was quite annoyed so I found another company to order from. This morning I get an email from La Senza asking for my reviews of the products they cancelled. Not sure what's going on there but they've gone wayyy downhill and I've moved on and found a Canadian company I'd rather support.