La Senza Omdömen 

Their quality has really gone downhill and their customer service is garbage. I bought two bras in January. Less than two months later one of them broke. I reached out to customer care and had to argue for a replacement.

Then, two months after that my other bra broke! I was at work and had to staple my bra to get through the day. I asked for an exchange and they claimed to “understand my concerns” and offered me 30% off.

What an insult. Keep your money for a company that doesn’t sell garbage made to fall apart within months.

I wish there was still an option on the receipt for a survey about the customer service experience - I want to give a huge kudos to the lovely lady that helped me out at the Square One location (8pm on April 22, 2025). I was returning a gift and didn't have a receipt - she was extremely patient and kind and took the time to search the system for the receipt (I knew the date and time it was purchased) and she was able to help me out. Her willingness to take the time and search for this might have seemed small, but something that was huge for me.
So thank you !

Scam loyalty card was $10 not told that.

Very poor customer service. I bought their Club membership card at the store and online store doesn't have any records of same. So I had to buy it again for online purchases. Despite a duplicate purchase, they do not share digital copy of the card with customers anywhere. So at any point they can delete the card from the account, and I would have no claim again for my membership. Also there is no clarity on the membership number. Expiry details, phone number for the club membership. So you are at their system's mercy to get membership benefits which they can wipe it anytime and one would have no claim.
I do not recommend LA Senza to anyone unless they have lot of time to waste on their poor service standards

Absolutely disgusting quality, and moreover, they don’t accept the returns from overseas!
I ordered few items to Australia, because a while back they had shops around here and they were good product. What I received was absolute trash in terms of fabric and quality, but on top of that they wouldn’t provide me even with an exchange!
Now I am stuck with items that I will throw away because they are just impossible to wear due to such poor quality product.
Never again! Disgusting service!

I ordered 5 pairs for the sale and 3 of the 5 were out of stock but they wouldn't let me cancel or modify my order. I still had to pay $10 shipping for 2 pairs of underwear. Never ordering from them again.

I ordered a package and Purolator brought it to a different address and they don't want to give my money back I have to wait 14 days to get my money back this is ridiculous website

Aweful online shopping experience. Ordered for boxing sale week and recieved an email stating that my order has been cancelled cause they are out of stock. Yet when I ordered everything was in stock. I then call and ask when I should be receiving my refund and it will take 7 to 10 days. I then call and talk to them directly and they suggest I do another order and that I pay attention to how many are remaining in stock. Why would I re order? Then I will be out $300 instead of 150. Worst customer service ever.

Shipping is bad.I followed a 40% off deal online and while the December 16. It took another day for the order to be placed and get a tracking number on December 17 with an ETA of December 23rd. That was it. The whole order stayed in comatose no updates no progress I don’t even know if this will be delivered at all it’s end of day December 23 no notifications or progress no even I transit. And the parcel is only coming from Toronto to Calgary! What inefficient shipping! Just who still trusts Purolator with their deliveries in this day and age?

I bought 5 bra online and la senza ship only 4 1 bra was missing, no reply from costumer service

If there's zero star, i will choose ZERO!!! I ordered clearance panties, because of the discounted price. Esp 5 for $20.. Turned out, they refunded some items (due to out of stock), i ended having 1 panty for $3.99 plus tax and shipping, ending... $17.32 for 1 panty?! Ridiculous! They should've refunded all of the items. I wasted money on this SCAM website!!!

UPDATE: okay, they responded in my quiry and refunded almost half of the $17.32. Not bad. That means it's not a scam website but not so good with their inventory and website.

Do not purchase anything online from this store. Sizes have changed and even with pictures and measurements showing this to the 15 different customer service ppl you deal with they will not accept your return or refund you and will give you the run around on every email.

Unfortunately its a fake website, I submitted my order to lasenza Germany, I never received any confirmation email, on the website, it’s processed, then they blocked me, i can’t get access to the website, simply i lost 96€

Very disappointed.. not recommended at all.. I didn't receive my order nor my refund..

I made an order on the website, 6 items were ordered, and payment was taken for all the items, but in the end only three of the 6 items arrived, I waited two weeks because I thought that if the money was taken for all the items, then the rest would come later, but nothing happened, only after I contacted customer support, they wrote to me that we took money from you only for three items, I provided them with proof that no, the money was taken for all 6 items. In the end, I paid a lot of money for delivery and did not receive the entire order. If I had known that all the items were not in stock, I would not have made the order. The money for the undelivered items was returned, but only after my request!!!

The sales reps at brick and mortar locations smother you and try to force you into signing up for a ‘membership’ card.

I just want to shop in peace. Sure, ask if I need help once, but if I say no then leave me alone. I’ll find you if I need help.

Just today I left the change room and the sales rep followed me out saying the person at the till will sign me up for a ‘membership’ card.

She bulldozed me and spoke over me when I said I didn’t want one, and continued to say I should get one.

This is not a choice they’re offering, it’s a manipulative tactic by telling you they’ll sign you up when you pay.

Then at the till, another rep kept asking if I wanted a ‘membership’ card. I had to say no three times before she gave up.

It’s classless and off-putting behaviour.

But the blame is not on the poor sales reps, it’s on the CEO and other decision makers at the top who want to fatten numbers for the next quarter update to appease the market.

They put pressure on lower management to coach sales reps into signing up as many membership cards as possible.

Giving a one star review for a company that fosters an environment of toxic competitiveness amongst underpaid staff, and encourages them to use manipulation to sign people up for a useless membership that is designed to only benefit the company, not customers.

My review won’t cause them to change, but hopefully it will inspire customers to think more carefully about how companies are manipulating them, and not give them your hard-earned money.

Very disappointed.

I'm not sure why my items are doused in perfume. Its extremely strong smell indicates that it wasn't someone's hand cream. Someone sprayed all the items with fragrance.

I have a medical condition that is triggered by fragrances, which causes anaphylaxis. I've been severely ill at the moment because if the exposure.

Also, I don't mind not getting the other colours I ordered, but it would've nice to have someone check with me first before sending it.

Finally, the links for customer service and contact us in the original email confirmation are dead links. I only found this email on the Return Policy page on your site. I never received an email with tracking information to inform me that my order shipped.

Poor and unprofessional business practice.

I used to love ordering online to the UK with no issues. However, this last year the customer services have been awful. For example- I recently ordered her number of bras and pants, however when I opened my package which came fairly quickly, it was missing a bra but I had been charged for it. I then tried to contact customer services for them to tell me that they had run out of stock. I was not happy that this has not been emailed to me as some of the pants I ordered were to match this particular bra. Then took me over five weeks to get a refund on this item. I had people ignoring my emails and not replying on the chat. I was constantly in a queue to talk to somebody but no one would ever email me when I was asked for my email for them to get back to me. I was also then told when I finally got through to somebody, that I had note on my account and the manager was in the meeting so it couldn’t be sorted at that point. This company has gone downhill and it was very stressful getting this money back to me.

I don’t know why everybody’s got so much issues with them. My delivery was literally shipped like two days after I ordered it and then it was being delivered three days after that I’ve got no complaints so honestly 10 out of 10 service

I would give zero stars if I could. I ordered some items and paid for shipping but the package was returned to the sender. I contacted them and they said their system was new and being updated so lots of addresses weren't being confirmed by Canada Post and therefore, weren't able to be delivered. I just saw that they refunded me for the items but not the shipping charges! It's not my fault it had to be returned to the sender. Now I have to contact them to refund me the remaining $12 that I spent on shipping for the package and the items I never received! I'm not just going to give them money for items I never received! Such a waste of my time. I will never order from them again. Aerie is so much better!