Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Se mer
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I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Se mer
Företaget har svarat
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Se mer
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Företagsinformation
Om Lantern
Skrivet av företaget
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Skrivet av företaget
Kontaktuppgifter
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Storbritannien
- 0113 887 6876
- lanternuk.com
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lantern
We're happy to hear that our service was helpful. Thank you for your positive feedback; we appreciate it greatly.
Ta, Mark
Paul was amazing...I got myself in a…
Paul was amazing...I got myself in a mess with the debts numbers and overall payments his patience was amazing I would definitely recommend him
Thank you Paul
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for sharing this Lynda. We’re really happy to hear that Paul was able to help you through the confusion, debt numbers can definitely feel overwhelming, and his patience is one of the things we love most about him.
It’s great to know he helped make everything clearer for you, and we really appreciate your recommendation. We’ll make sure your thanks get passed on to Paul. It’ll absolutely make his day!
Take care, Mark
Svar från Lantern
Thank you for the feedback, and the lovely shoutout to Ahminah... I'll pass it on for you!
-Mark
Very polite and well informed treated…
Very polite and well informed treated like a person and not a number highly recommend
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your experience. We're happy to hear that you were treated with respect and found our team to be well-informed.
Thank you! Mark.
The customer service was excellent.i…
The customer service was excellent.i was stressed when I first rang up but by the end of the phone call I was calm and relaxed. I would highly recommend this company they treat you as a human being and genuinely care. Being in debt is not ideal but having someone who helps you to navigate the system helps to bri g back normality to your life.
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you so much for this lovely review. We’re really glad to hear that our team helped take some of the stress off your shoulders. It means a lot to know that by the end of the call you felt calmer and more at ease.
Being in debt is never easy, and we completely understand how overwhelming it can feel. We’re here to treat everyone with respect and empathy, and it’s great to hear that came through in your experience. Navigating everything can be tough, but you don’t have to do it alone ;we’re always here to help.
Thanks, Mark.
I spoke to Nigel today
I spoke to Nigel today, he was very polite my experience was great he helped with all the thing necessary and made sure everything I needed was resolved.
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our service was helpful, and that you found our representative polite and efficient in resolving your issues. We appreciate your feedback!
Regards, Mark.
Lantern made a difficult to conversation easy
I had to clear a debt on behalf of my I'll son. Not a fun experience, but Ian from Lantern was superb. Compassionate and professional.
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you so much for taking the time to share this. We’re really glad to hear that Ian was able to make a tough conversation a bit easier.
Handling something like this on behalf of your son is never easy, and we genuinely appreciate the trust you put in us. It’s great to know Ian showed the compassion and professionalism you needed in the moment
Thank you, Mark.
Svar från Lantern
We're happy to hear that we provided a great and helpful experience. Thank you for sharing your positive feedback with us!
-Mark
The person that dealt with me was…
The person that dealt with me was efficient and professional and made me feel at ease the entire time of the phone call.
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your feedback and are so glad the person was efficient and professional, making you feel at ease during the call. Thank you for five stars!
Really nice and clear about everything
Really nice and clear about everything, they also check what you available to pay as well as to see if any mental health issues are there on your behalf and have a help system in place for that which I though was quite caring. Definitely good people working for them and the guy I spoke to on the phone was very polite and aced customer service.
20 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Liam,
Thank you so much for leaving such a thoughtful review. We’re really glad to hear that everything was explained clearly and that you felt supported throughout the process. Making sure we understand your circumstances, including any wellbeing concerns, is a big part of providing the right help, so it’s great to know that came across as caring.
Thanks!! Mark
Svar från Lantern
We appreciate you taking the time to share your positive experience, and we are so glad that we could be of assistance to you.
Thanks, Mark
Thank you for the support
19 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you taking the time to share your experience with us, and we are so glad to hear that we provided great support to you!
-Mark
Jordan
Your advisor, Jordan was so polite, professional, wonderful and supportive when discussing my account.
Best customer service is have experienced.
Keep up the great work Jordan you deserve a raise and an award.
Thank you
DD
19 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Hi DD,
Thank you so much for your wonderful review! We’re delighted to hear that Jordan made such a great impression. Polite, professional, and genuinely supportive service is exactly what we aim for, and it’s fantastic to know he delivered that for you.
Thanks!! Mark
The agent name was Daryl and he was so…
The agent name was Daryl and he was so good and so nice , he also was very understanding about my situation and he was judgmental he listened which helped me a lot
18 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Tom,
Thanks so much for sharing your experience! We're really glad to hear that Daryl took such good care of you. It's great to know he was kind, patient, and truly listened. Feeling understood makes such a big difference, especially in difficult situations.
We hope you meant Darryl was not judgemental... otherwise we need to have a word with him.
Thanks! Mark
I spoke with a lovely advisor this…
I spoke with a lovely advisor this morning called Jordan he ran through everything with me helping me completely understand what would happen how the procedure works , repeated back everything . He was extremely understanding , helpful , polite a credit to your company .
19 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for taking the time to share this Pamela. It really means a lot to us. We're thrilled to hear Jordan was able to make everything clear and walk you through the process step by step. He’ll be over the moon to hear your feedback!
We’re glad you felt supported and understood throughout the call, that’s exactly the experience we aim to deliver.
Thanks!! Mark
The agent who called me was more…Concerned than judgemental
The agent who called me was more understanding and caring than anyone who has called me before including friends and family. His advice was unbelievably helpful and eye opening. My mental health hasn't been great at recent and he really has helped me after a short call and an outside opinion. Thank you very much...
18 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you had such a positive experience, as we know that debt is a difficult conversation to have. It's wonderful to know that the agent was so understanding and helpful, offering advice that made a real difference. Please reach out to us or MIND if you need any support.
We appreciate you taking the time to share your feedback.
Mark.
Everything is handled correctly and…
Everything is handled correctly and customers are treated with Respect and kindness.
18 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks for the feedback Helen. It's always great to hear that our agents are providing respect and kindness - it's important to us that every single interaction does this.
Thanks again! Mark.
Sam was very helpful and easy to talk to
18 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your feedback and are so glad that you found the interaction helpful and easy.
Thanks! Mark
The best day of the year for me
The best day of the year for me, speaking to lantern!!!
Burden removed by giving me discount!!
Great service!! I am just more tgan happy with lantern!!!
18 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you had such a positive experience! It's great to know the discount helped ease your burden. Thank you for sharing your happiness with our service!
Regards, Mark
Matthew from Lantern is an absolute…
Matthew from Lantern is an absolute gem! He took the time to truly understand my needs and concerns, and his empathetic approach put me at ease. His patience and willingness to explain things clearly made a huge difference. I felt heard and valued throughout the process. Matthew's helpful and understanding nature is a credit to Lantern
18 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you had such a positive experience. It's great to know that you felt heard and valued, and that your needs were understood. We appreciate you taking the time to share your feedback, and leave such kind words for us.
Thanks!! Mark
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